The staff was very kind and helpful. We got all sorts of accessories to make the stay comfortable (ear cotton, tooth brush, sleepers, robes, daily, etc). They also agreed to keep our big laugage when we went on few days trip after checkout, which is beyond!

Water in the shower drains slow, breakfast is diverse but not super delicious.

V strategic location. Good breakfast and cosy environment.

Would have to say the bed was a bit soft for my taste, but maybe the Westerners like it.

Supernice. We got a great room on the 4th floor. Bed and linnen were supersoft and comfortable. A bit funny layout of the room with the bed on the floor (think Japanese style). To get in to the bathroom, you had to take a step over the corner of the bed. :-) Many windows with almost no obstructed view if the mountain and part of the old town. (our room facing south/west). Great quite AC. Good pressure and warm water in the shower (though they seemed to turn it off to a minimum during late hours/night). A nice pool (did not try it though) A small gym, which I would barely call a gym, but, there is one nonetheless. Massage on site (did not try) Friendly staff always smiling and greeting you upon arrival. Clean rooms and other areas Amazing and fresh breakfast with a wide range of goodies. Location great within the old town walls (looks like a square on a map, and hotel located north west corner). Within this square it feels a bit calmer and relaxing compared to outside the walls. Walking distance to restaurants, shops, temples and attractions and not least to a 7-Eleven (which is key to survival in Thailand).

Nothing to complain about We saw a gecko lizard in the room the first night, which freaked us out a bit. But we never saw it again.

The staff were extremely friendly and help full. The location was fantastic, just 2 minute walk to great cafes (the Fern Cafe was fantastic), massage locations (Calm massage), and a Japanese restaurant (Matsu Japanese). Even though it was very central, it was somewhat calm (see following note) and easy to walk.

The fact that they had an "open sky" bar at the front with music all day. My room was near the reception, where the music could be heard somewhat loud, and make taking a nap impossible.

The Lanna was truly our home away from home for 1 week. Located in the NW area of the Old City with easy access within or just a short walk to go outside. The room felt like home with probably the most comfortable king bed I have ever slept on. A nice sized room with a great bathroom. There is plenty of HOT water and my only issue was using the hot and cold water handles to get it just right. A big plus is a nice sized balcony with space for a table and 2 chairs, great for relaxing with a cup of coffee and I had to choose a balcony room when booking. Room includes 2 water per day along with coffee and tea with hotpot. Staff is incredible and helpful and helped arrange a laundry pickup and delivery. Not the cheapest option but the most convenient for sure. The bar/restaurant has great food at a reasonable price and a billiard table. Walking distance to many great restaurants and the most incredible croissant place you can imagine. If ever we come back to Chiang Mai Lanna is the only place I'd choose. Almost forgot the swimming pool is a blast, about 4' deep with cozy bean bag loungers and a swim up bar for your refreshments😋.

There was plenty of HOT water but it used both hot and cold water handles like you would find in Western countries and I always seemed to be doing a balancing of those to get the temp levels just right. No big deal as the hotel is really amazing, comfortable and fun.

The hotel’s architecture beautifully combines modern design with traditional touches, creating a truly lovely atmosphere. The staff were exceptionally kind and welcoming, making our stay even more enjoyable. Our room was incredibly spacious and comfortable. The swimming pool area was clean and looked recently updated, offering a relaxing environment. The hotel also provides a wide range of services at very fair prices, which added great value to our stay. I highly recommend this hotel to everyone — it’s a wonderful place to relax and enjoy quality service in a beautiful setting.

Nothing

Pros: Excellent Location: Just a 20-minute leisurely walk to the old town square, with several temples nearby. Beautiful Room: As depicted in the photos, the room was stunning and the bed was comfortable, though slightly low to the ground. Guests with knee or back issues should check the bed style in advance. Delicious Breakfast Buffet: A wide selection available from 7 AM to 10 AM. If you're starting your day early, the staff will provide a takeaway breakfast box. Helpful Staff: The hotel and the nearby café offered great local recommendations and were very accommodating. Great Room Facilities: Included a kettle, TV, room service, fridge, and minibar for added convenience. Pool Perks: Enjoy a complimentary drink by the pool upon arrival. Recommended Activities: Zabb-E-Lee's cooking class (pick-up provided) and Chai Lai Orchid for ethical elephant experiences and bamboo rafting! Night Market: Vibrant weekend markets with affordable prices in Old Town square, especially compared to the southern regions. To Eat: Try Coconut Shell and Kat's Kitchen for cheap and delicious meals. Overall, this hotel provides an excellent experience with minimal drawbacks. Highly recommended!

Cons: Minor Design Flaw: The layout of the low floor and bathroom area can be hazardous due to slippery floors, steps, and small corners, so caution is advised.

We stayed at the superior double room, room 1403 if I’m not wrong, the bed was very comfortable and the room had everything we needed. It had a nice sunny balcony & the room had a good size. The pool staff was great & very attentive.

Pool was very cold and the seats around it make it hard for people to walk around as there’s not much space in the area. There was a bit of dust over the bathroom mirror that could be cleaned & also the room ceiling had some mould/dampness. It is not near Tha Phae Gate, about 25min walk.

The staff and owner were lovely. They set out activities for folks to do related to the lantern festival and were very welcoming. Wonderful location, I could easily walk all over old town and only a 20 minute walk to the mall area. Several Wonderful places to eat or grab a treat with a 5-10 minute walk.

While I understand the reasoning, I am not a fan of the system where the electricity is off when you leave the room. It woukd at least be nice to have a minimum temperature available to leave your room at, so you don't have to sweat for 40-60 minutes before the room cools down, or to be able to leave your device to charge while you go out to the store.

Central location Helpful and friendly staff Beautifully presented bedroom and bathroom Room cleaned daily and fresh bottled water provided Super comfy bed Swimming pool Great value for money Would recommend this hotel to others

No Iron or ironing board in room. Had to go to reception to try and find one (managed to get iron but not ironing board) Hotel restaurant over priced. Far better value to wander down street and obtain a meal for a quarter of the price