The staff was so helpful. We needed a lot of help, heating up leftover food from our cooking class, switching rooms, getting a bed swapped. They helped so much, including bringing us a scale so that we can pack our luggage with the appropriate weights.

Lots of mosquitoes in the lobby. No elevator for my 85 year old Mom. We switched to a suite from a single room after the first night so that part of our group of six can stay together in one space, but the fourth bed was a futon and it just didn't work out because it caused back ache. We stayed for five nights.

Location was great felt like you were far away from the city but you weren’t old town was 5/ 10mins walk ..gardens were immaculate pool access room was great

Nothing not to dislike in my opinion

Location, gardens, pool, have “gym”

The time for the gym and pool . Open to late (10am) and close “early” 8pm

The staff and its hospitality makes the stay here extra special. I have been to various hotels in Chiangmai for the past 10 years and find them the best in terms of service, experienced night staff (no interns that don't know what to do aside from the usual procedural check-in) and above all else anticipation of needs. We traveled on a motorcycle tour and we like to have a hotel as a base when we do loops. So we have reservations every other day or two days, and just by knowing we are on a motorcycle tour, they have already arranged our check-in each time we come back, with our stored luggage already in our assigned rooms. They also arranged one of our party to stay in a ground floor more expensive suite for free, when they learned one of us had a fall and banged our knees, so we couldn't possibly climb the stairs to the 3rd floor. The hotel is a charming teak Lanna-style big house, so there were no elevators but the highest floor is the 3rd level.

Breakfast is typical of Chiangmai hotels, it would be great if there was some variation now and then. Bathrooms are excellent put had certain quirks. Sliding enclosure of the shower wouldn't stay shut and would always "bounce back" to open position, needs some adjustment. For the Deluxe Rooms, appreciate if the basin type sinks, had some extra wings, so we have a place to put our toiletries. We had to put them on top of the toilet tank beside it which is a bit rounded and not completely flat, and it can be unnerving if the times fall into the toilet, if one of us had to use it.

Nice clean room and very friendly and helpfull staff. Good location

Room basically have no windows! As the only natural light you get from glass sliding door to the coridor you have to choose between privacy or daylight - our room was facing the stairs, so there was always someone walking by. Glass sliding door to the bathroom are nice to let a little bit of light from the shower window, but also reduce privacy as the toilet is right behind and you can see siluet of person sitting on the toilet and sliding door has bit of a gap all around so you get the sound as well. Pool water was cold, so not as usable as I would like to.

The hotel was in a great location around a 5 minute walk from the edge of the old walled city. Our family room was comfortable with two sleeping areas and a balcony, bathroom with a good shower and a bath. It was at the end of the wing so it was private with no one walking past us (and the other rooms didn't get a balcony). The hotel is beautiful and has two small pools which are large and deep enough to swim and cool off in - we really appreciated this after a morning cycling around the old city and after our visit to the elephants. Having two pools meant they were never too crowded, sometimes we were the only ones there. The hotel had a beautiful garden area with pond too which meant that it didn't feel cramped in next to other buildings and it was green.

Nothing.

We booked a family, executive suite which was situated on the corner of the first floor. The room itself was spacious and had everything we could have wanted for our comfort. Well stocked (and reasonably priced) mini fridge, robes, slippers, toiletries etc. We had a delightful private balcony which was perfect for reading and relaxing on and that overlooked the gardens, pond and pool. The entire stay was utterly peaceful and serene. The standard of cleanliness was unparalleled. The whole family spent hours relaxing in the pool area, which was pristine and the water so soft it was a delight. The location was fantastic, tucked away behind the main high streets we enjoyed the convenience of being only a few minutes walk from the day/nightlife as well as the peace and tranquility of the retreat. We stayed for only three nights, but could easily have made it a 2 week retreat to explore, swim, read and recharge. If we are ever back in this location that would become the plan because the experience was just a delight. Ignore last 6 photos! Am unable to remove from review.. these are not of the Viang Thapae..

Breakfast wasn’t good. The selection was minimal so it wasn’t good value for money. However, this really wasn’t an issue as there were so many lovely places to eat all within a 3-5 minute walk. The pool cafe did do sandwiches and fries during the day which were very nice. I can imagine that the ground floor rooms could be quite dark as the internal courtyard is the main natural light source for the rooms.

The rooms were amazing! Beautiful traditional Thai furnishings and the hotel had a very zen atmosphere despite being in the centre of the city. We treated ourselves to one of the ground floor rooms by 1 of the pools and didn’t regret it. It was amazing being able to step into the pool from our room or sit by the poolside listening to the running water. We unfortunately had food poisoning for some of our time (from the night market) but our stay at the hotel made this the most comfortable it could have been. The bed was so comfy and huge and we had Netflix on the tv so made this bearable for us. The staff are really friendly and breakfast was also fab. Couldn’t recommend this hotel enough! It’s well worth the money we paid.

The pool is slightly on the chilly side but once you’re in it’s lovely, especially when the sun shines through.

Rooms were unique and nice. Loved the pool access room. Great location. Nice breakfast. Great staff

The gym was not really good. One machine broken and few weights but no bench and not air con

I was in the hotel in very difficult period of the time for Chiang Mai. It was just on the end of the biggest flood in the history of that town, very few tourist was there. Probably of this reason, the breakfast was served me to the table, no open buffet. Even so the breakfast was very rich and the girl who served it, was very nice and polite.

It is not I did not like that, but the sun is in only very limited time on the pool. On the other pool, there is no sunshine at all. Even so, I've burned myself enough.