Our Dreamer double room was located behind the main part of the hotel and was quiet and comfortable, with a good bathroom. Reception staff and housekeeping were very good. The gift of chocolates each evening was a nice treat. There was a good selection of food for breakfast. The hotel is ideally situated for exploring Valencia. The Dutch barman was excellent.

We had breakfast each morning and whilst the staff were very pleasant and willing, they often forgot things. The system of ordering and receiving hot drinks needs improvement as it's very haphazard. On two mornings there was no orange juice - in Valencia!! We often had to ask for things to be restocked. We ate dinner once in the restaurant. Again the staff were pleasant but brought the wrong starter (which we accepted to avoid waste) and we're not as competent as I would expect from this restaurant's reputation. Our room was in the terrace area behind the main building and you had to go outside to reach it. There wasn't much natural light.

The room

As my husband is a person who is blind and had a guide dog with him! We wanted to fine in the restaurant and was refused by 2 staff. When they were quoted the law! The manager if the restaurant reluctantly put us in and area separated from everyone else and noisy area where the dishes was being taken back in after use! We were given a serviette after our meal it did’t come out very well as it was cold! We were very hurt and disgusted with this treatment! Everyone is entitled to be treated with respect! The European Law states that a guide dog is allowed in all places! This ruined our trip and we then went elsewhere to eat after this except for one evening when we needed something to eat! We stayed in the bar! We can put in a complaint and have this investigated!

Wonderful hotel – great location about a 15/20 minute stroll to the main square but restaurants, bars and shops en route. Lovely welcoming staff, special mention to Tim who looked after us at breakfast each morning and served a very good Agua de Valencia in the bar! Nice outdoor area as well at the back of the hotel for food and drinks. Very quiet hotel. Rooms are excellent, comfortable beds, great bathroom and shower. Lovely surprise from the hotel to get a bottle of Cava and a fruit platter in the room to celebrate a special birthday. Fantastic stay at the hotel, loved Valencia and will definitely return and the Hospes Palau De Mar will be first choice!

Nothing!

The building itself was majestic, a grand estate with a lot of history; and yet it felt modern, elevated, and comfortable.

I have no complaints.

The structure really beautiful. The excellent breakfast and the restaurant good and not excessively expensive. The separate bathroom with bidet The staff, both in the restaurant and at the reception, friendly and helpful. The courtesy umbrella Free mineral water every day

The lighting of the room. The lights on the sides of the bed were not independent The room and bathroom amenities, few for a 5-star hotel( ex, no shower cap, no sewing thread, no polish shoes) The room a little small The bathroom without windows and a little bit claustrophobic

BEAUTIFUL building in a great location. Small spa area (small whirlpool, Turkish bath, sauna) can be reserved for 1h/ day. Small fitness area exists (we have not tried). Staff was very friendly. Massages and treatments can be booked as well. The courtyard looks very nice to sit in during the spring and summer (we stayed in winter and did not use it). Several typical local bars close by.

A very good 4* hotel. For a 5* hotel (as listed on booking) it is ok.

Knowing that I was celebrating my 40s, they went above and beyond by upgrading my room and surprising me with champagne, wine, and a birthday cake. I couldn't have asked for more. The comfort level of the mattress was outstanding; it was so cozy that getting out of bed became a delightful challenge! The location couldn't have been better, offering everything one could wish for. The staff were exceptionally polite, adding to the overall positive experience. The sauna and spa facilities were fantastic, providing a perfect way to unwind. The room itself was not only spacious but also impeccably clean, creating a welcoming atmosphere. The breakfast spread was delightful, with everything one could need readily available. All in all, it was a memorable and enjoyable experience that exceeded my expectations. Looking forward for my 50s :-D

Honestly I can't complain everything was perfect

Location was excellent, closed to the center, parc, market, mal, etc. The Breeakfast was with local products like tomato, cheese, jamon and choriso. the hotel and the room were very causy and nice.

The noisy neibers from the next room. The the rest of the accomodations i have no complains, all was so good. We were fasinated of the building of the hotel, very nice preserved.

Fabulous hotel. Very convenient for access to all the main sights. Lovely decor. Great room, comfortable bed, really good shower. Drinking water and chocolates provided every day! The hotel is air conditioned and not controlled by a room key, so comfortable at all times. The hotel bar provides a wide range of drinks and the restaurant and room service menu are excellent. The hotel is well staffed and the staff are so helpful and pleasant. I cannot recommend this hotel highly enough.

My only disappointment was the outside patio area it lacked atmosphere and subsequently was not used by people, this was a shame given the climate. The pool is an inside pool which given the hot weather was not enticing.

Staff was very helpful with anything we needed.

I lost the plane and missed the first night of the booking. While it was already paid for I called and asked if I could get a refund since I found myself in a exceptional situation by losing the plane. They said the couldn’t and while this was fair I would have expected a bit more customer orientation for a 5 star hotel.