The location is superb close to the main market and lots of restaurants and bars. It is also very close to the bus stop for the airport bus. The room, on the second floor, was very bright, lovely and spacious with a great view over the garden. The bed was super comfortable. The bathroom facilities were great with a good powerful shower. Check-in arrangements were clear and the person at reception was very accommodating and helpful. It was very useful to have a lift to access the upper floors. Although the room was near a busy road and bars, it was quiet and we did not find it difficult to sleep.

It might be helpful to have a small fridge in the room, especially for the hotter months of the summer.

I loved the boutique feel and garden. It was quiet, comfortable and stylish.

That we had to go out of our way for the keys. The receptionist made no accretion for our weary legs after the Camino and forgot to tell us about an elevator that would have taken us up a hill and stairway. This is especially important for handicap and elderly guests to know. She also stuck to a very struck checkin time without offering us any water or comfort in the restaurant. We were forced to walk again in the heat in search of something to drink and eat. Not the arrival one hopes for after walking the Camino.

Location was great, just below the Mercato! Great place to eat and drink. Town is so close and with so many bar options to chose from, it was difficult to choose at times. Bed was good. Coffee machine on 1st floor landing was handy. Small view of garden - a huge tree was right outside our window. Great to have room serviced each day if required as well. Lovely staff. So helpful. Maybe offer earplugs for the warmer nights 😊

Realising that Spaniards party well into the small hours of the night was not on my radar, so not having aircon meant having the windows open for some airflow & not sleeping due to the café 2 doors down serving customers well into the wee hours of the morning on their huge outdoor terraced area. Luckily I realised the column fan in the room blew air - not hot air - so night 2, meant windows closed; fan on; noise blocked. Apart from having to reset the fan every 2 hours it worked ok. Be good to know before you book that you need to go to another hotel (up the stairs towards the markets and then to the closest hotel) to check in & retrieve the keycard for your room.

Wonderful staff. Great location. Very clean and quiet. There was a fan so the room was not too hot. Excellent value. Highly recommended.

More clear information about how to get the key code and wifi information would be appreciated. It felt a bit like a treasure hunt to get that. They sent a video to show me how to find the key but the video would not load so I just had to walk around and try to find it.

Central in Santiago, clean and comfortable

The booking in process was a bit elongated, you had to go somewhere to book in and then walk to the hotel to get in. It wasn’t smooth and needs looking at, the last thing you need after walking all day is to be sat outside somewhere waiting

Location just by the market! Spacious room in lovely building Very nice receptionist (in Altavista Hotel) and cleaning staff The hotel accepted my leaving early & refunded - thank you!

Had I known that there is a daily party till 2 am a few buildings along, I would not have booked the place. Also, the entire Hotel seems to have seen better days and there is a lack of attention to details, i.e. coffee in the room with no coffee machine. It's on the 1st floor corridor; the soap container contains body milk etc. The garden could be a gem... But is not

The staff were very helpful and friendly. From before we got there, the information about the buses and getting there was very helpful. The rooms are very well decorated and spotlessly clean. Lovely view from the second floor rear room. One night we had very heavy rain and whilst we were out having dinner there was a leak in the ceiling. The staff dealt with it really well and let themselves in and cleaned up before we got back. They gave us breakfast the following morning, which was kind but unnecessary.

It's a real shame but I have to mention the noise. This is the only reason it's been given an 8 instead of a 10 as it did affect our sleep. There is a bar two doors down that has a large covered area out the back that seats 300 people and is open until 4am every night. The first night was still fiesta so we ignored it, but the noise was every night. Quite loud with cheering, singing, shouting etc which did affect my sleep. One night there was loud live music until gone 3am. We booked a room facing the rear because we read reviews that said the front was noisy because of the road. I don't think the road is busy late at night I think the rear facing rooms, which are more expensive, would be louder. If it's hot you can't close the windows because there's no AC. There is a fan.

Perfect location directly opposite the market and old town with the great restaurants and bars Garden was an added bonus at the back of the property and loved the balcony overlooking the garden

The only thing , but it wouldn’t put us off from staying again , is there is a bar a couple of doors down thats pretty loud until 3am

Central hotel within a short walk to the Cathedral and close to lots of bars and restaurants.

Picking up the keys at a separate property was fine but there often wasn't a staff member in our building when we had a question or query. Also when I booked I was under the impression our room looked out into the garden space because of the photos accompanying the room details but when we arrived it looked out onto the main road which was quite noisy especially at night when people were leaving the bar a few doors down.

The staff are marvelous. The gut who checked me in very very helpful and the maid service was impeccable. My room, on the street was comfortable and pretty quiet. I think the “garden” rooms” which. I saw in the morning may be worth the extra money. But the location across the street from the mercado is terrific and the room was large with a great bathroom.