Everything was just perfect, we enjoyed everything. No stress and lovely staff. Walking distance to everything, we never felt like we needed a taxi.

Zero complaints

The hotel is really nice. The staff is very friendly and helpful and the communication in English was very easy with them. It's also located centrally with a lot of places to go out around it and there are bus stations not too far away, and yet it is like a quiet peaceful oasis in the very touristic area of Playa de las Americas. The pool is really clean and warm. Around Christmas, it was beautifully decorated and the atmosphere was cozy both during the day and in the evenings. The room is comfortable and well equipped so even if the weather is not so good, you can use your favourite streaming services on the TV. We enjoyed the breakfast, which was quite varied in options.

The bathroom could have been cleaner, as it always had a funky smell to it. It was really easy to hear the noise from the hallway. Toiletries should have been refilled. The WiFi signal was so terrible, my phone kept switching to mobile data.

Friendly and helpful personnel, amazing location (walking distance to Siam park, the beach, retaurants and bus stop to the airport). We booked a room with a garden. It was cozy, clean and had a huge bed with one enormous mattress (instead of such a common solution of two mattresses pushed together). The airco temperature could be adjusted, the bathroom was clean and filled with good amounts of toiletries. Great swimming pool, surrounded by plants and greenery, which made it feel so comfortable and cozy, even though it's not necessarily big. Great cocktails at the bar and a daily happy hour. Sunbeds are often two-persons beds which felt really comfortable. No children! An adults only concept was an absolute win, and I don't know how can I ever go to a "normal" hotel after that. The peace and quiet is umatched.

The bed was on wheels, which sometimes made it feel a little unstable. The dinner buffet cost is 19,5 excl. drinks, but for that price, the quality was a bit lower than expected. There were fruit flies swarming above some of the pickled foods on display. Sunbeds tend to warm a lot in the sun. There's a policy not to reserve them, but everyone does it anyway (no fault to the hotel, to be fair).

The location of the hotel is great and is very close to the strip/beach front but we heard no noise from the strip in the evening, which is a great positive. The room was spacious and we enjoyed using the balcony. The pool at the hotel was lovely and the surrounding sunbeds were very comfy. Never had an issue getting a sunbed but we did travel outside of school holidays.

Unfortunately, when we were there, there were building works right behind the villa from 7am to 3/4pm each weekday. This noise was constant and loud throughout the day. As we travelled independently we didn’t get told this before our trip. The manager did give us the option of moving to a sister hotel or getting a partial refund. Secondly, we weren’t allowed to bring our own bottled water to dinner and if we wanted water we had to pay, which I found ridiculous.

Very modern, extremely clean and in a good location. The strip is about 100 metres away but it’s great that you cannot hear it from the hotel at all at night time. The room was spacious as was the bathroom. The hair dryer actually worked unlike other hotels🙌🏽 towels were changed everyday and the bed was made. The bed was huge and comfortable. Our stay included breakfast and the selection of food was very good. Happy hour each day was great. Overall we had such a fab time here

Construction was happening right next to the hotel during the time of our stay which is completely out of the hotels control but it was really annoying listening to it for majority of the day🙈

The breakfast is excellent and Rafa is an absolute gem. The place is very clean and the rooms are maintained every morning, with a nice touch panel to lock the door or put on do not disturb. All of the staff we interacted with were extremely friendly and spoke superb english.

The shower in our room was bipolar and was only really hot or really cold and the water pressure was poor. That being said when we reported this an engineer came within 10 mins to fix it. A lot of older people at this hotel...

The pool was nice. Also the food in the restaurant. The room was big and the beds comfortabel.

It was really noisy at night. The whole night they were playing Music at the pool and you could hear that in the room.

Good location. Friendly staff. Good choice of food. Greenery/shrubbery nice. Bed was very comfortable. Fridge/tea making facilities. Patio area , plenty of seating. Bathroom spacious and shower good. Lovely and quiet. However, there was building work behind the hotel. Not much can be done about it. If people want improvement in the areas then unfortunately it’s a small problem that is not long term😃 Rafa made me two lovely crepes each morning along with a great smile and greeting.

In the morning there was a very slight smell from the drains. I just kept the window open It didn’t bother me.

The hotel was the right size for us, neither too big nor too small. The rooms were cleaned and the beds made daily. The staff was friendly at the reception and in the restaurant. In particular, one of the restaurant's show cooks was a particularly pleasant person. The restaurant's food was also good and varied.

The only big minus was the lousy internet connection in the room. The connection at the pool was good. The hotel has about 30 sunbeds and it was unfortunate that the staff didn't care that some people reserved the sunbeds for the whole day, even though they didn't use them at all. I don't know how common this is in Tenerife but one morning there was a cockroach on the floor of our room.

Rooms are lovely, Food is lovely, Staff are lovely, overall look of the property is just lovely and tended to very well. Location is perfect for us and the staff are very accommodating, asked to swap rooms as we preferred the room we stayed in previously and it was no problem for them at all. Will be back again hopefully for the 3rd time next year.

Maybe 1 or 2 of the sun beds could do with updating as a few rips but that’s just being picky, it didn’t bother me personally.