it's the 6-7th time I've stayed at Seres hotel and so far I've had nothing to complain about, everything was a 10.. BUT this time a new receptionist or someone I've never met before asked us to pay before. upon arrival. ALTHOUGH ..... we had chosen to pay during the stay... and... UNPLEASANT SURPRISE... we received a single room with a small bed, not as we had booked a double room with a double bed and view to street... when we asked to change the room, he asked us for another 50 euros... which we did not give him. ) ..only the next day a known receptionist changed the room...as it was in the reservation

THE RECEPTIONIST WHO GAVE US A SINGLE ROOM WITH A NARROW BED ...AND NOT A DOUBLE WITH A DOUBLE BED....SEE THE BOOKING...THIS RECEPTIONIST'S BEHAVIOR MAKES SERES HOTEL A SHAME.....shame.... ..until now everything was 10...but this time ..this receptionist spoiled a good impression....and in the future I will think twice if I go to this hotel again

it was very clean staff was very friendly and always ready to help you with the necessary information! breakfast was great and it was fresh and extensive every day, Ali and Didem always very helpful during breakfast and very friendly! I recommend this hotel to everyone, the location is really perfect! the cleanliness, clean rooms, friendly staff, on our last day Ali baked delicious eggs especially for us, just as a gesture! Our last evening we had dinner in the roof bar with a great view and a delicious dinner! Also compliments to Huseyn, very friendly and professional! We will definitely go back and we will also stay in this hotel.

Everything was excelent, great location, good breakfast, good staff.

Double beds are very very small like they are for one person or they thought that only chinese people will visit them 🤣 Really they should do something about the beds.

Hotel and location: The hotel is small but very sweet. The staff is very helpfull and caring. The location is great, between Gulhane and Sirkeci tram stations, in 2-3 minutes of walking distance from both. Also in 5 five minutes of walking distance from Eminonu boat station. Also in 10-15 minutes of walking distance from the main places of interest (Sultan Ahmet, Hagia Sophia, and etc). The tram passes in every 5 minutes, there are lots of souvenir shops and small restaurants around, lots of noise during day time (that was not a problem for us), full silence is only after 2 a.m. There is a mosque almost in every street of Istanbul, so be ready gor morning azan around 4 a.m. in the morning. The exhange offices close to Sirkeci tram station in Hamidiye street had good exchange rates (like in Kapali Charshi and Laleli). Rooms: Rooms are small but very clean. The linen and towels are changed every day, new bathing sets every day, daily complimentary water bottle. I don’t have enough words to praise the cleanliness, it was perfect not just in rooms, but everywhere in the hotel area. Be aware of the small bath area, but you are getting used to it. Breakfast: During our stay there were some maintenance works in the area linking the terrace with the main hotel area, due to that the breakfast was served in the restaurant next to the hotel. It was good: variety of cheese, jams, honey, eggs - boiled and omelets, bakery, different boreks, variety of breads, hams, fruits, oatmeal and etc. You have to try their menemen - tradional turkish dish that includes eggs, tomatoes, green peppers, and spices such as ground black and red pepper, cooked in olive oil. I will never forget that taste. Also cleanliness of this area was in top. Restaurant in the roof: The restaurant in the roof was open after 4 p.m. and it had a different entrance from the side of the building (due to maintanence). The personal is caring, smiling, everything and everywhere is clean, the service is excellent.

Location was very good, within easy walking to shops, foods and sights. Breakfast was very good but different. Service and staff are very nice. Room is clean and comfortable.

Shower cubical is on the small side. If you are a large person you may struggle a bit.

It is an amazing hotel with very helpful staff. Men from the reception advised best hamam, ordered the taxi, and helped with luggage upon arrival of the taxi on the other street. There was an incredible view from the roof of the restaurant. Normally all tables are already booked in the evening, but the staff always helped to find me the place on the roof. I was alone and spent my birthday there, the waiter came back with a delicious piece of cake and candle in 5 minutes once he heard that it's my bhd. Very nice cleaning lady asked me every day whether i need the cleaning today. The location is also very good. You can get in 10 minutes to Hagia Sofia , bus and tramway station. I would highly recommend this hotel.

The hotel is located within walking distance from all the must-see attractions in Istanbul. The staff is extremely attentive and fast to respond to all the customer requests. Special shout-out to Mahmood in the hotel staff. He helped me abruptly in loading our bags, making sure we understand all the facilities in the room and get settled comfortably. He also helped us in the checkout process. When our taxi arrived, he swiftly carried all our 6 bags across the street and loaded it in the car. All the other staff members can speak basic English which was super helpful to get recommendations and set up airport taxi. Breakfast has both continental and Turkish dishes. There is a traditional cheese and yogurt platter every day with numerous dips. They have a hot food section which consists of mostly egg variety and some bread. Lentil soup is available everyday. Along with this there is a range of traditional breads, lokum and fresh fruit.

The bathing area in the standard room is very small. It is not possible to stand there and spread both my arms. The hot section in the breakfast was repetitive in my 4 night stay.

1. The gentlemen at reception in the morning were very friendly and helpful. It was my first time at Istanbul and they were able to clearly direct us to all the destinations we wanted to visit. They further made us feel welcomed and valued as guests. 2. The location was excellent and close to public transport and interesting historical sites. 3. The room was spacious enough for two people.

The bathroom extractor fan was not working so the bathroom got very stuffy and accumulated smells. There was no proper bedside lamp that one could use to read at night while the person I was with slept. Without disturbing them. The bedside lamps were to bright and brightened the whole room.

The breakfast was exceptional, featuring a wide variety of clean and delicious options. Ali provided outstanding service, treating us and other guests with great hospitality. Additionally, the staff, including Turgey, Mehmet, and Dedam, were friendly and helpful. We will return for the excellent breakfast, the warm and welcoming staff, the daily room cleaning, and the comfortable beds.

We liked everything, the location of the hotel was beyond expectations, we simply enjoyed walking for few minutes and reached all the restaurants, Eminonu, AYA Sofia and blu mosques, and the Basilica Cistern and Grand Bazar in 5 minutes. Unforgettable experience!!

The location is perfect for visiting the historic tourist attractions which are nearby. It’s very close to a tram station and a marmaray station which makes traveling to other parts of the city very easy. If you walk a bit further you can get to the Eminönü pier as another transport option. The rooms are kept very clean. They provide a large bottle of water for free every day so you can make tea if you feel like it. If your room is looking out to the street it might be a bit noisy during the day but it wasn’t much of an issue to me. The breakfast is great and they switch it up a bit every day. It’s served on the terrace on the top floor so you can enjoy your food while having a great view over the city. The staff is very helpful and polite. They upgraded my room when I arrived so that was very nice of them.

WiFi signal is very weak so you have to constantly reconnect