Great location connected to T5. Rooms were clean

Room rate is on the higher end around Heathrow, but can't beat the location

I loved everything about this hotel. The staff provided an early check in at no extra charge. Room was ready at 11 AM and they extended our stay on day of checkout an extra hour at no extra cost. The room was extremely comfortable, clean and well equipped with everything we needed to include bathrobe and slippers. There are numerous lobbies, restaurants, and a bar. The entire hotel is very clean to include the bathrooms in the lobby. There is not one thing bad I can think of and will definitely stay at this hotel again when in London. This hotel far exceeded my expectations.

There was nothing I did not like about the hotel.

Nice clean hotel convenient to airport. It's at terminal 5 which is a surprising distance from the rest of the airport. It was about a 3 minute train ride to get to Terminal 3. We had good luck with the subway and there was no charge. Other members of our group used the special airport train in the early morning and ended up having to wait for about 15 minuites for train to leave the station. The hotel had a great dinner with a wide variety of options. Breakfast was expansive but also very expensive. Rooms were comfrotable and staff was great. There was also a very nice gym.

No bedside outlets! There was no way to charge my phone at my bedside. The only outlets were on the floor next to the bathroom or on the table across the room. Very inconvenient!!

I stayed here the night before flying home from LHR so that I would not have to worry about getting to the airport. There is a (long, 10+ minute) walkway connecting to Terminal 5. Arrive early enough and in theory you could take the Tube or Heathrow Express into London to see the sights.

You pay a high premium for the convenience. GBP30 for breakfast is a ripoff, go walk 10 min to Terminal 5 and you can get something at Pret a Manger or Cafe Nero (before security). The reception person did not tell anyone that they need their card for the lift/elevator to work, and to get electricity in the room (there is a slot near the room door where you insert your card).

The hotel was beautiful, it has a walkway direct to terminal 5 which was British airlines so that was perfect. My daughter had a wonderful facial at the spa, we would have used the pool but it was down. The cookies left in the room with tea were so delicious, beds were cozy. We were stuck in London for 4 extra days due to the airport closure, so I decided to pick one in the airport for the day we finally flew out, I wish I would have booked there sooner it was just what we needed after a long ordeal. The bath products were wonderful!!

Food in the tea way was decent but nothing to brag about, service was extremely slow but we weren't in a hurry. The lotion and body store never opened it was a Sunday so we were disappointed.

Room upgrade was great. I was tired as I arrived 9 pm on an international flight and I have very low vision. My vision problems were exacerbated by the dim lighting in the reception area and the lighting bouncing off the shiny reflective surfaces in the area. I was literally saved by a young man working in the lobby. He carried my bags, walked me to the room, got the lights on etc. and explained other things to me as well. He was generally concerned if I was doing ok and I was most grateful for his help.

I requested, in advance, extra lighting not a quiet room. There appears to have been some confusion around this. Hotel was difficult for me to find. Reception area is very badly lit.

We were able to upgrade to a club room, which was nice so we only used the club lounge for breakfast. The room was quiet for being at the airport and well appointed (Loved the bath products) Great location at the airport and it was easy to take the train to downtown London as well as take the transfer train to go to our terminal. The gentleman in the lounge serving breakfast was extremely polite and helpful.

The room was quite dark, the bathroom could have been cleaner, and a few things needed replacing.

My stay at Sofitel London Heathrow was a delightful experience. The location is incredibly convenient, directly connected to Terminal 5 via a covered walkway, making it perfect for travelers with early flights or layovers. The hotel room was luxurious, spotless, and well-appointed. The bed was extremely comfortable, ensuring a restful night's sleep. The room was equipped with all the modern amenities one could need, and the soundproof windows were a great touch, keeping the airport noise at bay.

One downside was the lack of power outlets by the bedside, which would have been convenient for charging devices overnight.

I booked at the last minute due to flight problems and airport closure at my destination due to snow. The booking process was smooth as was the check in. My room was clean and welcoming. The hotel is walking distance to T5 so perfect for my rearranged early flight the next day. I pre-booked a restaurant table which was just as well as people were being turned away. The food was served quickly and was of a good standard. The room was quiet and I slept well. I didn't have breakfast the next day due to an early flight. Check out is painless and I received the invoice on-line.

It's not cheap but for a last minute booking and the convenience, to be expected. I felt sorry for families with kids being turned away from the restaurant which wasn't full when I was there (but maybe the kitchen was stretched?).

Strategically located hotel in Terminal 5 of London Heathrow, convenient, with helpful staff and useful, practical facilities. We had to catch a flight the next morning on Terminal 4 of the airport and stayed at the Sofitel the night before and thought it was an excellent decision. The staff was accomodating, helpful and informative at all times. The rooms are comfortable, clean with well-equipped bathrooms that have a heated floor! This is a plus in cold temperatures.

Everything in this hotel is an advantage for travellers in transit. It is a great option to take a break and rest and continue one´s travel and hectic layovers.