Location is excellent. Very comfortable room with lovely balcony. Lovely staff.

For such an expensive hotel, it’s ridiculous to have to pay €1 to change pool towels, €10 to use fridge and €18 to use the safe. These should be included as standard. Also, glass door on bathroom is poor design as is the lack of any hooks.

Extremely comfortable, very clean, pleasant, helpful staff, excellent variety of food in the main dining room.

It is in a very busy, sometimes noisy location. The area around it is very built up. The hotel itself seemed at times an oasis of calm in its midst!

Top position! Less than 15 minutes by taxi from the Airport, direct access to the beach, 30 minutes by car for from the Teide park. All inclusive hotel: very good restaurants, gym, swimming pools, day and night entertainment. If you like you can just spend the entire vacation inside the hotel. Otherwise you can easily find a way to organise excursions, trips around the island and outdoor activities. Very nice staff. We were here the 31st of December. The hotel organised a super dinner and post party.

It doesn't have a real wellness center, there is just a sauna and a massage center.

The location of the resort was excellent. The staff was phenomenal in every area. The sea room is stunning with beds and pillows that are extremely comfortable. The size of and number of pillows on the bed were spectacular! The resort activities were great. The food was delicious.

I didn't like paying for a sea room every night and not getting a sea room my first night. The room I had to stay in was ok, but not worth the loss of money I paid for a sea room.

We were pleased with our stay/

There was loud repetitive music everywhere. The evening entertainment was mediocre. While there were different performers, it seemed like they played the same songs. The clientele is mainly elderly and attention should be payed to the sound level. Country and Western music would be an idea,

Everything, staff so friendly, everything so convenient, couldn’t be closer to the beach, pool, food, activities, everything was very very good, I loved how it said on booking.com it was fully booked out but it was never overly packed anywhere throughout our stay, always loungers available etc

Loud music at night as we went to bed early around 10pm every night but it didn’t effect us too much, it’s fine if you like to sleep with noise

Excellent location, staff were lovely and always willing to help. Beautiful hotel and wonderful food. Winter sunshine was great too. Our flight wasn’t until the evening of the check out day and we were allowed continued all inclusive access and a complimentary room for a shower before getting collected from the hotel. Truly great experience and would recommend this hotel to others as well as stay there again ourselves.

The breakfast was good with a lot of choice. Hotel was very clean and staff pleasent. I liked the area, but it was a little busy for me and that would be one thing that would stop me returning. There were far too many electric scooters about and tandem mobility scooters that seemed to be used by people regardless of whether they actually needed them. The area is lively but also very beautiful. I like the fact that you were unable to reserve sunbeds with towels, but I did not like the fact that peoples towels were being removed and then they were returning back to the sunbed they had reserved and being hostile towards people that were then on that bed, not knowing that the previous persons towels had been removed.

I did not enjoy the noise, but I guess that is to be expected in High season. The hotel was lovely and the area had some really pleasant beauty spots, to sit and enjoy an evening meal.

Modern and well equipped resort with direct access to the seaside beach. The dining hall was plentiful with lots of great tasting options for breakfast and dinner. The room was kept clean and was comfortable.

Perhaps the season but the pools were a little bit on the cool side, not inviting for swimming. There was one heated pool by the fitness area for soaking and floating but the other two pools were largely empty of swimmers due to the cool water.

The location is perfect, food and drinks were good, the bed was super comfortable, didn't want to leave it. I loved the pool area with the bar, it was super clean and well kept. We had a bungalow so the balcony backs out with direct access to the pool which was so handy and easy. The drinks were known brands which you don't always get in an all inclusive. The breakfast had a good selection but the lunches were one of my favourite meals as they had themes and a great selection of healthy salads for when you want something lighter. We had the evening meal a couple of times but ate out some nights as I like to go an explore the area in the evening. The hotel is perfect for couples and groups of friends, I liked the laid back vibe, it was a very relaxing and enjoyable stay overall.

The bungalow hallway area is in need of modernisation and looks a little tired, I would say a tiled floor would be better as the carpet was stained and quite grubby. Our bathroom was also in need of doing up. The evening entertainment was good but I would personally have liked the option of sitting at one of the bars where you could sit and just have drinks outside rather than having to watch the act on that night but this isn't a huge deal.