As soon as I arrived to the property I was welcomed by Graziella, the owner. She makes you feel at home immediately and was warm, polite, friendly and professional. The breakfast was served by its wonderful staff who are friendly and always welcoming, one morning Graziella´s mother was there and we had a friendly chat while I had breakfast. The restaurant, where they serve dinner, was amazing, the decor, delicious food (and plenty of it) and service was excellent. You really have to ask for their home made panacotta!

This hotel is a former multi-generation family home. I was greeted by two generations of this family and they made me feel so welcomed and so comfortable. A beautiful setting, with an on-site restaurant that is very good. There are beautiful hiking trails behind the hotel. It is a bit of a bus ride into Lugano but that was not an issue for me. A true gem and I hope to return!

Beautiful area and wonderful property. A bit of a challenge to drive the narrow streets to climb the hill but well worth it. The staff treats you like a long lost friend and you feel at home immediately. Delightful dinner and breakfast. Most highly recommended

Everything was very nice. Private free parking. Very nice and easy walk in the mountains just nearby. Downtown Lugano 10-15 minutes drive.

The weather)))😜 But they gave me an umbrella!

The rooms are quaint, possibly even quirky, definitely not traditional and we loved them for it. The food in the restaurant was amazing - dinner and breakfast! And the hostess delightful!

There was some construction that made it a bit challenging to find.

Fantastic place! This is a family run B&B for 100 years. The owner with the team provide great service with kindness and smile on the face. The place has unique spirit and character, with the way it is decorated, designed...The Teddy bears at the reception! And if you want to take a few mins ride (or 25-30min walk like I did) you can enjoy the breathtaking panoramic view- Sasso delle Parole.

Nothing

Nicest and warmest welcome of any stay in my life. The staff made me feel at home every day. Rooms are clean, the BnB also has a popular restaurant. The breakfast is personnalized. They offer ingredients from their own garden in the breakfast and dinner formulas. The business is family owned and run. Transport (Ticino ticket) is included with the stay, so no need to bother bringing a car.

There was nothing i didn't like. Everything was perfect for a 4 days solo hiking trip. In terms of transport only: to arrive to the BnB with no car meant using the postal bus, which stops running at midnight. The Grotto Flora BnB is 15 min uphill from Lugano so late nights in town without a car is challenging (taxis are expensive in Switzerland).

This place is a very unique BnB. You will immediately feel that when you get there. All the rooms have a different character and the place is filled with little details. The breakfast was simple but enjoyable and is eaten in a very nice courtyard.

I do not have anything that I did not like - maybe the location but it is also part of the charm.

Very warm, friendly service

It would nice to have tea/coffee alongside the kettle. Very nice to have a warm drink when one arrives at a hotel. Seemed odd to have a kettle but no teabags etc.

dinner was very good, room and bed comfortable and cool despite the heat outside. Quirky decor in places and the most wonderful selection of glasses all of which seem to be in use.

breakfast was disappointing both in service and quality compared to the evening meal experience. Despite there being boiled eggs and yogurt available to order the overwhelming impression we were left with was one of skimpiness as the table was given only one small and very thin piece of dried meat per person and one small cube of cheese. It's a shame to do this as the breakfast is the final impression of a hotel. This could be fixed very easily.