One of the best city hotels we’ve ever stayed in

Nothing. Everything was fantastic

Really nice hotel with friendly staff. The room was spacious enough for all four of us. It’s located close to the city center, which was very convenient. The hotel has three pools, including a heated pool and a jacuzzi, which made our stay even more enjoyable. There’s also a spa, gym, and sauna available. The breakfast was great, with a wide variety of choices. The rooftop bar is also a highlight, offering beautiful ocean views.

Location was great and very upmarket feel. The rooftop bar was fabulous. Cafe for breakfast and supper was good. Friendly, welcoming staff.

It was very noisy in the outside pool area; there were nearby roadworks outside every day from 10.30-4pm which meant I couldn’t relax in the pool or on the balcony, or even in the room during the day which was disappointing. This meant it felt expensive because I didn’t use the hotel for what I thought I would; pool and spa.

The hotel is really lovely and the location is excellent for exploring Palma. The room was well equipped and the bathroom was nice and clean, Rituals toiletries which was really nice and the shower was amazing. We didn't eat so can't rate the food and it was winter when we went so didn't explore the pool although our room overlooked the pool and it looked clean and well kept. One evening it was raining and so the reception staff leant is an umbrella which was good, they were very helpful. My only small gripe was that our room smelled of stale smoke. I am quite sensitive to this and it did affect my sleep on the first night, I did mention it to the reception and he said it is not smoking and whilst sometimes people might ignore this and smoke on their balconies there is nothing he could do and advised me to have the balcony door open. We did have it open for thr rest of our stay and whilst the smell wasn't so strong, I did have a scratchy throat but that is perhaps my own sensitivity to cigarette smoke in fabrics etc. It didn't ruin my stay as I really didn't want to spend any time complaining or insisting on room changes because we didn't have long there and I didn't want to take away from our enjoyment but it was a little inconvenient hence my slightly lower score. I would however recommend this hotel and I would stay here again. Also, the city of Palma is amazing, I love it! If you're reading this review a while before you visit, I recommend booking el camino if you want to go there well in advance as we didn't get in, although we walked into it's sister restaurant el caminito which was beautiful and the food was delicious. Also, I highly recommend Kaizen (which I did book I'm advance and we did get in).

This is the second time I have stayed here in 6 years and yet again it didn't disappoint. The room was spacious and clean with a lovely bathroom plus the bathrobe as well as slippers to take away are an additional treat. I even bought the merch of a water bottle and tote bag to have by the roof top pool, which hadn't changed since 2019 and was as idyllic as ever. Breakfast was great and sitting eating outside was just heaven. Thank you for a restful 5 days!

The staff at the front desk probably need to be a bit more informative but generally they were very helpful. I'm wondering if in the future a larger pool in the sunny area of the hotel downstairs will be built as the 'spa' pool was a bit disappointing.

Everything about this hotel was exceptional.

Rudeness of one of its staff members. While we were on day 7 of our vacation, one staff member rudely and shaking his finger at us, stated we were not allowed to drink anything outside our room except what was purchased in the hotel including water. We sat for several hours, no one ever offered drinks. We experienced many visitors openly drinking alcohol, water, and other drinks continually but we never saw anyone tell they couldn't. Didn't have any issue with the policy, just how it was handled in such a rude and demeaning manner.

Breakfast was amazing. Pools looked amazing. I used workout room which was very clean and organized well. Staff was very kind and smiling. The rooftop restaurant is gorgeous but only few tables have incredible views.

Room based on booking through booking.com was going to be better located - we were kind of just above breakfast room and some facilities and that made it a bit less special. I felt because I booked through booking.com I was put aside a bit. Also picture of the rooms seemed that the rooms were bigger than usual - jr. suite I expected to be a bit bigger. Bad experience with some other guest and disturbance during the night.

The location was great. Hotel is modern and the suite was great, very comfortable with a little balcony which we loved. Beds were comfortable and the bedroom was quiet at night. The bathroom was very nice with great shower. The staff were brilliant, welcoming and efficient. They even gave us champagne & chocolates which was a lovely surprise, as it was one of our party’s birthday.

Would have been nice to have more vegetarian options in the restaurants but we did like Bar 1962. The food was very nice and service was good. Would have liked more coffee in the room. Breakfast could have more hot food and vegetarian options.

A lovely welcome from Heidi at reception . I had a beautiful spotless room with a fabulous roof top view of the cathedral . ( 527 deluxe double ) Air conditioning thoughtfully on when I arrived as Palma is very hot at the moment . A gorgeous, varied breakfast buffet . Quick lifts , large comfy beds with such soft pillows! Great satellite tv . A good selection of room service options in addition to two restaurants . I had a delicious Caesar salad one evening that arrived promptly . Very central location . I would absolutely stay here again and wholeheartedly recommend it . Thank you to all the wonderful staff ❤️

Absolutely nothing - it’s one of the best hotels I have stayed in .

The room was amazing, so spacious with beautiful amenities. Perfect for us and our teenage daughter! The facilities in the hotel were great, the gym, sauna and two options to laze by the pool. We loved the rooftop pool, although it was very busy! The views from the rooftop are spectacular and cannot be beaten, especially at night time. The view of the city/old town is just divine! The staff were super helpful and attentive right from check in to check out, with recommendations for dinner and shopping. We were only there for 1 night and really felt we had maximum information to make the most of our time in the city. If I was to go back to Palma, I would definetly book Hotel Saratoga again!