Great location. Modern hotel. Nice decor. Breakfast at the restaurant was fantastic with a great selection The family room with bunk beds for our kids Great staff - happy to help us with a late checkout - stored our bags, let us use the pool, organised a taxi - special shout out to Ken at the front desk.

It was all good, my family was very happy here and I'd recommend the hotel to any family visiting Bangkok.

Location was good

I didn’t like the attitude of a gentleman at the reception when I asked for a late check out, although we had a long stay and it’s clear the place wasn’t that busy

Location. Lobby. Silence. Privacy.

No free toiletries available in the bathroom. Rush for checking out, maybe rude way by telephone. Long time checking in. For the low season price/night still high (and higher than the value).

Initially I was refunded check in because I didn't have my passport with me. I explained that I live here, have stayed in that hotel without my passport before. The Duty Manager suddenly got rude and aggressive with we, there was no need for that. A GSA stepped in and helped me out. I should have just walked the 100 feet to a different hotel. I have stayed with you before, but never again at that location

How unnecessarily rude the Duty Manager was. My Mother didn't get to talk to me like that, I don't know why your staff member thought that was okay. I will not be back to this hotel... Shame, really nice place too...

Not many hotels have family room. I’m glad that they have family room with reasonable pricing. The room is located near the top floor, so the noise from the nearby pubs cant be heard. The housekeeper is accomodating to our adhoc cleaning request before we left the room for outing. The staff is super helpful and friendly. Whenever we alight from the cab at night, the hotel staff would shine light into the car seats to endure nothing is left behind. My friend had accidentally triggered his old leg injury nearing to the checkout time. The hotel staff provides wheelchair and assist in pushing it to our hired vehicle.

The mattress is too soft and sunken due to wear and tear and it is very difficult to sleep with good posture. The hotel location is good but the nearby pubs ruin it with loud noise and rowdy crowds at night.

The pool area was clean, a good size and always had available beds. However very noisy given the location and construction/road noise. The bed was extremely comfortable and the room extremely quiet with good air con. The room size was also excellent.

Smack bang in one of the busiest areas of town so getting around by taxi can take a while if you are traveling further afield.

I really liked the room, the air conditioning, the comfortable bed, the deluxe breakfast and the very friendly and helpful staff. The hotel location is great for sightseeing and nights out. We only stayed two nights so we saw the best of the hotel.

Nothing bad to report. Our room faced away from the main road, so the local nighttime music and noise never reached us when we slept.

Buffet breakfast was amazing. So many options to choose from. Good gym/pool area Mall is 10 min walk away as is rail/metro - easy to use to get around tourist sights as otherwise hotel is quite far from Wats.

For an international hotel it would be beneficial to have access to English speaking TV channels The road gets very busy esp at night - we did t appreciate how many bars/ clubs are on this road. Maybe a little too far from tourist attractions for us as a family

I stay at this hotel regularly. It is in a great location, and it is easy to find what you want on foot. The hotel provides a free shuttle to Terminal 21 and Bumrumgrat Hospital, which is very useful. The best beds in Bangkok, I always sleep well in this hotel.

I always criticise the dining facility and it does not improve. The menu is poor, and breakfast is just tolerable. The outside area allows smoking to penetrate the inside area and spoil dinner/lunch/ breakfast. The staff are not as well trained as the rest of the hotel.

Friendly and professional staff with excellent customer service!

My only problem was with my hotel room door. One of the screws holding the deadbolt strike plate had fallen off and prevented me from being able to close the door, but a quick call to the front desk and within a few minutes, someone from maintenance came and fixed it. Other than that one small thing, everything was great!