The welcome on arrival at this beautiful boutique hotel was exceptional with a warm, personal touch. We were shown straight to our room, despite it being 2 hours prior to official check-in time, which was much appreciated after an overnight flight from London. The bedrooms, lounges & breakfast room are all tastefully decorated & sumptuous. Staff were absolutely wonderful & the onsite Return Africa office is very useful for organizing tours & giving practical information about Cape Town, in general. The location is a quiet, pretty, affluent suburb with a busy restaurant strip only 5 mins walk away. You need go no further as there are so many to choose from. The backdrop to the hotel is the amazing Table Mountain & we could see it from every window in our room & balcony. Rooms are spotless, beds comfy & staff come in twice a day, to tidy the room then turn down the beds. The fresh coffee & tea making facilities in the room were a bonus. Breakfasts were delicious & a homemade cake was left out every afternoon to enjoy with tea. In the evening an honesty bar is set up. I'd love to return here & wouldn't hesitate to recommend it to anyone who wants to stay somewhere quiet, small, characterful & away from the hub of the centre. It's easy to walk into town & lovely to return to the tranquility of Welgelegen House after a day's sightseeing.

Nothing at all. Some may be disappointed that the pool is tiny, but this is evident from the pictures. We were grateful not to have noisy pool lovers spoiling the peace & quiet of the outside area.

Exceptional! A hotel with a personalised touch. The staff were extremely attentive from the first second of our stay, offering helpful advice regarding tourist attractions and assisting with restaurant bookings. The rooms were spacious and comfortable. The staff attended to the rooms at least twice a day. The hotel is tucked away in a residential area and feels safe. We would recommend this hotel to friends and family and would definately stay there again when Cape Town!

Nothing!

Te hospitality was outstanding. Prince and Memory were lively hosts and we almost felt part of a family by the time we left. They were so helpful and friendly. Breakfast was good - perhaps things, especially place settings and the coffee machine, could have done with being reset/serviced more often, but the food was good - in particular the hot food cooked to order.

See comments re breakfast.

Apart from being in a very good location with high level of interior design and comfort, the staff were exceptional. Nothing was too much trouble…attentive, helpful, friendly and all round amazing individuals. Prince, the manager, was very visible to guests and always available to help. Memory went above and beyond and even booked me a dentist appointment which was much appreciated. Breakfast was amazing and the staff will happily accommodate any request. AMAZING STAY!

Nothing

Perfect in every way! Now I know why everyone gives high ratings. Welgelegen has thought of everything to ensure guest comfort. Great location, too, on a quiet street 5 minutes from Kloof Street. Amazing views of Table Mountain (at least from the family room), wonderful fresh breakfast options, very comfortable beds. Thank you Memory and Sidney for making our stay so pleasant. Would definitely stay here again!

Walls are a bit thin but understandable, the building is old.

Welgelegen House is in a lovely part of the city and a beautiful old building. We received a very warm welcome from Memory who made us feel right at home as soon as we arrived. She and all the staff were very friendly and helpful for providing recommendations. The room was comfortable and had everything we needed, and the included breakfast was good. They were also accommodating with holding our luggage until our late flight on the day we left. We can highly recommend staying here!

As it's an old building, rooms aren't entirely soundproof and you can hear some footsteps and muffled voices. It wasn't enough to bother us though and added to the charm of the place.

Perfect location, a close walk to Kloof street but tucked away so you did not hear all the noise / commotion. We only stayed one night which was too short. Breakfast was nice and the house is a beautifully renovated piece of history. For being a historic hotel, we were really surprised how quiet our room was. Memory (the host / manager) was amazing - funny, friendly and makes you want to come back. Give that girl a raise.

Wish we had another night there

Memory was an amazing actually every staff member was great. The place is beautiful and warm.

We absolutely loved our stay, and the staff was definitely the highlight. A special shout-out to Memory, who went above and beyond to make us feel at home—she truly made our visit unforgettable. The breakfast was also outstanding, and we enjoyed relaxing in the courtyard with a glass of wine.

The pool didn’t seem to be cleaned daily, and there was constantly a hose in it, which made it a bit difficult to use. That aspect could definitely be improved.

We loved our stay at Welgelegen House. The staff is very helpful and kind, from Memory to the kitchen staff. The house itself is well maintained and it has a great style. The location is also very good, overall is quiet and safe (at least compared to the rest of Cape Town).

Breakfast buffet can be refilled more often, but the food is great!