The staff were very friendly and accommodating. We were there to celebrate my 60th birthday and retirement. From welcoming to the room decorations to the celebration in the restaurants the staff were very thoughtful. Everything was amazing! The concierge and the front desk staff were super helpful in helping us with our daily arrangements. One of the concierge, Matteus and a front desk staff, Nassim went out the way to arrange a special cake and a thoughtful gift for me. The stay was very memorable.

Beautiful hotel with lovely views. So central. The staff was exceptional! From the outside door, to reception to each and every restaurant, just excellent! On my list to return!

The food was wonderful. The bar made excellent drinks.. our only disappointment was the selections. Perhaps a more casual spot would help. Would have dined at lunches had there been such. However, whatever we did order was just perfect!

The ritz hotel is so beautiful. I loved it’s aesthetics, the room and view were amazing, the hotel’s staff were very kind, and i especially loved the piano and the classical music being played at the background. The spa was also amazing. Outstanding experience, a true luxurious hotel.

Every thing amazing ..friendly staff great location..best service ever ..nice room decoration ..tasty brakefast …really I have wonderful birthday celebration …strong recommended

Nothing

The breakfast was brilliant! The cheese omelet is to die for! Exceptional service ofcourse! The location was brilliant, near the lake, near all the bars and restaurants! I Loved the service, the staff were so professional, sweet and friendly ! Really Kudos to them! They made sure we had everything we needed and more !

We loved Eveything

Alexis from the reception is EXCEPTIONAL! He went on extra miles to make my friend’s stay comfortable despite of being unable to speak foreign language. Alexis made sure our extra requests like massage (as the hotel does not have in-house spa) and courier pickup as smooth as possible. Wonderful guy!

They do very good service and look after me , i was sick and bring for me a doctor many thanks , also they make for me upgrade

Room service some times bring the food order not correct i think maybe problem with English language

We liked everything, the location, the cleanliness, the room size and finally the staff who are the real gems of the hotel, welcoming and helpful, a special thanks to Mr Alexis for his help, if i stay again at the property it would be thanks to him.

Nothing really bothered me, but the hotel needs a little touch of renovation for the corridors and the showers which are a bit outdated

Very comfy beds, large room and sparkling clean. the staff were very welcoming and allowed us early check in. athe hotel is beautiful and in a perfect location.

Everything was great

Location was fantastic. Hotel oozed old world charm and luxury. Staff were very attentive to our needs. The view from our room (lake-facing) was just amazing. Concierge was knowledgeable. The experience was a great start to our Swiss holiday.

Controlling the temperature in the room was a bit of a struggle.