Great location and spa facilities including a pool

I was put in an adjoining room. I hate these rooms as it’s just a door in between you and the next room, so you can hear everything. I asked to not have anyone next door as the hotel was not busy and that was agreed. Well my ears can’t unhear what I heard and neither can my daughter. Please only give adjoining rooms to families who know each other!

Central to what we wanted

When we arrived my 22 year old son and myself had been assigned a double room despite booking a twin room. We managed to change it purely as one guest had not arrived. Somebody assumed that 2 adults could go into a double room

Everything in the room was very good, It all felt reasonably new and clean, and the bed was comfortable. The hotel fitness facilities looked excellent, although I did not use them on this occasion

Breakfast buffet was mediocre, the stalls in the gents toilets next to the breakfast restaurant were filthy, it didn't look like they had been cleaned for days. There are no toilet brushes in the stalls and guests had clearly been unable to clean up after themselves. It was disappointing that the TV could not do streaming of any kind, it was unable even to connect to the hotel's own wifi, and couldn't even pick up all the freeview channels.

The breakfast was really good, staff were helpful and even did a poached egg each morning for my wife. The location is really good, beds are comfy, the room was the right size, enough space for storing clothes cases etc. The access to the hotels leisure facilities was good, really enjoyed a swim and a sauna one afternoon

Sometimes some products ran out at breakfast and took a while to be replaced on non-weekend days. Having to pay for parking which haven't done before staying at this hotel and only being told about when we got there, nothing when we booked

The hotel is neat and clean, well furnished and creates a nice atmosphere for guests. The rooms are spacious and comfortable, even with an EU socket and an above average TV, the bathroom was neat and clean as well, the shower is definitely a big plus! The food was good, as well, the indoor pool and spa area with a jacuzzi, steam bath and sauna was inviting. The location is great, few minutes walk to the train and bus station, and to all kinds of shops, as well.

The wall's soundproofing could be a little better for a hotel of this category, but it seems that improvements are done at the moment. The spa times in the evening could be extended by one hour, according to my taste, rather a suggestion than a complaint

I spent 2 nights at this hotel visiting daughter, rooms were clean and great value and you could also use the swimming pool, sauna’s and gym. If you’re looking to really relax you can book in the spa, massage, facial , there’s loads to choose from. I would try book this in advance if you want a certain time and day. They also have a very nice restaurant and bar, the staff member that really went above and beyond was Juin (sorry for spelling) she served us in the restaurant she is amazing at her job I’ve been to many high end restaurants and I don’t think I’ve ever been asked is the temperature of the room ok for us, she was just a pleasure, I can honestly say if the food wasn’t to my liking I would have still tipped her. Also has virtual darts board good fun little pricey though , £2 a game for pool table they have 2 tables. Parking will cost £10 for 24 hour stay which a little annoying as when I looked this up when I booked it said free parking so they should really deal with that as some may be very annoyed at this. Also only gripe would of liked hair conditioner only shampoo and washing gel, also think from previous hotel stays they do a little kit toothpaste with brush and ear buds just adds that little extra and maybe couple of biscuits with tea and coffee.

Room and meals

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I love this hotel because it’s standard are great The manager is fabulous and staff I know who deals with me every time I come to Telford

I came there a year ago one Christmas , and I came down very sick from the travelling one night in my room couldn’t move, The manager was really great how she handled the situation as the room was booked in a different name from my name, under my son name, which they were concerned I am still in the room, but once she understood it was the same family person which rebooked extended stay due to I was unwell in the room , save me spending sickness across the hotel. There care giving was great.

Modern, clean and fresh design. Comfortable room & bed. Friendly staff.

Thermostat on the shower was broken and went from just about bearable but very very warm to scalding hot. Plus it was a very warm weekend so could not get a cool shower. We told reception. They offered a room change or send maintenance. As we were heading out for the day, and did not have time to move rooms, we said to send maintenance. We were out from 10am in the morning until 6:30pm and the shower had not been fixed. The shaving mirror was also missing (not needed but just pointing it out) Also, the water went very very hot in the sink, no signs to warn of this fact.

Loved the early morning gym session and then a lovely uncrowded swim in the pool, although on the second day, the chlorine was very strong that it made our eyes sting. The location was perfect for visiting all the family and our room was spotless and the shower was great. We love staying at this hotel, due to the great staff, cleanliness, range of facilities, excellent food and drink and it's location, including easy parking.

No armchair by the table, usually hotel rooms have one chair to sit in at the desk and an armchair next to the table to relax in, but there was just a table, so had to keep sitting on the bed. Also a double bed should have 2 pillows for either side. We only had 3 all together when there should of been 4. Since we were only stopping 2 nights, we didn't let this be an issue and it certainly didn't spoil our stay.