Great location, comfortable rooms. Nice breakfast.

Poor value for money. Water was not restocked, free minibar was just an empty fridge.

Location

No air-conditioning

Room size, fantastic location for exploring beautiful Hamburg, kind staff always ready to help.

Towels weren't changed when room "cleaned" even though they were put into the sink. Glasses also not washed. Mini bar totally empty and you have to go to the reception if you want to have someting in the room (in my opinion, not 5 star service at all). One morning there were some workers in the hotel who started with banging on the wall at 9am. That could be done later when people are out. We were trying to sleep and rest but it was impossible since that pounding on the wall of the workers lasted long.

Well located, efficient service, convenient car park.

Car park location was not available prior to checking in. Checking in was very protracted and not clear why there was a delay - on arrival at the room we found it was a twin room (not the double as booked) so had to take all our luggage back to reception in order to request the correct room. There was no guest service directory in print - although realising it was all TV based the menu was sometimes difficult to access. The sink was partially blocked -very slow run away. Two of the light bulbs were not working. Room service menu was very limited. Restaurant was not open on the Sunday and Monday.

The location of the hotel is excellent, only a short walk from the metro and it looks to be in a nice area. The architecture of the outside is impressive and continues inside, the whole hotel is very stylish and feels like you're spoiling yourself. The breakfast was excellent and in a very nice atmosphere. The room was a good size for three and would be large for two & had a really nice bathroom.

The hotel forget of that we were a family of three and we had to go back to the front desk a few times to get it sorted out. The front desk dealt with the matter directly in the end, to his credit. The third bed for out some was a bit of a disappointment given how well appointed the rest of the hotel was. This was the only downside and if that had gone more smoothly the hotel would get 10s across the board.

It was a spot on location for getting to and from the key parts of Hamburg. Train station across the road, literally. Central to all the Christmas markets and there was even one on the doorstep. The hotel was spotless, rooms were a good size. Nice and organised hotel. Bar was great, little pots of nuts provided without asking and the food was good too. The staff were great, friendly and helpful. Make sure you sign up for the M Rewards to access the tinternet as you get 10€ off a bar or restaurant bill on check out when you show the voucher in your emails. Couldn't fault a thing and will definitely stay again when travelling to Hamburg for business or leisure.

Not a thing.

The location, service, and room are absolutely good and stylish. It's top for business and leisure trips, excellent design and view, and has lots of modern vibes of the city. The stuff was very friendly and helpful.

The heating system is absolutely confusing in terms of normal logic. There is no indicator for the current room temperature and only the suggestion to increase "the current" unknown temperature for the option of +1, 2, and maximum of +3 Celicious. For my more than 20 years of traveling experience and especially for 5 star chains hotel, that's not acceptable. What if for certain medical conditions, the room temperature should be known ? What kind of secrecy is this? The reception stated also that the room has some current temperature, when we asked what is the way to increase it as it was freezing at some point.

Room was spacious and really comfortable, location was perfect!

The bathroom wall was filthy! Covered in dirty brown spots that could easily have been washed off. It was pretty nasty!!

The hotel is perfectly located. Right next to the city center, metro stop is just around the corner. The rooms are big and clean and bed is very comfortable. Breakfast is delicious with various types of food.

I feel we were unlucky with the specific weekend, because it was very busy, but hotel was very understaffed. When we tried to call a reception or cleaning service no one was picking up. There were no clean towels in the sauna, the sauna area was very messy which should not be the case in 5 stars hotel. Breakfast room was crowded and we had to wait in a queue to get the table. Although the service was top notch.

Hotel was centrally located within a very short walk to the S-Bahn and U-Bahn stations and in in a good area. Room was extremely comfortable with all the facilities you would expect. Breakfast was excellent - with a wide choice. A top quality hotel and I would certainly stay here again if next in Hamburg.

Accommodation was expensive but perhaps not surprising due to the European Football Championships (Euro 2024) being held in Germany - the main purpose of my visit. In spite of the cost I would certainly stay here again.