mattress

1. hand held shower did not work + desk chair wheels also not work 2. housekeeping forgot to replenish coffee one day The good news was all of the above were rectified immediately which begs the question was our room checked prior to arrival ? (Answer = probably not). The following probably will not be rectified anytime soon: A. bathroom sink faucets badly designed because it will splash water all over the place. B. the bathtub is incredibly high to get in and out of which is very dangerous for the elderly, especially given a slippery bathtub floor (no mats) and a lack of handle bars, which makes this bathtub a potential for lawsuits sooner or later.

Beautiful, spacious rooms. The beds are very comfortable and very well designed, I could not sense at all if my partner was tossing and turning throughout the night. I loved the bathtub and the spacious bathroom and the whole room brought a sense of calm. The metro is literally just outside the hotel and it will take you to the Duomo in a few minutes. Good connections available. I wished I'd stayed more nights!

Unfortunately our room was directly below the gym and we could hear someone running on the treadmill, a steady banging. It was minor and we only heard it in the morning.

The hotel is quite close to the Central Station (which is very convenient when arriving by train or taking rail to the airports). The entrance to Sondrio metro station is right outside the hotel. Fantastic for getting just about anywhere in Milan. We enjoyed the breakfast buffet daily and the 9th floor fitness area (sauna, steam room) was a welcome bonus after a long day of walking around town. Front desk staff were very helpful, giving advice, storing luggage, booking a last-minute taxi.

The room was very spacious and clean. Great breakfast with plenty of choice. There is an outside pool and bar area which in the summer months, would definitely be a bonus. The hotel is located right next to the Metro which is very convenient. However, there aren’t many restaurants or shops in the immediate area which is a shame. Which means at least a fifteen minute walk to the nearest street where restaurants are located. The area is one of the better areas in the city but we didn’t feel safe using the metro out of hours.

The health suite facilities were poor only a small sauna and steam room. The steam room wasn’t working and was switched off. No restaurants or shops in the close vicinity .

The swimming pool was incredible. The location so close to the train station with a metro right outside. Great breakfast buffet.

So many reserved beds by the swimming pool - when I asked one of the waiters why so many were reserved (because there was hardly anyone there yet we couldn’t sit down), he said the hotel sells the beds to people who don’t stay in the hotel and they get priority. I think that’s disgusting that guests don’t get priority when they have specifically booked and paid for a hotel with a pool. Rooms on the whole were cleaner but could be cleaner, there were some things that were a little dusty. Very hard uncomfortable pillows.

Very friendly staff that let us into the room a bit earlier than the official time. Basic but clean rooms with good aircon and free bottles of water. The location is perfect, just above Sondrio station with a direct connection, a few stops to Duomo. Breakfast is over the top, fresh fruit, smoked salmon and even with a kids corner. We forgot one of our airpods which was sent to our house @cost of transport 👍🏻

The pool was great with the hot weather but sadly a lot of people kept sunbeds occupied even if they were not there, which the staff did not address. Plenty of couches to sit on as alternative though and good swimming pool bar assortment.

I didn’t use mini bar , but the hotel took 9,5 euro from my credit card.

Excellent location with the hotel situated next to the metro. 5 stops to the Duomo. Hotel staff were very accommodating, provided great customer service; Good size hotel rooms; Poolside was fantastic for our kids, even if the water was a little chilly; Restaurant meal was good.

Only minor downside was the outside noise from the road - our room was on the 3rd floor. I’d recommend a higher level room if you can.

We really enjoyed the hotel which was clearly above the expectation. Our hotel room had super comfy bed. We greatly appreciated the curtains which allowed us to make the room totally dark which was particularly a big benefit in the morning. Frankly all of this was so great that we could easily sleep until lunchtime (if we wanted to lose time by sleeping). Breakfast was really full when everyone can make own choice. The highlight of this hotel is undoubtedly the swimming pool area. When looking at pictures it appeared to us the pool is at the roof which is not the case. It’s behind the hotel in the inneryard. Well maintained, nice bar, music. Again if we wanted to spend the whole stay at the swimming pool it would be amazing too. The Personeel overall was amazing. In the bar, they have top Daiquiri.:) The metro stop is literally under the hotel so when getting out from the metro you just make 10 steps and you are in the hotel.

Not much actually about the hotel. Was really top.

We like the lobby and bar staff. Also the hotel infrastructure and location, the room size and the modern style.

We did not like the staff during the breakfest. They are speaking with visitors not nice. Also, the breakfest was quite poor.- you need to ask and wait for refill, otherwise there is not to much, what to eat. We would recommend do not order room with breakfest there.