Beautiful hotel, with a very central location, looking right on the Guggenheim. The staff is super friendly, and the pillows were super nice!

The rooftop bar is very nice, what we found unfortunate is that they don’t serve cocktails upstairs, only in the bar downstairs. The only note is that when you have a room overlooking the reception/courtyard you have to keep your curtains closed otherwise people who are standing in the lift can look into your room.

Breakfast : The view of the museum was absolutely stunning, and the breakfast itself was exceptional. The only downside was that the price felt a bit high, but aside from that, everything was perfect. Above all, the hotel's location right in front of the museum is its biggest advantage. It truly feels like you're staying at the Guggenheim Museum itself. The city center is not far, making it easy to walk, and there are also famous dining areas nearby. The staff were aslo very friendly and always ready to help, and the facilities were excellent.

It’s a bit far to walk to the city center, and public transportation isn’t the most convenient option to be there. We chose to walk, and while it was a bit tiring, we enjoyed the beautiful riverside and exploring the city shops along the way.

Fantastic hotel right opposite the Guggenheim and our hotel window has a great view of the museum. Valet parking made it easy to drive there, just needed to pull up at the back of the property not the front. Fantastic art installation the hotel including an amazing clock. The bar at the top is beautiful with a great view over the Guggenheim. Very comfortable bedroom and bathroom and quiet. Staff were exceptional throughout, extremely friendly and couldn't have been more helpful. One of the best hotels we've stayed in, and we travel a lot!

only slight grumble is that €35 per person for breakfast is excessive and hence we went to Starbucks instead.

A great hotel where everything went perfectly right from the start. From the friendly check in to the check out. I would like to mention the design of the hotel and its location - this is something for people who appreciate chic and comfort. The breakfasts and service at it were also very impressive and that too with the combination of the beautiful view from the terrace. In my opinion this is definitely the best hotel in the beautiful city of Bilbao

The price difference between rooms with city view (view is nothing special by the way) and museum view is still too significant. Another minor detail: there was no toilet brush in the toilet room for some reason.

We loved our lunch on the ground floor of the hotel on the day we arrived. We had zero expectations but the food and service was all so top notch that we ordered more courses than we expected to. The room facing the museum was everything we’d hoped for, and the location absolutely couldn’t be beat. Staff incredibly helpful and friendly.

The brunch on the rooftop was an enjoyable prelude to our museum visit but they seemed short staffed which I did not expect given the set cost of the meal. Also, unlike most hotels we visited in Spain, there were no GF bakery items available, just fruit, yogurt, meat and cheese. Again, a surprise given the cost of the meal. But the view can’t be beat. We returned to the rooftop for a drink before going out for dinner.

Our stay at this hotel was incredible. We’ve come during the off season so rates were extremely reasonable for what you get. We came in the middle of a long vacation and we’re exhausted. Access to the steam and sauna rooms at all times was very relaxing and made us ready for the rest of our trip. The proximity to the Guggenheim is un paralleled and even though we stayed in an interior room, we were very easily able to experience the grandness of the rooftop for daily breakfast and afternoon cocktails and snacks. Additionally, the location is perfect with great restaurants very near. The staff were very professional, friendly, and attentive. Our room was perfectly clean and seemed very new. The bathrooms were very clean and we loved the dual shower heads, his and her sinks, and the dual bidet and toilet combination. The concierge was extremely helpful, getting us reservations and taxis when we needed.

There is nothing I didn’t like about the property

For travellers keen to visit the Guggenheim Museum, this hotel was perfect as it is situated directly across the road. We loved the roof top bar with its fabulous view of the museum. The breakfast also served from this area was the best we had in our travels throughout Spain and Portugal. The staff were exceptionally friendly and welcoming, from the concierge who assisted with our check in, the bar staff and the staff that assisted us to navigate a May Day rally outside the hotel as we were trying to catch a taxi to the airport.

Nothing

Amazing location which could t be any better if you want to go the Guggenheim. The hotel also had a modern art twist with a distinct theme running through it. The staff were really pleasant and the downstairs + roof top bar were a nice addition.

This is not a 5 star hotel and is not the worth the money especially for the the more premium rooms. Specifically the premium rooms are not that big ( had mid sized suites at other 5 star hotels which are much bigger) and there were annoying points like there being over 10 different light switches in a room ( some for just 1 light). The ambience of the hotel as you arrive is also not 5 star standard and more akin to a 4 star.

Excellent location. The bed was about the best I have ever had. Very quiet rooms. Excellent breakfast offered a wide range of foods catering for all tastes. Terrace bar with sensational views especially around sunset. Valet parking very convenient and timely (worth the money).

The ground level cocktail bar seemed a bit too cloistered and overlooked, hence not as inviting as it might otherwise be. We went elsewhere for our early evening martinis. The information desk was friendly but unable to advise or assist in booking excursions. I could not work out what the desk's function was. Lunch and dining menu a bit limited. The food was good.

The location of the hotel was great - the view of the museum - inspiring. The breakfast buffet on the roof terrace was wonderful. The choices of food on the buffet were very good - delicious fruits, breads and of course the jamon Iberico. We found the room very comfortable - great amenities and a very comfortable bed. The staff of the hotel were very friendly, helpful and informative. Overall - an exceptional stay. Highly recommend it.

Everything we experienced was great. Nothing negative to report.