Breakfast was super busy , noisy, it’s really wake you up but the stuff are nice and welcoming

The room must have a renovation the hotel room style around the world have been changed

Room was very comfortable and had everything you need for a few days break. Like that ironing facilities provided and the shower was really good.

Service at the bar. Tried to ask for a drink twice and was told to sit down and someone would serve us. Waite about 15 minutes then gave up and went back to the room. Only one lift working and there was lack of communication about this. We ended up walking down the fire escape after a 20 minute wait. If we had known sooner it would have saved us a lot of time.

Location was fabulous, Paddington train station, Bakerloo, circle lines super close

Couldnt get a hot tea or coffee at bfast in restaurant - even after asking for boiling water - just got more luke warm water

Everything was perfect and as expected, I only gave it a bit lower when it comes to location due to personal preferences NOT that the location itself is not convenient, its right on Edgeware road street.. I just happen to prefer to stay right on Oxford street. Other than that it went all as expected..

Only downside I can think of is that the elevators took somewhat long, and seemed abit old, apart from that.. everything was good.

for us its always been the location for many years that we have been staying here whenever we visit London. walking distance to Hyde park,Oxford street and all halal eateries with variety of choice. bus and underground stations only few steps,Paddington station also not too far. I thank your staff at reception, concierge desk and door for assistance whenever we required anything.

Room 2011, I repeat Room 2011. It's a pigeon hole situated in the refurbished Tower wing and labeled under superior King room and charged an arm and a leg. I suggest to maintain your name and reputation those corner rooms on all floors should be converted into store rooms.

Location of hotel for transport links. Staff were all amazing from arrival till checking out. Our special request for rooms to be near each other was met! Giving our daughter her own privacy but security we where at hand when needed. Breakfast options catered for all our needs setting us up for the day ahead. Seated within minutes and we went down at different times each morning Thurs-Sunday. Concierge great help for taxi to Albert Hall. Our daughter enjoyed time at Tyburn kitchen bar for hot drinks and snacks. All staff members we had interactions with we found pleasant and helpful. I read a review re: waiting times for lifts can honestly say given the floor levels they serve no issues from breakfast times or any other times we used them. Will be visiting again that's for sure.

We found no issues during our stay warranting a negative response.

Room is spacious, and the bed and pillows were really comfortable. I usually have a lot of trouble sleeping well in hotels due to the change in environment, but I slept so well in the Hilton, to the point I did not suffer from jet lag at all -- it was a pleasant surprise! I love the convenient location next to Paddington station, and with convenience stores and an M&S right at our doorstep. The breakfast buffet was decent too.

Miscommunication during the check in - while I asked for the breakfast buffet to be included, somehow it was not, and I had to go back again the next day to get it sorted. The service during the breakfast was also not great - our table would get cleared of food when we stepped away to get a drink, though we had not finished. And the coffee machines at the restaurant kept breaking down.

Centrally located and well maintained

Nothing

Hilton London Metropole is hands down my FAVOURITE Hotel Iv had the pleasure of staying a handful of times & the facilities/Staff are outstanding. The Decor, Lobby, Bar & resturants are Beautiful & beyond appealing My Room (King Deluxe) was incredible... SPOTLESS As always A Special thank you to the Gentleman from Maintanience for assisting me in sorting the HDMI Issue i had, was extremely helpful, patient & Polite, was able to watch all on the Firestick & Unwind for my stay. The Concierge Section for baggage was an absolute life saver If you arrive earlier than check in or just need 2 wait for your room u can leave lugguage & relax at the inhouse bar, lobby, cafe or resturant Another Amazing stay Will be back again soon

I arrived several hours before my check in, understandibly my room wasnt available 😔 (London Marathon/ EubankBenn Boxing & Football going on) All nothing that could be controlled it was extremely busy Staff were extremely helpful No Complaints

Room is fine: it is updated (which is not in every 4 star (Hilton) hotel). Shower is good, bed is good. Enough space. The hotel looks good, and there is a coffee bar, restaurant, etc. It is close to 2 different metro stations (Bakerloo line, and Circle line/Hammersmith & City line). Coffee bars are across the street, and it is 10 min. walk to Marble Arch (the beginning of shopping street Oxford Street, and the corner of Hyde Park). Coffee and tea facilities are also in the room. Nice view from the top floors.

It is a bit humid, especially after taking a shower. Most of the hotels have a better extraction system. It can also be seen at the net curtains: there is some mold. For a Hilton hotel it should be fixed. The USB-port at the sockets would have been very useful when you don't have a travel plug, but they don't work (so it is better to remove them if they are not connected to electricity). At one day, none of the sockets wasn't working (it was solved directly). Cleaning the cups after drinking coffee in the room would have been nice.