Location and size of apartment

Shower going from cold to boiling hot a lot of the time ( having to move in and out, not good for a child). No washing up facilities provided. No breakfast bowls.

Friendly staff. Great location. Nice rooms

Could do with more sunbeds at pool area.

I loved the location, round the corner from the strip, everything is on your doorstep. Very handy supermarket through glass door by pool. Heated pool was great too.

Last day there was a very noisy couple through the wall! Not the hotels fault. But it did let the stay down for us slightly

We had a great trip Christy cleaned our apt a lovely helpful lady.Pool fab all areas spotless.

Our flight was changed to later afew months before our holiday I emailed for an extra nt or afew extra hours in the apt we were willing to pay.I emailed afew times to no avail we had to wait until 8.30am on our departure day to get a final answer which was NO I couldn't understand the head of housekeeping didn't know this before then. The lady in reception was lovely we got an apt to shower n change before we left for the airport but we were floating for 5 hours. We've stayed twice don't know if there will be a third time.

the location the cost cleanliness

people were putting towels on sun beds before 7am and leaving them there all day no one could use the sun beds and no one was stopping people from putting towels down. there needs to be a rule in place it isn’t fair. this was the worst place I’ve stayed for this people were very selfish a lot of us didn’t get to go to the pool once because there were beds covered in towels but hardly any people

The location was amazing. I have stayed in various hotels and apartments in Puerto del Carmen. This was by far the best location with plenty of restaurants, bars close by. The apartment was very clean and comfortable. Access to hyperdino via steps next to the pool which was very convenient.

Sunlounger situation was similar to other places I have stayed where towels are put out really early in the morning or in some cases late in the evening. I don't mind that too much if there are plenty of beds however there were days where there seemed to be a shortage and what was most annoying was that sometimes people would leave beds unattended for hrs at a time maybe whilst shopping etc. I know this is hard to manage so I don't blame the employees for this.

Stayed in a 2 bedroom apartment, very spacious and close to the pool. Location is excellent, not on a hill and the main street is just outside.

There is a busy road at the back of the apartment we were staying in with restaurants/bar, there were early morning deliveries of kegs etc daily that were extremely loud from approx 6:30am making sleeping through this difficult as they were so loud even with the windows closed.

All of the staff were so kid friendly. The duvets and beds were comfy. Rooms were big. Lots of space. We could see the pool from our balcony. The air con worked. The kitchen was perfect and spotless. The pools were cleaned everyday and hoovered. And the whole place was manicured. Oh and the access to supermarket through the pool.

The bathroom was a little worn and the shower needed the grout cleaned or could do with an update. That's all. Oh and would have liked extra pillows but I didn't request them to be fair and they probably would have obliged.

As always Viktor, Jose at the front office are to be commented on their customer service, so professional, welcoming & helpful with a smile. nothing is difficult to solve. Juan & Maria at the pool bar are super employees too. These staff should be recognised. APTS, clean and poolside is the best. Thanks again for another great stay.

aware a refurbishment was recently done but they could do with investing in new kitchen utensils, plates and glasses.what is supplied is dated or near broken. tile are around pool is dangerously slippery.

Spacious Apartment very clean and Serviced every 2 days . Location was excellent you are around the corner from the main strip and in the middle of everything plenty bars and restaurants and is close to the beach too .The pool bar outside the Complex served lovely snacks for lunch great quality and reasonably priced . The pool was heated and plenty of Sunbeds The Staff were very helpful especially Victor on Reception .