Well sized room with all the necessary equipment, seamless check-in and check-out, professional and kind staff. The breakfast was very nice and offered in a very big room, which could host all of the guests being there for the event we were also attending. Perfect location, close to plenty of restaurants and ice-cream places, and very few minutes away from the train station (Paradiso) and the lake.

The smaller third bed was a little small and too close to the curtains, but this did not prevent a very comfortable sleep. When we arrived the room was still warm, but we were able to cool it down during dinner.

Stayed in this hotel many times, the location is very convenient even if it's not in the city center of Lugano. 2 bus stops nearby to get to the trains station or the city center. Breakfast is simple but nice, room size is good. Appreciate the Ticino card provided by the hotel to use the public transport for free around Ticino.

Not a big fan of this kind of a bathroom, its like a cabin and feel like you are in the train or an airplane.

Nicely located 2 min from the Lugano waterfront, and overall area is really nice. Hotel offers parking for 23chf per night, room was as described. Breakfast was pretty standard for Europe, everything was fresh and we liked it. Novotel is located next door over the corner and they have really nice terrace with a pool and good cafe, so worth to check if you go to Lugano.

No drinking water in the room

The property was very clean, and was very walkable to everything in Paradiso. The staff was exceptional, always offering directions, a coffee, or recommendations. I would stay here again for the staff alone.

Bathroom was a bit small but efficient, and I wish the AC was a bit cooler.

Price-value relation, it´s one of the best ones in the city. I like to book here when going to Lugano.

The room was quite hot, and the shower is a bit small which are small details. What I didn´t like was the fact that there were people with a huge dog at breakfast. Some people are allergic to dogs, some others are scared of dogs, and some others simply don´t like dogs, it´s not comfortable for everyone to see a big dog close to you while you are eating. But what bothers me more is that people at breakfast were touching the dog. It just takes some seconds to touch the dog and then go to the breakfast buffet and touch the food/fork/ the coffee machine or anything that everyone is eating/using.

Perfect room space, great customer service of the hotel staff, reception, etc. And especially excellent hotel restaurant service. Great location, less than 5min walk to the lake, and 10 to 15min to Lugano center.

There was nothing that I did not like. I liked the hotel overall. The only recommendation would be that it would be nice to have a small water cooker for coffee or tea in the room. 😊

Location is excellent, rooms are quite ok size and very neat. I found the bed comfortable and also breakfast was surprisingly good.

Elevators are quite slow and not sure they handle quantity of guests but all in all it serves fine.

The ticino public transports inclusive and hotel cleaness and the fact that was very close to the train station.

At the arrival the receptionist did not advise that the booking was mistakenly for one person so we received a call in the evening saying that we need to pay extra and than every time we met the staff were asking when we pay for the city tax. Abut annoying the lack of service. The rest was all good.

We liked the room! The room and the toilet were clean. The bus stop was at the corner of the hotel which was really confortable. The stuff was excellent.

People were running at the corridors at night yelling, but that was not the hotel's fault. At the shower, the handle was stuck and we couldn't adjust the shower head.

Relaxed hotel, comfortable room, nice staff. Close to the lake and other activities. Breakfast looked good but we visited the cafe opposite, which was great.

Booked last minute so price was a bit more than I would expect for an Ibis