The facilities, the staff at d reception and guest relations, the food is ok not much varieties but ok. The following staff were excellent, I just had to put their names : GIORGIA PERROTTA( frm guest relations) , ANDREA( from reception) & RAFAEL AND ALDO. They all made our stay enjoyable.

Some of the staff at the restaurant, they were very rude and acted racist. Especially one of the managers named STOYOU. This guy was so rude and inconsiderate. If I ve to write what this guy did, this page will not contain it but I will not allow one bad egg to spoil the whole bunch. Everything about this hotel was so great n fun except for the experience we encountered with this STOYOU guy. He’s one of the managers in the restaurant. If u re ppl of colour…… beware of him.

Size ,helpfulness variety

Like most tourism industry's never can have enough staff, particularly in the piano bar if offering table service more drinks staff are required.on several occasions the terrace was full,each table 3/ 4 people so approx 37 people,when they all try to order it's a nightmare to get served.taxi service is poor at weekends.i recommended that a shuttle bus be available at a nominal fee.i have rebooked for next year.

The room was massive with a spacious balcony with garden/ocean view. Large windows with a lot of light coming in. Housekeeping everyday. The staff really friendly and helpful. Good selection of food for breakfast and dinner. Plenty of parking space and heated pool.

Excellent facilities at the hotel. The rooms are well equipped and the beds are very comfortable. Any requests were quickly responded to. Excellent range of food at breakfast and lovely dinner at one of the hotel restaurants. Easy walking access to other bars and restaurants along the sea front. Lots of pools to choose from one of which was heated. No problem getting sun loungers even though the hotel was very busy. Robes, slippers and a good hairdryer were welcome additions in the room.

Check in was a bit slow due to trying to up sell to an all inclusive package. When we returned to collect keys there was a long line. Luckily one of the staff from customer relations helped out and got our key cards. Lifts need attention. Only one seemed to work. Either that or they were very slow.

All the pools, the various snack bars, not far from the airport, the helpful staff, amazing food, good entertainment for children and adults.

I thought the all inclusive upgrade was a little expensive. Also, we were there for 5 nights but got only 1 room clean. I understand the policy of not automatically replacing towels but at all inclusive at least one would expect the beds to be made, cups cleaned, coffees refreshed.

We had a wonderful time at Rubicon Palace resort. There are a lot of pool areas (even for the kids), bars and coffee shops. The food choice was great at the main restaurant Janubio, but be sure to dine in the less desirable time frames, as it easily gets crowded and sometimes it can take time for the waiters to clean the tables and get you your drinks. The espresso at Mike's coffee shop was superb, and the kids were were happy with milkshakes. There is a wide range of drinks and food (+snacks) at the bar on the main pool. Be sure to reserve the theme restaurants (Steakhouse, Dolce Vita and Sakura) couple of days in advance, as there is a lot of demand, especially for the Dolce Vita restaurant which was superb - be sure to try the Porchetta! The staff was polite and proffesional and the rooms were clean. If you're from the Balkans region, be sure to ask for Ugo :)

Some parts of resort do look a bit tired and are in need of renovation (which is why this is more of a 4 star than a 5 star resort), especially the basketball court and mini golf playground. Although our expectations regarding the food choice and quality was met, there could be a wider variety of meals at lunch and dinner in the Janubio restaurant. Watch out for the signature burgers at the Steakhouse, as the pattys have a lot of herbs in them (touch of local couisine I guess like thyme or sage), which is why there were lot of returns on the evening that we went. The rib eye steak however was cooked to perfection. The WiFi signal is ok, but it is quite slow.

We loved everything about this holiday .

My two kids loved the kids pool area. It was the only fresh water pool. The rest were salt water and it irritated our eyes. So we couldn’t use them. The food was good could have done with a little more variety

One of the receptionists was very rude when I was asking for towels. Our sink was leaking in the bathroom. I had to report it three times. And same receptionist was rude when I reported it. Air conditioning wasn’t working. I feel let down by the lack of interest in helping their guests.

The hotel is truly large, clean and cozy. We are grateful for the room upgrade. The view from our room was beautiful. The food is quite good, and there is a wide variety at the buffet restaurant.

I really don’t understand the daily calls from customer relations to the room phone, my mobile, and even emails with the same question: if everything is fine for us. I’ve never seen such persistence and excessive attention. Even after I specifically asked them not to call and assured them that I would come or call myself if I needed anything, the emails and calls still didn’t stop. It’s not worth going to the à la carte restaurants. The food is of very minimal quality.

The complex was huge, but out of season coped well with providing a sense of "busy" without being overwhelmed. The location was great and our sea view room gave us a delightful place to have a coffee before heading to breakfast, looking out towards Fuerteventura. Our group enjoyed the food in the main canteen, and although noisy at times, was a peasant place to eat. Head on through to the back, though! The Piano bar was our go to - it was always pretty full, so we had to tweak our routine for a table, but always got one. Staff were great - prompt service. Room service was ace - always spotless on our return. The hotel also had a volcano next door, that was an easy 5k walk, including a lap of the caldera. It provided stunning views - pack some trainers.

Our room was upgraded to a "Privilege" room, which was great. However it backed onto the service entrance with lots of vehicles coming and going - they had to reverse on the service ramp which led to a lot of beeping, which did wake us up before 7.00am on some days. "It's like leaving the freezer door open," said my missus! Not sure they can do anything about it, and whilst annoying at times, not a deal breaker.