I stayed at the Miyajima Grand Arimoto Hotel. I booked a private onsen with a view of Miyajima, which was absolutely beautiful. I really appreciated that they picked up our luggage, included breakfast, and had the best staff. I also spent some time in the lounge while it rained outside, and it was incredibly peaceful.

What I didn't like was how difficult it was to understand which rooms included meals and which ones didn’t. I saw a YouTube video of a couple having dinner in a private room, and it looked like a great experience. It would have been helpful if the listing on Booking.com had a clearer description. We definitely would have paid for it if we had known. Instead, we received a notice three days before the trip saying dinner was unavailable because the dining room was full.

The dinner was amazing, the staff extremely nice. Our room had a beautiful view on the mountains. The onsen was super nice, with an inside and an outside bath. We had booked a big room and were not disappointed! It is in the main area but super quiet. Would highly recommend.

The staff was helpful and very accommodating. Someone ran out of the hotel to meet me with an umbrella when it was raining. The room was immaculate, had a great view, very comfortable beds, and the hotel had a store that was open when the rest of the island had shut down for the night. Even when the store was closed, the hotel had vending machines inside. The tea and snacks included with the room were wonderful.

There weren't any laundry facilities available for guest use, which can be planned around, but still feels like a major improvement that could be made. This hotel uses a dated key system. I would've liked to see a more modern key card approach where I don't have to leave keys behind at the desk when I'm outside. Not a big deal.

The staff was wonderful. My husband wasn't feeling well so I emailed them just hours before our check-in to request if we could check into the room early and they replied quickly and offered early check-in at 1:30pm. Upon arrival, our room was ready and we were able to check-in as early as 12 noon due to the circumstances. The staff even offered to make him Okayu at dinner. It really made it easier for us and our stay more enjoyable. I wish we were able to participate in the night tour provided by the hotel. The room was great: clean and large. The food was delicious. The service was fantastic. The shuttle to and from the ferry dock was also very convenient.

There's nothing I didn't like. The only thing that could be improved would be the hours for coffee in the lobby since I had just missed it. I wish it was available for longer hours. I also thought the outdoor onsen area wasn't as pretty as some other places I've been too, but it was still a nice and relaxing experience.

We stayed for 2 nights and really enjoyed our room. The room was really spacious, neat, clean, and equipped with a massage chair and private semi-outdoor bath with water running 24/7. It was a really nice stay. Customer service was impeccable. We had a female staff recommending where to eat for breakfast and dinner, as the ryoukan doesnt have a restaurant. We had breakfast served in bento-style inside our room, but we head out for dinner. The premium lounge was great, with free alcohol, non-alcoholic beverages, and snacks. They've got vinyl collections too, but we didn't know if we could turn them on. The interior of the ryoukan, wow, i didn't know enough English to even start to describe it. Just wow.

The ryoukan didn't offer kaiseki-style breakfast and dinner. But they did provide bento-style meals.

It was what was expected from a high end traditional Japanese inn. Food was excellent, and the service was really kind and they were friendly and doing their best to explain as much of the facility as they could. This is a very beautiful traditional inn, and we really enjoyed the stay. The Hinoki wood in the room was a bonus, love the smell of that wood.

For the uninitiated, it will come across as too many rules, like three different pairs of slippers, when and where to wear Yukata and another set of pyjamas-like apparel in the room (no instructions in the room for those who might not be familiar). Windows are not totally tinted and only bamboo blinds shields one from the bath and the public, can be unnerving to some.

The location and staff were amazing. The shuttle bus from the ferry terminal is a great service. We arrived early to the island, and the shuttle bus met us and took our luggage so that we could explore. The driver also showed us a map and directed us to popular places to see. Our bags were in our room when we checked in later. We did not book food in the hotel, and the staff kindly helped us find and reserve a restaurant on the island for that evening as lots of places close early. The staff were very professional and kind even when I made a mistake about check out time. The room was very spacious and clean.

The only thing was that the air conditioning wasn't as cool as other hotels we had stayed at. However it was okay even while the weather was extremely hot.

Excellent choice. The location is great; it can be reached by foot in around 10-15mins walking from the ferry port or you can call them before boarding the ferry and they can pick you (also they can take you to the port after check out). The room was charming and very quiet, with a nice view to the mountain. If you're visiting Hiroshima, staying in Miyajima is the best option. You can walk around the town and enjoy the different feelings when the streets are empty at noon. The manager Taka is absolutely kind and an awesome host. When we return to Miyajima we will stay there again.

We had an amazing stay at Miyajima Grand Hotel — everything from the traditional atmosphere to the onsen and the meals was top-notch. The location is perfect, close to the ferry and the Itsukushima Shrine, yet peaceful and relaxing. A special thank you to the kind and attentive young woman who took care of us throughout our stay — unfortunately, we don’t remember her name, but she was truly wonderful. She helped us feel welcome, explained everything patiently, and made sure we were comfortable at all times. We stayed in room 411, 30-31.05.2025. This hotel combines warm hospitality with authentic Japanese charm. Highly recommended for anyone visiting Miyajima!

My wife wanted to stay a month! Everything was wonderful. We spent 3 weeks in Japan, mostly in Ryokans. The Miyajima Grand Hotel had the best rooms, baths and food we experienced anywhere. The hiking in Miyajima is great. And the town is awesome once the crowds clear out ... what an awesome experience.

The Booking.com listing is confusing - the rate quoted includes dinner and breakfast, but this was not clear at all. In fact, it says "continental breakfast available" - not sure that's correct. What is available is a "western" breakfast (if you don't want traditional Japanese). My only complain is with Booking.com - the hotel is self is wonderful. We had a room with two beds and one futon (for our son). It too was perfect.