The service was incredible. From check-in we were welcomed and given the option to have our rooms together, which was hugely helpful for our group. I'm pretty sure this would have been an upcharge, but it was offered to us for free. While we were working on getting checked in, another staff member brought out orange juice to our kids and gave them free books, coloring/art supplies. Our room was authentic and the view was wonderful. I could see the Jet d'eau over the top of the building in front! The breakfast was provided as a room service, included in the price of the stay. It was such a generous and lovely spread of coffee, bread, preserves, honey, cheese, cereal, orange juice, fruit, nutella and yogurt. I would very gladly stay here again and again.

My room was not fancy, but clean and comfortable. Plenty of space for me as a solo traveler. I appreciated the powerful fan on the warm evening. I received exceptional service from the young woman at the reception desk. I talked with her about arranging for late arrival and she followed through with good instructions. However, I thought I had not received them, so she re-sent the information and made sure I was clear on the process. It went very smoothly. She also made sure I had the free ticket for the train to the airport. It saved me a little money and the stress of figuring out the ticket machine at the station. I chose the hotel for its proximity to the bus “station” which worked out very well. Nice breakfast delivered to my room at the time I requested.,

Room was actually a small apartment including kitchen with a table which was good. Breakfast was light and basic but brought direct to room on time. We turned up a few hours early on arrival to store bags before check-in but room was available so we got straight in. We were able to leave bags in hotel after check out. Plenty of towels and bed was comfy.

Be aware that there is no air-con, although fans were provided. It was a hot night when we were there, windows can open but you can hear traffic noise. It wasn't advertised so we weren't disappointed but if you need air-con book somewhere else.

The hotel has an excellent location, very close to the lake and a short walk to the train station. The room was small but suited my needs very well. I was able to use the desk to work. The hotel manager who checked me in was exceptionally kind and helpful, something which I appreciate very much I love that i was sent a free transport voucher before I arrived so i didnt have to worry about purchasing tickets. This made getting around locally very simple Breakfast was included and was delivered to my room which was a really nice surprise! I was on a very tight schedule and it saved me a lot of time

The room was facing a side road that turned out to be quite noisy. However the double glazing was very effective, although the hot weather made this rather uncomfortable. The bed was a bit unstable, and it felt like there was a small ridge in the mattress.

Great location, easy walk to train station and boat excursions, bus and tram stops also very close by. The room was a decent size, plenty of space to open a suitcase, comfortable bed, petit but manageable bathroom. Great breakfast delivered to the room, best of my month long trip. Very friendly staff who looked after my bag until I could check in and loaned me an adaptor. I wasn't disturbed by noise from outside or other rooms so I slept well over the four nights. The room was warm but there was a fan, it wasn't uncomfortably hot.

The room was basic but adequately furnished. We appreciated the bedside tables & lamps. The breakfast was 'excellent' & very comprehensive - there was everything you could want & it was a nice surprise to have an egg added to the B & B style of breakfast. The staff were very approachable & helpful & the location was terrific & close to alot of things.

I thought there was a balcony at this venue but I was mistaken & the view from our room was not very good. The room had a cold atmosphere with wooden floorboards, but overall, we had a good experience.

Hotel Tor is located in a perfect position right near the bus and train station so we arrived and walked everywhere. It is also one block from Lake Geneva which was where we spent a lot of our time. The staff were all really friendly and helpful and gave us great tips on what to do in Geneva. The room was a good size for 2 people and the breakfast each morning was a good size to get us going for the day and was delivered to our room by a really lovely staff member. We would definitely stay at Hotel Tor on our next visit to Geneva.

The location was exceptional and the staff was extremely friendly & helpful. Most spoke English. The continental breakfast was brought to the room each morning at a designated time chosen by the guest. No air conditioning, but a portable fan was provided (upon request). Reception is on the third floor by elevator. It was about 4 downhill blocks from the train station (but a bit uphill going back).

No one around after about 9PM. Electricity went out the first night and was not turned back on until the following morning

The breakfast in the room was a wonderful service. The continental assortment was excellent. The staff at the reception desk were extremely helpful, friendly, and professional. The hotel was very conveniently located within a few minutes of walking distance of the train station, the lake, and very high end shopping. In addition, the hotel is located in a very posh area of the City!

More comfortable pillows!

The location is very strategic, nearby there are many restaurants and attractions in a walking distance. The staffs there are very friendly, even though they are not really know how to speak English but still trying their best to assist, really appreciate that. And they allow for early check-in as well if the room is available. There's breakfast included but they'll bring to your room, just tell them the time you wish to have it.

The reception is at Level 3, you may always open the door, enter and press the lift to Level 3. Hotel should mention that upon received our booking. The hotel room is a bit old, but still acceptable for me.