The standard was up to five stars, the quality of the food in the restaurant was outstanding.

The children were not allowed into the pool after 18:00. This was big disappointment for them and no information in advance when booked from booking.com

The view was lovely and our room was large, quite and comfortable. We could also choose from their selection of pillows.

We booked this Hotel for the "view" which was lovely, however the outside balcony had frosted glass around the balustrading which blocked the view. If you stood you could admire the view however sitting you only saw above the balustrading. You also needed a car to get into town or walk the 15 to 20 minute walk. There were supposed to be buses running but the two days we were there we didn't even see one bus. The train wasn't running up the mountain when we were there but we took the gondola which went almost to the same destination. There was also nothing running at Grindlewald First, therefore I'd suggest not to go there before end of May.

Amazing view, luxurious feeling, live music, super balcony, rewarding SPA and fun game area for kids

Toilet paper is so cheap that it breaks while using, shower pressure barely sufficient to wash

I like the technology particularly at Bathroom bidet, buffet was amazing special thanks to Mr Abduo from Egyptian who takes care of my breakfast throughout my stays.

The road is quite bit worried

Staff amazing ladies in reception so kind and helpful

Nothing

Solid property recently renovated, our room was spacious, comfortable, cosy and clean with a great view. Check-in and check-out was efficient. Complimentary soft drinks available in the minibar. Comfortable bedding and quiet rooms despite the main road car traffic passing by downstairs. Free parking available on premises.

We woke up late and couldn't have any F&B served in the restaurant between 11:00 and 12:00pm, at least a minimum of dishes should be made available 24/7. No Nespresso machine in the rooms but soluble coffee instead is a bit of a miss, too.

Location.. view from the terrace .. the family room is nicely distributed , the beds are comfy but the pillows are too soft

Some of the staff were great but some were rude and disrespectful .. one incident happened with one of the staff twice who I thought having a bad day so I disregard it the first time but it reoccurs again the next day ! Furniture is old and needs some upgrade especially in the breakfast room , lobby and in the rooms .. it’s well kept and clean but outdated and might need to be changed.. the kids playroom downstairs is neglected and need to be attended and maintained

Almost everything,specially the location of the hotel,near to train and bus station.From day one we felt welcome and all the staff were very helpful and I couldn't praise them high enough. A special thanks for Roxanne Otti who was very helpful and understanding to our needs. She did all she could to make our stay memorable. I will definitely recommend this hotel to friends and family who want to visit Grindelwald.

Nothing really

Everything is excellent about this hotel. Very warm & welcoming people work there. Viviane at reception was incredibly helpful and knowledgeable. Restaurant Belvedere serves really good food and staff is just fantastic, we especially were pampered by Mr. Cipriano Carta. Our child so much loved the resto, that we did not even look for alternative dining options. This hotel is very friendly for families with kids - everybody from the staff tries to inspire kids to be comfortable, eat well, have fun … The swimming pool is big and well managed , and the warm outdoor bubbly pool is super fun even in cold weather. The location is perfect to get to any ski area - both for kids and for adults - the public busses to all popular destinations are just few steps away from the hotel. Hotel is well decorated - aesthetic pleasure to wonder around it. Room was large with very comfortable beds.

Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service. the hotel has a beautiful view of the mountains . The attentive and courteous staff catered to my every need, ensuring that our stay was as comfortable as possible, we had a great experience and were well treated and our room had an incredible view. I’m very pleased to the hospitality.