Unbeatable location right next to the train station. I had only been able to get a room in the annexe rather than the main hotel- on checking in, was initially given a room with no view at all, but on requesting one, was kindly given a different room, thanks to their wonderful staff Jessica, which was in the annexe facing the main street and train lines- with a little balcony, perfect for people watching. In addition, one of the side windows also had a partial but beautiful view of Staubbach falls, albeit interrupted by construction work in a neighbouring building. I found all the staff very helpful- there was no kettle in the room originally to make tea or coffee, but when I asked for it, was promptly given one. Breakfast was served in the main hotel just across the street- it was very good with the usual cold cuts, cheeses, fresh fruit, juices, a variety of breads, as well as hot food in the form of scrambled eggs and bacon. We ate in the hotel pizzeria one night- excellent thin-crust pizza!

Nothing to complain about. The only thing I would mention is- take care when crossing from the annexe to the hotel- its hardly any distance, but there is no crossing place, cars come up the road at full speed- no fault of the hotel, though.

Great location & nice view from the balcony. We had dinner twice at the restaurant and enjoyed our meals, reasonably priced compared to others in the street (& given its Switzerland!). Breakfast was plentiful and nice provided you got there early. They didn’t seem to replenish the fresh fruit or the eggs and bacon which were cold two out of the three mornings we were there.

We found the mattress far too firm and uncomfortable. We used one of the single duvets as a mattress topper which made it bearable. The stairs to the rooms were brutal so pack light!

The staff was definately more than average helpful both at check in/out and at the restaurant. The hotel has a perfect location right next to the trainstation - just walk up the ramp and you are at the hotel. It is also a good starting point for exploring the village (Lauterbrunnen). Just walk south from the hotel (there aren't many sights on the northern side) and stay on the west side of the river if you want to see the main waterfall (Staubbachfall). Then when you turn back, you might find a good place to cross the river (at the camping for instance, or further south if your taking a longer hike) and walk on the east side of the river back to the hotel. Some real nice scenery. The hotel is also right next to the Bergbahn to Mürren, which is a quaint village higher up the mountain with beautiful sights of the nearby valley and the surrounding mountains.

Can't think of anything really. Some complained the trains were noisy since the hotel is so close to the train station. I slept in their annex on the other side of the road so it did not disturb me at all.

I loved the breakfast. I also loved how welcoming the staff was. The hot chocolate was so comforting paired with the view that faces the awesome part of the valley. the room we had was very clean and after a day of activities, it was all we needed. Using the key took some time figuring out, but it was also a novel experience to use a lock and key from several years in the past. We got our own little balcony that we used to cool our drinks that's ice cold and sit down to just look again at the awe inspiring view. Checkout was a breeze~ just leave the keys and all. Would recommend it 100%

The bed was on the stiffer side but because they provided a cushy comforter so it was all good. There are also no elevators but that was expected. I just don't think it would be easy for people carrying heavy luggages. Packing light is the best. maybe bring some earplugs cause it's a wooden structure where you can hear footsteps above you. but the noise was relatively good even without ear plugs or ear buds.

The room was clean and tidy, and perfect for what we needed it for! The location was perfect, right next to restaurants, shops, and transportation (but it was not noisy at all). The staff was very friendly and we really enjoyed talking with them. The associated restaurants was great as well. We spent both nights there, loved the food and the atmosphere/ambiance was so cute. Such a great value for the price, we would definitely stay here again.

There was no much that we didn't like. It was a simple room, and we knew that when booking. Our room was in another building a little further away, but still very convenient location

Location: literally right outside the Lautrrbrunnen train station and also the cable car. Close to town and walking distance to the waterfalls. Small Coop just below the hotel. Room: one of the more spacious room we had in Switzerland Breakfast: Wide variety and yummy selection of breakfast Personnel: Super friendly and helpful reception. She even helped us carry a heavy luggage up the stairs. Didn't catch her name, young lady with long dark wavy hair and a beautiful smile.

Kettle in the room would have been nice but the lady offered to us warm water in a thermos No elevator

Absolutely lovely traditional feel accommodation. We wanted somewhere that had swiss character & charm & that's what we got. Breakfast was great each day. Plenty of options. Very convenient location that's basically facing the train station, so it's very easy to catch all your trains to where you need to go.

Being from Australia, we're used to reverse cycle air conditioning, but we found where we stayed in Switzerland there's only heating - no cooling options. The cooling option is to open the windows/doors to let a breeze in. This is fine, however, due to the hotels location, we either had to choose to close the room up (to avoid early start consistent train station noise & traffic noise), but then be in a stuffy room ,or, have windows & doors open, but then hear all the train station/traffic noise from daybreak onwards. It would have been nice to be able to close windows & doors to minimise traffic noise, but still have a cooling option. My Husband is 6'3 & the length of the 2 single bed framed beds in there made it hard for him to have a comfortable sleep.

Breakfast was great. We had supper 3 times...the soup was incredible and after trying the Steinbock pizza on the recommendation of a local family...we concur- excellent pizza! Our rooms looked newly refurbished and we enjoyed looking at the mountains from our balcony. The hotel is located in the perfect location for transportation...train, bus and gondola! And the little bakery across the street was awesome! Coop is right there.

Location was amazing, must recommend this hotel to friends. Next to zipline that takes you to Murren top where view was exceptional and like heaven. Near to the local market and waterfall. Comfort bed, cleaning was good, very helpful staff. Very good breakfast, Good car parking locations, We surely will book again... :)

Room heater was not working as the weather changed suddenly and there was snowfall on Murren. No lift/elevator so it was difficult to take luggage to 2nd floor.

Excellent location right off the train platform. Very friendly and accommodating staff. The restaurant and included breakfast was an excellent addition. I was able to drop off my luggage and begin exploring before check-in. The restrooms (my measure of any location's quality) downstairs in the restaurant were impeccably clean.

While the room and bathroom were nice, there was just enough room for the bed and nothing else. Luckily I just had a small roller bag otherwise I am not sure where I could have walked around in the room. But this was a small issue in the grand scheme.