I liked the location, easily walkable to many different sites in the city and with close access to public transit. There was water and coffee provided in the room. There was also a water fountain downstairs in the gym that I used to refill the water bottle. The front desk was able to help schedule a taxi to and from the airport. There were bikes on site to rent and a nice outdoor space with a water fountain you could sit at. The shampoo and conditioner in the bathroom also smelled very good which was a nice bonus.

The beds were a bit soft for my preference but still overall comfortable.

Well first that would be Jan, he was a great host. Jan, very kind regards from Loes and Ruud from room 218. Jan had a pleasant and more importantly authentic manner when helping us on our way in Hamburg, finding nice places to eat, answering all our questions, joining in on the jokes and banter. It was always nice to be greeted by Jan when we walked through the lobby, and we we're glad he was working when we left to say goodbye. That's the job of course, but Jan excelled in it in a completely sincere way. Jan is a fantastic host to have in any hotel. We were also tremendously happy with the quality of the beds! The rooms were properly soundproofed, which helped in combination with the beds, we slept great. The cleaning service was great. The bathroom was clean, and spacious enough for the price level, except that the toilet and shower were in the same bathroom instead of separated. Not a disaster by any means though.

The TV didn't really have any streaming options, which wouldn't be too bad if all the channels weren't in German. Some English-language channels and/or optional streaming service in English would have been nice. But this is a very minor issue which didn't really hamper our enjoyment as we weren't in Hamburg to watch TV of course! The airco-switch in the room didn't seem to do much.

I have stayed at your hotel for the fourth time in a row. And every time I admire the amenities, the interior of the room and the lounge area for guests. Every time I stay at your hotel, every time I am convinced that I have made the right choice. During the day you can have a snack and enjoy your rest in the lounge area and this is included in the price of the room. And the breakfast exceeds all expectations in terms of the abundance of dishes. Thank you to the administration. You are the best hotel in Hamburg.

Nothing

Probably the most comfortable hotel I've stayed at. I particularly like their approach to clean the room on request rather than every day, saves a lot of water and such. Large screen Smart TV, with a little hdmi extension which makes it super easy to connect, shower didn't leak water all over the place, good lights for chilling, good drapes to block as much sun as you want. The staff were very friendly, relaxed and kind, will definitely go again. The gym was actually usable and free of charge, with a bench and dumbbells, a very smooth leg extension / leg curl machine, cables and a pull up bar, although it got a little hot.

Gym could use some colder air conditioning. The tv was to the side and not in front of the bed, I couldn't understand why.

Location, room size, staff.

It was to hot, the cooling system didn't work propery.

The location of hotel was great, just in the center very close to metro. Breakfest were also perfect, there was a bit from everything, all with good qualitty. Room and hotel were very clean, personal was very accesibble andeasy to deal with.

It is a shame that in hotel, there they do not offer any dinner. So we have to go out. This is not a problem as in neirbourghood, there is a lot, but I can imagine to have a dinner there as well. On the other hand it seems a kind of standard, my friends stayed in other hotel and it was also without option to have a dinner.

Great location. Clean and comfy rooms. Kind and helpful and honest staff. Great breakfast, especially if you have kids. Good Gym. Pet friendly.

Not really a dislike but a slight inconvenience given current underground parking situation where the system used to allocate parking spaces is under construction or being re vamped. Hence, you might find yourself without parking directly beneath the hotel but around the hotel instead. But this will settle in and be managed a lot better in the coming months.

Location was brilliant, a quick 10 min walk to the main shopping and cultural area, 15 mins in the other and you're at the river. Super quiet at night as we were in a courtyard room. Bar was lovely with great staff. Bikes to hire too.

Housekeeping was on demand only so to get more water/tea/coffee etc. you would have to call down the night before to get that. To be honest, we just went to a supermarket and got supplies as there was a fridge in the room. Its a minor inconvenience but would expect to have refreshments provided in this calibre of hotel.

location was good, subway station 1 min walk 15 min walk the city center. the size of the room was enough. good size of bed and comfy.

hotel supports sustainability and no daily cleaning service, that is okay. but no daily fill-up for water or coffee. that is not good. and no slippers and bathroom essentials like lotion, cotton etc in the room. such a price I would expect that kind of cheap thing. the temperature of the rooms was another problem, I tried to make it higher but it was not working I guess. For Germans temperature around 20 degree in hotels but I am not German.

Location excellent for Laeiszhalle, Brahms Museum, Rathaus and shopping areas. The room itself was huge and well equipped with tea and coffee making facilities, excellent shower area and emergency call buttons which I have not seen in other hotels. As I was travelling alone the reception staff followed the accepted standard of not stating my room number out loud - this is not the case with other hotels. Very pleasant stay.

A more comfortable armchair in the room would be nice for those who wish to sit and work / read in the quiet of the room.