The view was just like the picture online. It is gorgeous! We had the lake view with the balcony. Just a delight to have the door open with that view and the beautiful breeze! The bed was very comfortable and the pillows were good. The morning breakfast was delightful! Great coffee, wonderful selection of bread 🥖 cheese, meats, jams, Nutella, cereal and fruit. There was a station to boil eggs and a variety of yogurts. The service from all the staff was exceptional! Everyone was so friendly, kind, and helpful. 😀

Hotel Victoria is an exceptional value! However it is a hotel that is a bit dated. It must have been gorgeous in its day, but it is not a fancy commercial hotel, which adds to its charm if you are comfortable with a more historic and personal feel.

Hotel Victoria was at perfect location, very near to bus station and train station. Commuting anywhere was really easy and convenient. Rooms was spacious and neat and clean. Staff was really good and food was amaxing too. Breakfast was good with good lake view sitting area. Lunch/ dinner served at hotel's restaurabt always serves amaxing food. Only thing they should consider is providing Kettle to warm the water and drinking water. Though they use to provide it whenever asked but it was little inconvenient to every time go and ask for it. All in all we loved our stay at Hotel Victoria.

Hotel Victoria was at perfect location, very near to bus station and train station. Commuting anywhere was really easy and convenient. Rooms was spacious and neat and clean. Staff was really good and food was amaxing too. Breakfast was good with good lake view sitting area. Lunch/ dinner served at hotel's restaurabt always serves amaxing food. Only thing they should consider is providing Kettle to warm the water and drinking water. Though they use to provide it whenever asked but it was little inconvenient to every time go and ask for it. All in all we loved our stay at Hotel Victoria.

Location.

No hot water kettle, no fridge. Room curtains damaged.

Lovely old Victorian building with a lot of character. Overlooking the lake and only a few minutes walk from Paradiso railway station. Great views.

Noise and smoke. Noise from night club and bar below went on until middle of the night on Saturday. Traffic noise also very noticeable. Cigar and cigarette smoke permeated the walls and corridors, drifted in from the neighbouring balcony and was noticeable when first walking into reception.

The best thing about this hotel is the view. this hotel must have one of the best views in the whole of lugano I give it five stars for the view only.

I booked a business twin room but on checking in was giving a double room.I spoke to reception who said they did not have a twin room and said it was not the hotels fault.I showed my booking confirmation which showed the twin room booking.I was then told the cleaner would put an extra bed in a room but this would be the next day which I had no choice but to accept.

Location in the close proximity to bus, boat and train stop, directly on the lake promenade and easy to get to town by foot or by public transport. The hotel is furnished in art deco style but it feels like it would eventually need refreshment, but still nice. For the city tax you get a Ticino card, which allows you to travel in whole Ticino free of charge, with public you need to ask for it at the reception.

Breakfast was very basic , very average coffee , croissants did not feel fresh, some jams, one sort of bread, cheese and salami, one sort of cereals and eggs to self boil.

The balcony view to the lake was beautiful. I liked the old style building, but definitely needs a update, but if you like old world charm it's great. The breakfast was very good, and able to sit on the 1st floor balcony for breakfast, looking out at the lakr was delightful. Staff were helpful in the office and at the breakfast.

No air conditioning, so needed to keep the balcony doors open, but that end of town was reasonably quiet to be able to do that. No tea or coffee facilities in the room, or a fridge, that would have made all the difference, as prices in switzerland is so expensive.

The location couldn’t be better. Loved my little balcony overlooking the lake. Easy access from the Paradiso station downhill.

I’m sure this old girl was 5* back in the day. But she’s very tired and deserves a renovation.

This hotel felt like taking a step back in time. The front desk staff were helpful and the breakfast was good. The room is large with an amazing view of the lake. The bathroom was also large and had a bathtub which was a welcomed amenity. The hotel is in a very good location for walking the lake path.

I wouldn't recommend the restaurant below the hotel - it is overpriced and not very good.