Location. Amenities. Service oriented. I mentioned celebrating a bday and anniversary at booking- cake and a bottle of Prosecco with a hand written note from the guest relations manager were waiting in our room upon check-in! (Date of stay: July 7-9, 2025. Thank you so much for the special touches. Great brekky too!

Ohhhh- reception is up front. But you do have to take maybe 5 steps down to get to the lifts. It is not well lighted so not so safe for peeps with vision probs. My hubby doesn’t have vision issues but did miss 1 step and tripped. Hard to bring luggages up/down. Staff very responsive to carry your luggages tho. A ramp on the side will be helpful for luggage and in case of guests that are on wheelchair too.

We stayed for four nights in room 508 and had a fantastic experience. The room was beautiful—quiet, despite the nearby bar and traffic. The bed was incredibly comfortable, and the bathroom was spacious, featuring luxurious Molton Brown products. The staff were generally friendly, though a few could be more welcoming when approached. We didn’t have breakfast included but decided to book it upon arrival. Unfortunately, this was the only aspect of our stay that fell short. The price felt quite high for what was offered—the cooked selection was limited, there were no menus to guide you at the egg station, and the plates weren’t heated, so the food cooled quickly. That said, it was still more convenient than venturing out early in the morning. One of the highlights was the rooftop bar, which had a fantastic atmosphere. We had a couple of great nights there and would highly recommend booking in advance, especially on weekends, as it gets very busy

Good location. Deluxe room has an amazing view on the cathedral, I advise taking it. For the food I suggest visiting the restaurant downstairs, upstairs gastro bar is good only for drinks, food is very usual probably because the restaurant chef should be changed.. I would like to especially underline the attitude and personality of the valet parking guy, he’s a real house keeper always ready to help.

Room was beautiful, spa was really nice and well maintained. View from the top floor bar was wonderful and the drinks and food up there pretty good. Warm welcome from the staff including a welcome drink, the scent used in the reception area was very nice. Location was super central for all of the main areas of Sofia.

Single beds were a little narrow. One member of staff on the top floor bar was really rude - her attitude was unacceptable and she made it feel like we didn't belong there. When we finally did get sat down in the bar the bar was very smokey, I understand that this is in line with local custom but for someone from the UK felt old-fashioned. Prices in the top floor bar were extortionate also.

An all around excellent hotel. From the location central to all the sights, the in-hotel bar and spa make it arguably the best in town. And they serve an amazing Shopska salad. There are 360 degree views of the city from the rooftop. Nikola, Nourhan, Todor were great in taking care of everything I needed. The ambiance of the room was super minimalist, modern and sleek. The fridge and mini bar is kept behind one of the closet doors. A small detail carefully thought out. Would highly recommend people in Sofia stay here!

Only thing that sucked was the Wi-Fi wouldn't reach my room but cellular service worked fine anyways.

The hotel staff was very helpful and accommodating and went beyond standard assistance. The rooms were very nice and importantly, ready to get into when we arrived. Breakfast was excellent and offered a nice range of foods and fruits.

The restaurant, bar, and breakfast room are one big area under the roof. It was really hot in there, uncomfortably so. The roof is glass and walls are essentially windows on all sides. The sun was just beating down and the AC was more than tepid.

I liked: *The bed, it was very comfy *The view from the room and rooftop bar was excellent *The food at the rooftop bar and breakfast was very nice *The controls in the room on lighting is a nice touch *The bathroom facilities were all great *The spa, pool and hot tub were all excellent *All the staff were friendly - and although I didn't ask for my clothes to be arranged neatly on the Monday of my stay I appreciated that a member of staff gave my clothes a tidy and put on the radio for me on my return to the room as i'd come back from a busy day out *Great decor all around the hotel *Good location and close to several landmarks in Sofia

I didn't like: *The cost - the room was a bit pricey and for that price I paid there should be a bit more included in the room package, for example additional minibar access or perhaps some discount at the rooftop bar to even the price out a bit. *The steam room wasn't available on my visit, so again for the price I paid i'd expect all the spa facilities to be open and available to use.

Location was perfect Breakfast was ok, on the 9th floor with panoramic views

The room door cannot be locked from inside, housekeeping enter after knocking two times, without waiting an answer The cleaning of the room was not proper They have a restaurant at the ground floor, but you can’t charge the bill at your room, but you have to pay directly, there is nowhere this information At the same time on the roof top restaurant, they look after to take reservations from outside clients and they don’t keep space for residents

Location was very central and even if on a main road the room was very quiet. Nice modern decor, big windows and funky bar on the roof with incredible view over Sofia. The breakfast was very good, everything needed there and more with lovely service. We had dinner in the restaurant attached to the lobby and the Asian fusion was delicious.

The bathroom could use a bit of an renovation, better towel rack so that the towels dry since we dont ask for new ones for environmental reasons. Also the complimentary water provided in the room came in small plastic bottles, and there are better and more sustainable ways of providing water without using so much plastic. In the evening the music in the restaurant was too loud for us, hard to have a conversation.

Spacious room, nice, relaxing light colors and very comfortable.

I booked this hotel for the rooftop bar specifically, but I could only take a fast drink there upon my arrival, because it was closing at 17:00 for a private event. A very bad surprise. No possible to eat anything in the hotel, (before the Asian restaurant opens for dinner (I am not Asian food lover)), no room service due to the same event.