The breakfast buffet was one of the best I have ever had!! Highly recommended. Receptionist Alessio also went above and beyond at check out - not only doing what is required (bill) but chitchatting, providing extra info. He is great at his job! The hotel is a really good choice if u are in Verona for the Opera Festival, it is very close to the train station and also within walkable distance to the Arena. I also liked the Grand Hotel feel of the foyer/reception area.

shoddy craftsmanship in the bathroom (tiles, appliances), wires hanging loose, paper thin walls (unfortunately my next door neighbor spent all his/her stay in Verona watching TV - very loudly). The room needs maintenance - renovation - with qualified craftsmen.

The hotel was excellent, but they did not adhere to the conditions of our Booking.com reservation.

We had reserved a room for two people with separate beds, but we were placed in a room with a double bed instead. We booked through Booking.com and paid all the necessary taxes, yet we were unexpectedly charged an additional 15 euros per person for taxes. We’re confused about why the room was changed and why we incurred extra charges!

Perfect location choice, so easy to reach from the bus or train station, and ideal for travelers with a car thanks to the parking lot. I was initially worried it might be noisy because of its proximity to the railway station, but surprisingly, it was very peaceful. The hotel has a small stream running beside it, which adds a calming atmosphere and helps mask city noise. It was lovely to sit in the mini garden at the front of the hotel, relax in the comfy egg chairs, enjoy a drink, and listen to the flowing water. The hotel felt luxurious: big, elegant, and well-maintained. I was especially impressed by the spacious bathroom and the fully working bathtub, which exceeded my expectations for the price I paid. The bed was extremely comfortable, and the staff were very professional. They kindly allowed me to leave my suitcase before check-in and were helpful throughout my stay. For me, this felt like a proper high-class experience - don't be discouraged by negative reviews. They also offer small extras (like earplugs) for a fee if you want to enhance your comfort. If I return to Verona, I wouldn’t hesitate to stay here again.

Many people mention the quirky nightstand design, I found it amusing, but I work in aviation, so maybe I’m used to unusual setups. Figuring out the bathtub controls was tricky at first; all three outlets (rain shower, tub, and handheld) seemed to run at once until I adjusted them. Breakfast was disappointing - not very tasty and probably not worth including. The room itself was quite dark, and the view wasn’t great (just a parking lot and what looked like an electric station or factory), so I kept the curtains closed. Like many large hotels, housekeeping seems rushed, the room was a bit dusty with some hair around. Overall, it’s slightly outdated but still a lovely and comfortable place to stay.

Easy, friendly check in. Our room had a good sized bed and two individual sinks in the bathroom which was great for us. Bathroom was large so accommodated all my 'stuff'. Plenty of wardrobe space, a safe in the room, etc. Excellent and efficient housekeeping every day. The main bonus for this hotel was the breakfast. I have travelled extensively and this was one of the best I have had - there is everything you could want. High quality ingredients, comfortable large dining room - it was great!

Whilst the location is convenient for the train station, it's slightly further from town than I had thought - but there isn't anything they can do about that so it's a minor issue.

We arrived before 1 p.a and still were allowed to check-in to the room. The hotel corresponds to 4☆, everything is made with style, room is good size and has a balcony, bed was comfortable, bathroom has everything that you need, shampoo and shower gel are in two different tubes, not two-in-one. The lobby is beautiful, it's pleasant to be there. The breakfast is fabulous, has very good choice of many things, fresh fruits, tomatoes, different cheese, choice of meet products. The position of the hotel is also very good, in around 15 minutes you are in the city center. And the railway station is about 10 minutes walk. Definitely would stay again in this hotel

The room was spacious and clean. Wally on reception was very helpful. Ideally situated for the train station, just a 10 minute walk. This was ideal as we were able to visit 3 other cities on a short stay The hotel is approximately a 20 minute walk from the main area of Verona. Breakfast was extremely good with plenty of choice.

Using the hotel WiFi was very poor, couldn't access any apps. This was frustrating when trying to access the flight details for return journey home. Also it wasn't secure . Coffee and tea at breakfast was from a vending machine. Room could have benefitted from tea/coffee making facilities.

It was nice that it was close to the train station. Spacious and clean room. It was old romantic style to the hotel, quite beautiful. The lounge had lots of nice places to sit and the outside was also scenic with the river flowing right next to it. We liked that we had a bath tub, even though it was a bit difficult to find right temperature.

Husband couldn’t connect to wifi on android, I had no problem on iPhone. The check in took a long time, and they didn’t seem prepared for the amount of people. We queued for 40+ minutes. Didn’t seem like enough staff on hand. Also many guests came in asking about parking, seems like maybe they could have a person in charge of giving that information.

Fabulously clean, stylish but traditionally classic Italian decor throughout. Bedrooms were as nice as the foyer. A very warm welcome to both me and my son. The staff could not do enough for us, so very thoughtful and professional. The night staff were as professional and caring as the day staff. A class team. They really truly cared about their guest experience. All the front house people were first class - well done! Bigger chains such as crowne plaza Italy could learn a lot from you guys … we had a lovely experience

Nothing Just that we had to leave! Maybe breakfast could of been later and 11 for check out is a tad early as we arrived very late

Located near Porta Nuova and an easy (about 15 mins?) walk into the old town of Verona along Via Corso Porta Nuova. A good 4 star hotel, with very pleasant and helpful staff. We actually ate in the hotel restaurant for the two nights and the food was very tasty, good value and nice served in very pleasant surroundings. The public areas are very attractive with all sorts of interesting theatrical style of displays. It was a dog friendly hotel too, with a separate cosy lounge area where dogs where welcome, there weren't many dogs, but the couple I saw certainly cheered me up with their waggy tales and smiling faces. An elegant attractive hotel

It's a luxury hotel and I was lucky to get a good deal for me and my girl. The location is perfect as it is super close to the train/bus station and walking (~20 min) distance to Piazza della Erbe. The breakfast was probably the best I had in any hotel! Same goes for the bathroom! Also, I asked for iron and they brought it with ironing board not even 5 mins after I asked. Kudos, guys!

Nothing really. You can tell a lot was invested in the hotel, but it has seen better days. A little polishing/painting here and there won't hurt.