Like - Easy and early check in, comfortable bed, fast WiFi, super dark room at night, decent breakfast, decent walking distance to Oldfield Park train station, near to Brougham Hayes bus stop, Dislike - Sofa bed is not that comfortable for adult. Location is very far from Bath Spa train station, old TV, loud air conditioner, vegan sausages were not served (need to be asked every time), no vegan/vegetarian/halal bacon, door lock ran out of battery which made us trapped outside, friendly staff, the water here tastes funny compared to other places in UK, pancake machine was too slow and the sizes of pancakes were inconsistent. No fruits were served on the first day, and on the second day, apples and oranges were served, with one untouched banana, as it has too many black spots.

Staff were lovely.. very helpful and saw to things straight away..no being ignored or we will sort it out but never bother or do it 5 hours later. Food allergies catered for and staff sorted out the fancy coffee machine which ran out of milk as soon as they were told. Free breakfast was great.

Cashless hotel...Expensive digital parking machine on check in..£17.50 that's the guest price if you're staying up to 24 hours but £100 without a guest code!! We were late arriving and needed to check in and leave straight away and when you're tired and or have a disability..it was a hassle.. blue badge spaces available but same price..

The rooms were clean spacious comfortable and well maintained. The free breakfast was delicious and ideal to start a busy day for touring. The staff were very friendly and went out of their way to be extremely helpful. We had a birthday and cut a cake and while leaving we were not able to pack it. We just checked with the receptionist if they had a box. She checked and came back with multiple options and arranged a box for us. She even offered to put the cake in a fridge for us until we left. I especially liked that the location was precise for uber drop offs which ensured uber drivers dropped us off at the entrance of the reception and not just the entrance of the property.

Great customer service from booking throughout to leaving; from random enquiries to accommodating requests. Caleb, Kam and Sam were amazing and I have to give them a great deal of credit for making a very difficult and stressful visit into a pleasant and enjoyable one. They were considerate of my three year olds additional needs and are an absolute credit to your company. The facilities were accessible, very comfortable and considerate (I'd forgotten some items and they had them free of charge). I was surprised at how quiet the room was and how accessible it was to the city centre and public transport.

The hotel is good, clean, simple but modern. Walking distance from the center 20 minutes. Nearby there is Sainsbury's and a cafes. In the room there is a kettle, tea, coffee, sugar... was replenished during the day. Breakfast is included and even the list was sent in advance. Simple and good.

The hotel couldn't cope with the number of people before the New Year - the elevator didn't work on the second day, the omelette wasn't prepared for breakfast on the second day, the berries were half frozen. The hotel is located next to an old cemetery and in the morning we had a view from the window of a garbage container and graves.

Everything was lovely - all the staff we encountered from waitresses/hosts and receptionists were fabulous - so courteous and accommodating - we would like to especially name Tally Browne - she was exceptionally friendly, courteous, professional and helpful - she is an absolute credit to your organisation and you are very luck to have someone like her working for you - we will definitely be back and will also recommend your hotel to our friends. Marie Maguire

Couldn't fault a thing - Everything was great

The room was clean and tidy,with the bed being comfortable,the shower was very good also,a nice sized room aswell.

When we checked in I had trouble with my bank card for whatever reason,it kept declining which was unusual as I,ve been using it previously(and incidentally I used it later on at the bar with no problems)but my partner used hers at check in,but the guy we were dealing with was arrogant and gave a cheeky remark,about us coming down from Scotland,as if that had something to do with it!?Like it was only used up there?he didn't laugh or anything so it was,nt seen as being offered as a joke!I just laughed it off but we were both annoyed with it later thought uncalled for,and could've been more helpful The rest of the staff were really friendly and helpful which I may add.

The location was perfect with the Roman Baths, Thermae Spa and The Royal Crescent all just a short walk away. I felt welcomed as I arrived with my husband. We were given a discount voucher for parking which was registered in Reception. The room was clean and beautifully presented, lovely decor and we had an iron, ironing board and hair dryer. If you forgot toiletries a notice stated that the hotel would provide complimentary items. Usually we go for Premier Inn but we would choose Holiday Inn again.

The breakfast was not great and i'm easily pleased. The bacon was fatty and the sausages seemed cheap. No fried eggs or mushrooms. Other than that fine.

It was a very enjoyable stay. The staff was friendly and responsive. Our room was right next to the main lobby, but nonetheless it was really quiet. The room is spacious enough, everything is clean and comfortable. Breakfast selection isn’t wide, but there is enough to choose from to mix and match :) There’s also a microwave next to reception, as well as the bar right in the hotel, so you won’t go hungry in the evenings, either. Location is good, too - about a 10-15min walk to most of the city’s attractions.

Nothing, everything was great!

I have stayed at your chain over many years over the world. I’ve always enjoyed my stays. As a matter of fact, I’m booked to stay at the Melbourne Tullarmarine Hotel a few days after returning from Malta. I booked there because I have an early flight to Bali and that hotel is close proximity to the airport, so eliminates the stress of missing my flight.

Nothing to complain about at this stage. I’ve always been well more than satisfied with service from staff and the cleanliness of the hotel. Breakfast is delicious and the servery is always maintained.