Very friendly staff, spacious rooms and comfortable beds. Also very beautiful chandelier and design when you enter with very friendly staff.

Rooms a bit outdated and not well preserved. They do not provide a lot of amenities in the room like hand soap (they gave you a bottle of body wash instead which is unacceptable for a 5 star hotel), comb or cotton buds. Breakfast was decent but they could offer more options. WiFi was very slow and occasionally wasn’t working in our room which made it very difficult to work.

gym + steam/sauna

no wifi - did not expect this at a 5-star hotel and the soap in our room was not filled + soap in bathroom in the gym

Quite and peaceful room. Great spa and pool. Only 2 minutes walk to Turia river/park and 10 mins walk from old centre. Staff friendly and very helpful.

Nothing at all

The hotel’s presentation was exactly as seen in the photos online! Good dinner! Good New Year’s Eve festive dinner.

The swimming pool closes at 9 pm while the finesse room is open 24/7. There is no coffee machine in the room ( is it acceptable nowadays in a 5 stars hotel ? ) the coffee supplies we received were instant coffee ( not a good start for the day). We opted for no breakfast plan, as we wanted to taste Valencia’s rich cuisine tradition and eating three melas in restaurants would have been too much for one's health and one can't eat less when in front of excellent culinary options :)

Great property - well appointed and friendly and helpful staff

Nothing not to like

Room was very comfortable and quiet. Location was excellent - only a short walk to the city centre, close to Metro and local bus services and minutes from the very cleverly designed and attractive Turia gardens with its walkways, cycling paths and sporting facilities. The swimming pool and well equipped gym was a real bonus.

The only downside on two mornings was a loud and large tour group at breakfast. I will resist naming the country of origin but the clue is in ‘loud’.

Room itself, restaurant/bar, central garden area and amazing pool/spa

Booked a room with a balcony. The balcony was a very dismal space and overlooked by a block of flats! A huge disappointment considering the extra money charged for this ‘privilege’! Also, the hotel’s location is great if you’re fully mobile and able to walk into the centre but if you have problems with walking it could be a problem. However, the buses are very good and the hotel is near a bus stop and metro station.

The assigned room was spacious and comfortable; well kitted with the requirements. I did use the spa on one occasion, enjoyed the experience. LIVE entertainment at the outdoor bar area created a good atmosphere for drinks or dinner. Food was delicious.

Breakfast costs €28 per person which is fine. However, if you would like an omelette, poached eggs or even fried eggs, you will be charged additional costs! As a person who enjoys an omelette, toast and coffee for breakfast; €28 for toast and coffee is exorbitant.

My son lost his Nintendo game somewhere on our trip back I wrote to the hotel - just to confirm that it was not forgotten in the room. Wrote several times, called on the phone - they answered on the phone that have my e-mails and that are checking and will send me answer / call me. Never did it🤷‍♀️ Not normal for a 5 star hotel not to be able to confirm if you have forgotten anything in your room….or not.

Beautiful inside and the central courtyard stunning. Very good facilities and staff all very friendly. Customer service excellent. Loved we could park and access the old town very easily.

Very happy. Only improvement feel would be with fixtures and footings in the rooms. No mirror over desk for applying make up and doing hair. Expected a smart TV, great to have if you have kids. Also better plugs for charging devices. Wasn’t any dislikes just a few touches that I feel would improve the stay.