Amazing location, friendly energetic staff, lots of entertainment, lovely view, good variety of food.

Pool was filthy didnt even smell like chlorine and there was always a massive collection of dirt at the bottom and plasters floating about and yellowing around the edge of where the water touches which we have never seen anywhere else, food was good but breakfast was poor (bacon was like plastic, scrambled eggs made you feel sick, beans watery etc) , rooms lacked amenities (tea/coffee, ironing board, safe costs extra to use, remote barely worked for tv)

The hotel was always clean in every area and the staff were all so kind and helpful every part of the day. The entertainment was excellent and different every day. The variety of food options was great for a weeks stay.

The lifts were moderately frustrating as some times you would wait for extended times as they seemed to get confused on where they were needed. Also as a lot of guests would use them at the same time and only being four lifts for the 15 or so floors was slightly annoying.

very clean, friendly staff, great breakfast! amazing ocean view! a little water park with some slides for the children:) the nearest beach is good, with black sand, small waves. sun beds, showers are available.

the lifts (either no lift in 15 min, or 3 come at the same time). the key cards only work for 1-2 days, then you need to go to the reception and change them. also, even though the hotel is at seafront, it will take you at least 10 min to the beach: first the lifts, and when you come out through the gate on the side of the hotel, you have to pass some stairs, a restaurant and some more stairs before you reach the beach))

The staff at the Iberostar Waves Bouganville Playa are exceptional. They are genuinely concerned with providing for your every need. Every interaction is conducted with a smile and a 'can do' attitude. The rooms are spotless and comfortable. The room facilities are good. The only issue we had was a variable water temperature in the shower, but I suspect that was worse at certain times of the day. It certainly would not stop us from staying here again! The Star Prestige all-inclusive was worth every penny, and we thoroughly enjoyed the extra touches, such as the dedicated lounge with sandwiches, pastries, coffee, cold drinks, and beer etc. The separate sun deck and roof terrace for star prestige customers made finding a sunny spot much easier, and the more comfortable sun loungers were a god send for a day in the sun! The food is excellent and there is plenty of variety. There's something for everyone! There are too many positives to list them all. Highly recommend.

Good food with a varied spread of international and local foods at breakfast and dinner.A nice outdoor pool with a the bar nearby for drinks. Nice quick and easy beach access.A lovely friendly and helpful staff and people were generally friendly. The hotel room was clean and the beds were amazingly comfortable. I loved that the hotel is near the beach and lots of shops. I love that every floor has fresh purified water machine and I like that there were tourist services embedded such as massage, tour guides and photography. I love the decor and how the staff are proactive in cleaning and passionate about providing good customer service. I enjoyed half board and upon my return will be booking fully inclusive...

Unfortunately the room was a little hot, so luckily I had a small electric fan to keep us cool. The air conditioning in the room seemingly was not working and inadequate. The lifts were a bit slow at peak times and the price for the safe of €20 is a little pricey. It would be nice if a kettle was provided in the room. All in all very happy.

Great staff, lovely hotel, good breakfast, good location and pools were good. Lots of things to do.

So noisy in the middle of the night due to clubs and bars, not great for kids. Rooms not having basic coffee and tea making facilities. Room could have been cleaner.

We stayed at the hotel as a family of three for two weeks. Overall, it was quite good. The room wasn’t the newest, but it was clean and pleasant, with daily cleaning. The mattresses and pillows were comfortable, and we slept great. The staff was friendly and polite, which was evident in every interaction. The restaurant was good, with a wide variety of food options. There was always something to suit any taste. The leisure areas, including the pools, slides, and other amenities, were at a decent level.

On the downside, the hotel was clearly overcrowded. This was noticeable from the number of people at breakfast and the waiting times for the elevators. What really disappointed us was the inability to address the constant smoking on the balcony by our neighbors. Leaving the window open or stepping out onto the balcony to enjoy fresh air was impossible due to the smell, spit, and ash. Complaints at the reception and direct requests to the neighbors had no effect, as this seems to be hotel policy.

Everything related food is super. Enough choices, different food offering - always new tastes. Quality wine etc. Food part is the best part of this hotel definetly. Heated pool has been very important for our family as we had 4y kid with us.

Rooms could have some renovation, some minor things not working properly. This was 3rd year in this hotel, one of the elevators were out of order. Please invest in the playrooms for children. in the gaming room some of the equipment was not working.

staff lovely, food better some nights than others though breakfast always good and snack bar is great. we are a couple and our beds were two twin beds smooshed together, NOT good. if you gonna do that, you should clip them together. also, guests claimed seats at pool early morning so was impossible to get seats, and then half the day those seats were empty but with a towel on it. not fair. i think there should be a rule about this. staff were very nice overall though and service was very good. location is also excellent.

beds the bar needs to be redone and also you need a second or third bar, with a different vibe. you get bored in same overly lit area every night. need to mix it up, have a small lounge somewhere maybe and modernize the space.

Lovely staff who were very helpful especially the chef at the restaurant who prepared and helped my son get gluten free food.