Location.

No hot water kettle, no fridge. Room curtains damaged.

Lovely old Victorian building with a lot of character. Overlooking the lake and only a few minutes walk from Paradiso railway station. Great views.

Noise and smoke. Noise from night club and bar below went on until middle of the night on Saturday. Traffic noise also very noticeable. Cigar and cigarette smoke permeated the walls and corridors, drifted in from the neighbouring balcony and was noticeable when first walking into reception.

The best thing about this hotel is the view. this hotel must have one of the best views in the whole of lugano I give it five stars for the view only.

I booked a business twin room but on checking in was giving a double room.I spoke to reception who said they did not have a twin room and said it was not the hotels fault.I showed my booking confirmation which showed the twin room booking.I was then told the cleaner would put an extra bed in a room but this would be the next day which I had no choice but to accept.

Location in the close proximity to bus, boat and train stop, directly on the lake promenade and easy to get to town by foot or by public transport. The hotel is furnished in art deco style but it feels like it would eventually need refreshment, but still nice. For the city tax you get a Ticino card, which allows you to travel in whole Ticino free of charge, with public you need to ask for it at the reception.

Breakfast was very basic , very average coffee , croissants did not feel fresh, some jams, one sort of bread, cheese and salami, one sort of cereals and eggs to self boil.

The balcony view to the lake was beautiful. I liked the old style building, but definitely needs a update, but if you like old world charm it's great. The breakfast was very good, and able to sit on the 1st floor balcony for breakfast, looking out at the lakr was delightful. Staff were helpful in the office and at the breakfast.

No air conditioning, so needed to keep the balcony doors open, but that end of town was reasonably quiet to be able to do that. No tea or coffee facilities in the room, or a fridge, that would have made all the difference, as prices in switzerland is so expensive.

Nice location

Breakfeast quite lousy. Striptease bar at the hotel is a bit extreme 😄

This hotel felt like taking a step back in time. The front desk staff were helpful and the breakfast was good. The room is large with an amazing view of the lake. The bathroom was also large and had a bathtub which was a welcomed amenity. The hotel is in a very good location for walking the lake path.

I wouldn't recommend the restaurant below the hotel - it is overpriced and not very good.

Friendly, helpful stall, although the receptionist was not always available. Excellent breakfast and location! Boat docks were just across the street and the bus stop a few blocks away…easy access to the train station, although over some cobblestone on the way to the bus stop with suitcases. The view from our room was gorgeous and we enjoyed sitting on our little balcony in the morning and evening. There was a festival across from the hotel on our last night which was very loud until 11:00 pm. That was somewhat annoying, but the hotel windows and air conditioning effectively blocked out the sound. Overall it was a lovely stay and we would return to this hotel.

A beautiful old building with decor to match. Very clean and spacious room. This morning sitting in bed looking at the beautiful lake. The balcony is very nice to have. Check in was easy and a very kind gentleman helped with the parking of our mpv van. Very professional . Lugano is expensive but the hotel was excellent value for money.

Nothing

the location you couldn’t ask for better

the whole property is in a time warp from the 50s 60s , the decor is in need of a major over haul . also some of the electrical leads are major trip hazards . the ac unit worked when it wanted too . and the place wasn’t exactly clean