We loved this hotel, everything is well decorated to Freddie's figure, the room was very nice with the balcony facing the most beautiful view of the lake with the mountains on the back, breath taking view when you wake up. Comfortable beds and nice hot shower! The hotel exceeded our expectations, starting with the reception team Maria and Nouf that were wonderfully helpful to get me all the information and effort to get a plan B due to heavy rain on our arrival. Cheers to Alexandra on the breakfast team, great meal!

Room temperature was too hot, even setting the AC to the minimum. There is an advantage of being almost inside of the train station - 100 meters (very useful if you travel a lot by train, you don't need to walk kilometres to your hotel), but it brings sometimes train sounds to the room, but it was acceptable.

The room was spacey and good. Breakfast was fine. Short walking to the city and the lake front.

Parking was complicated with the car lift, you should at least reserve some time for it, the help of personnel is needed and it is not good for bigger cars.

We enjoyed our stay in this unique and special hotel dedicated to Freddie Mercury. It was fun to see all the memorabilia in the lobby and hallways. Our room was clean and modern. We loved it being on the train platform and were not bothered by any noise, perhaps because it was the top floor and the door and windows faced another direction. We mostly skipped the room cleaning, but the staff was so nice and helpful when anything was requested. We also skipped the breakfast although it looked quite fine in the photos posted by others. We loved our little table and chairs to have breakfast in the room instead. We used the coffee machine and fridge and bought fruit, milk, butter, and fresh bread at the lovely bakery along with other Swiss treats. We did have to open the Swiss army knife recently purchased to slice and butter the bread... lol... but that also adds to the good memory of our time spent in Montreux!

As stated in other reviews, it was surprising there was no A/C, but it appears this is not that uncommon in this area. It was warm for us, even in May. Definitely something to keep in mind depending on the timing of the visit. Also as others noted, the lack of accessible electrical outlets could be inconvenient.

Location and staff all 10/10 … special shout for Maria who was so attentive and very helpful We had a balcony room meaning top floor with views over the lake and use of private terrace, fridge and coffee maker always a good indication of a well appointed room. Lift access and entrance to hotel at the end of station platform 1D so easy for transport options. If you are a Queen fan they have so many photos on the walls a trip down memory lane. Washing machines and dryers available in the lower floor Take coins for payment … complicated instructions

The room needed attention Toilet seat loose. The shower tray needed cleaning. Toilet rolls not replaced. Coffee supplies not topped up every day. Small safe .. no good for a laptop … situated at back of bottom cupboard so very hard to access. Our safe broken … had to use keys. Difficult to call Reception … first time in a hotel that we had to ring 8500 from the room phone.

The room was very large. The hotel is actually located on Platform 1 at the train station. Please ask for a room on the street side. The rooms with balconies are right over the train tracks. The staff was extremely helpful in trying to resolve any issues. Yes, I would stay there again as it is so close to the station - it is at the station -- and it was the least expensive hotel where we stayed in Switzerland so a great value.

There are very few outlets for a blow dryer and mobile phone charging. The staff gave me a power strip to use so that I could plug in my blow dryer and phone charger. There are no outlets in the large bathroom.

It's very comfortable, clean, and the view is amazing. Breakfast is also excellent with various kind of choices. I would defenetely recommend the Freddie Mercury hotel if our family or friends are visiting Montreux

Only staying one night. We wish we can stay longer for the next visit.

The location was ideal; staff very friendly and helpful; clean modern premises.

The laundry facilities were appalling! I could not get the washing machine to work properly - would not spin the clothes part-dry. I could not read the manuals (none in English) and though the receptionist tried, she was unable to help. Then, when I had rinsed and wrung out the clothes BY HAND, I could not get the dryer to dry properly. After nearly two hours on the highest setting, the clothes were still very damp. I wasted a lot of time and money on this exercise, with very poor results - most unsatisfactory!

The staff were so nice-a particular thank you to the receptionist who was so pleasant and kind. Our room wasn’t ready and we had to wait an extra 15 mins and she ensured we would have a free breakfast for the inconvenience. We had a late flight the next day and she let us check out one hour later free of charge-it’s the little things but it was much appreciated. The rooms were so clean and comfortable. The cleaning staff came by to check everything was ok and if we needed anything. Fabulous bathroom. We really enjoyed our stay especially after staying in below par accommodation up until then.

There were no proper thick curtains in the room, just a thin mesh one.

The location of the hotel is excellent for exploring Montreux. The staff were very friendly and helpful for the whole stay. The hotel decor is very well done, especially if you're a Freddie or Queen fan. The room was comfortable and had everything we needed for our stay. The veranda on the 5th floor gave us great views over the lake and Montreux and was a great place to have a morning coffee or late night drink before sleep. If we came back to Montreux we would definitely stay here again.

There was nothing that we didn't like at the hotel.

The hotel is very new feeling. It is clean and functional. There is lovely Freddie Mercury memorabilia and artwork throughout the hotel. The staff were very friendly and accommodating. Brilliant location and spectacular views of the mountains and lake.

It almost felt like residents were kept away from the main areas being encouraged to enter and leave the hotel by external routes, avoiding the communal areas and going only directly to and from rooms. There was no bar/social area (apart from the restaurant if you had booked a meal). The garden room (outdoor seating area) was locked. No plug socket near a mirror in the room. It was a lovely hotel but needed a few touches to make it feel more comfortable/less cold (cushions/throws perhaps).