We had an outstanding stay at the hotel. Our room met our expectations. Our suite had a lake and mountain view and it was beautiful. The hotel staff were excellent and very polite. We want to mention the very helpful tips we got about the area from hotel staff Jario and Antonella and help in making dinner reservations locally and the funicular mountain train, this helped us have a great stay in Lugano and the hotel. The location was excellent in my opinion. A very close walk to the lake and very nearby are 2 supermarkets. There is a bus stop right next to the front entrance of the hotel for the #2 bus that can take you to and from the main train station of Lugano. We would love to return and stay here again in the future. Included a photo of a view of the lake from our room (about 5:00 am in the morning).

We have the best room nice balcony view with alps mountains and lake. We enjoy so much the free mini bar & unlimited delicious breakfast.All staff we encounter are very professional and nice.They provided daily housekeeping and its very clean .The bus stop is in front or back at the hotel going to Lugano Train Station. 5 mins walk to the lake. Wifi is okay, everyday they replenish the mini bar and toiletries . Room temperature has aircondistioning .

The bathtub hasn’t handle to get out its kind of dangerous for slippery but doesn’t bother us much but hopefully they will provide 1 day.

Room was very comfortable, bed supportive. Marble updated bathroom was easy to use. Nice magnifying mirror. Linens replaced daily. Refrigerator good sized, and we were accorded free water and soft drinks. Balcony had wide view, and comfortable seating pads. TV placement and size fine. Pool good for actual swimming, but no shallow end, which didn’t bother me. Breakfast selection was amazing, and had choices for vegans and hearty eaters of all kinds. Might help to have designated smoking tables. Fast service at bar. Front desk staff extremely helpful and genuinely friendly. No question I and my family of 12, ages 18-87, would stay here again.

Facecloths seem to be unavailable in this and other hotels, ex Zurich.

We stayed at this hotel and were impressed by the excellence that defines every aspect of it. The services provided are flawless, with great attention to detail, and the staff stands out for their extraordinary professionalism, courtesy, and efficiency. Every request we made was handled promptly and with care, making us feel like valued guests. The rooms are spotless, the breakfast is of the highest quality, and the atmosphere reflects genuine dedication. We highly recommend this hotel to anyone seeking a truly exceptional experience!

Very nice hotel, friendly staff and good location close to the lake. Excellent breakfast options and I really liked that the hotel has outside pool. They also provide you with the pass for public transport within Ticino which is super cool, saves a lot of money and gives opportunity to travel e.g. to Bellinzona or Locarno. The mini bar was complementary, which is also super huge advantage.

Everything was fine, the only problem was that the hotel was not able to deliver one twin room for which we asked in advance and they provided double room instead.

Very helpful and friendly front desk staff. Special thanks to the two wonderful ladies that helped us with a special issue. They went above and beyond! We also had a couple minor maintenence issues that were quickly fixed after we mentioned them. It is an elegant older hotel that has a nice Italian restaurant attached to the building.

Overall, we liked the hotel a lot. Although the beds and pillows weren't terrible, we liked the beds and pillows at the other hotels used during our two week stay in Switzerland better. The location is a short walk to the lake edge and a nice funicular for views, but it isn't an easy walk to the train station with luggage. There are no stores or shops nearby and it is not near the central Lugano old town.

On arrival, we were upgraded by the friendly receptionist to a suite which was very comfortable with a balcony as well. Relaxing to have extra space as this was around the twentieth accommodation we had stayed in over thirty-five days. The bed most importantly was supremely comfortable. The room was very clean and well maintained. Sufficient power points for all our devices. Warm shower. Complimentary water and soft drinks. One of our main objectives in Lugano was to enjoy the boat trips on the lake. The stop for this was a few minutes’ walk from the hotel with a tasty ice-cream outlet as well if we arrived early. Breakfast was more than sufficient. We ate three evening meals in the dining room. These were well prepared and staff were most attentive.

Everything was what we needed.

Clean and tidy. Spacious and large bathroom

Two single duvet for a married couple.

The property was located in the heart of the city. The service and hospitality of the hotel was outstanding. The most special things about the hotel is that it caters the need of every guest, we requested them addition of grill chicken sandwich in breakfast menu and they adjusted it the next day and until we stayed in the hotel 😊 As we were on our honeymoon, they also upgraded our room complimentary which made our stay more comfortable. Hence, much recommended.

Very efficient and friendly staff in all areas- reception, breakfast room , bar , restaurant etc Barbara gave us excellent advice and help with planning our days out. Marko was an attentive bar man. The hotel was very clean and well equipped - we were even all given umbrellas on a very wet day !

We would have liked a window that could have been left open to air the room - we had double doors onto the balcony but had to shut them when it was windy.