Hotel was exceptional as always, apart from the road hole restaurant and bar being closed for works, this was highlighted by the email from the hotel, but after I had booked non refundable room thru booking.com. Not at all happy with this, as this is a draw to the hotel, surely this should’ve been highlighted before the booking was confirmed, poor

Everything was great at the hotel just the booking process from booking.com. Not highlighting the road hole restaurant and bar were closed, seems pretty underhanded to me, plus the car park with workers parked in the spaces next to paying guests, I’m only highlighting this as my car had a dent in The door once we had checked out.

We had a room with two double beds looking over the golf course. Views were spectacular especially at sunrise. Shared a bottle of Prosecco in Swilcan lift, again beautiful views and great service- very pricey though (£48 for a bottle of Prosecco). Evening meal in the conservatory lacked a little atmosphere, however, the food was very tasty. We opted for room service at breakfast time which was taken up in a hot cupboard stored under the portable table on wheels. Beautiful poached eggs cooked to perfection. Pancakes with blueberries and creme fraiche. Great choice from menu. Delivered exactly on the time of request. Used the spa the next day as bought a package deal. Best massage I think I have ever had. The staff throughout the hotel were very professional, friendly and helpful.

Slightly bigger portions at breakfast when ordering through room service. Some areas of hotel slightly tired. Overall a very enjoyable stay.

Apon arrival - We rarely get a chance to escape from our lovable rogue whippets so when we walked around the beautiful flower display at the hotel entrance to the main reception, the unforgettable experience started with a smile and welcome from the concierge. I was instantly reminded I had booked a stay for a romantic getaway and wanted to spoil my wife, and that I had made the right choice as I could see the look on her face. Phew! Onwards to the reception to check in. So warm and friendly, and well I can honestly say my wife and I loved every moment of our stay. The Spa to the breakfast, the walk from the room to the grounds and everything in-between will make us smile when we talk about our Old Course Hotel experience. Thank you to everyone.

There was a little cloud in the sky that blocked the sun for a moment :)

Room was big & very comfortable with views over the old course to the sea Think the bar in the 4th floor was also good but overcrowded on the 31st so we couldn’t get a seat Dinner in the swilken loft on the 31st was excellent although very difficult to get drinks at the table (staff & bar seemed over stretched with the volume of customers). Fire works were fantastic - well done to the technician who braved the weather to set them up) Overall enjoyed our staff but perhaps a wedding party on the 31st as well as a full hotel was a step too far for the management

Lack of public areas for relaxing Bit disappointed with breakfast

The staff were very professional and extremely helpful. The room was very well maintained and comfortable.

Breakfast! I recognise a restaurant was closed so the pressure on the conservatory was enormous. There were long queues for breakfast and breakfast service was slow. A woman on the next table left having waited nearly 20 mins for her coffee and toast. Most residents were on a time schedule with either playing golf or business meetings/conference. We did eat in the conservatory one evening but the meal was disappointing and overpriced.

Celebrated my husbands 70th birthday. A hand written card was in our room welcoming us and Bally birthday. The staff upgraded our room to a view of the 17th green. Room was Comfy and clean. Staff throughout hotel was exceptional particularly the young lady at the reception. Nothing was a bother.

It is a nitpick and I’m sure the hotel doesn’t own the property but walking into the town at night along the golf course road by jigger inn is pitch black. There should be some low ground lighting. We won a spot on the ballot and golfed at the olde course . Best golf game of my life without hesitation. Caddies Neil and John were knowledgeable and fun. All the restaurant and golf shop staff were helpful and efficient.

The stay was brilliant! The hotel was very clean and all the staff were brilliant, the only down point was we were really looking forward to utilising the spa facilities, a key factor in booking here, when we checked in we were told these were complimentary between the hours of 7-10, so the morning of check out we went down around 8am to be told it was fully booked and there was nothing they could do which left a bitter taste on the stay as we were really looking forward too this and weren’t informed at any point we would need to book the spa in order to use it.

5 star all the way, absolutely nothing you could fault and too many upsides to write down. The staff and attention to detail are second to none. One example where many hotels fail would be tea and coffee in the room. Not only are you provided with top quality products but they are fully replenished when you are out, even down to a small bottle of milk in the fridge. We were there for my wife's birthday and 45th anniversary. Going in for dinner, my wife was immediately wished a happy birthday to be followed after dinner by a decorated good wishes sweet plate for both occasions. The standard of furnishing in the room is outstanding, the food exceptional and the most friendly and helpfull staff you could ask for. Yes, the price is at the top end, but it,s worth every penny. I,ve already checked out availability on Booking.com for next year, and for a longer stay. Thank you for a wonderful break.

Nothing.

Absolutely 5⭐️ Loved staying here. Our room was quite a walk but so worth it for the spectacular views of the old course which hubby got to play. Hotel was stunning and beautifully decorated for Christmas. The welcome champagne, canopies and birthday card for hubby was a lovely gesture and much appreciated. Golf services and the gents in the pro shop shared in my husband’s excitement at getting to play on this iconic course. Will definitely be back but wouldn’t put myself through the stress of a ballot ever again! 🤣

A very comfortable bed with great pillows. An amazingly deep bath which was wonderful at the end of the day. I thoroughly approve of the provision of Scottish produce though was surprised that it was Harrogate water available in the rooms and not Scottish water. As ever the staff are excellent and through the customer information available to them were able to welcome me back - felt valued.

There is not a great vegetarian choice at the buffet at breakfast time. No veggie sausages, black pudding or haggis. These could be offered on demand on the al a carte menu. The breakfast tea in the bedrooms is very string- could teabags such as darjeeling be requested at time of booking. I had a lovely corner room, however this had a door adjoining the room next door. Although this was locked it was very disconcerting as a solo woman traveller to hear a male voice coming through quite loudly in the morning.