The receptionists were not cooperative. They told us the rooms were not ready and we have to wait for an hour. An hour and half later, they said we have to wait a little bit more. We got the rooms almost 4 hours later.

The reception stuff very nice and helpfull the room is clean and nice the location of the hotel is close for everything

The house keeping response is extremely week, they are not generous with the minibar (coffe and drinking water. And the hotel front still under construction so the room with view is useless.

Friendly staff, great breakfast. Hotel has a nice pool, gym and spa. Beds were comfortable, room cleaning was fantastic. Hotel has shuttle to beaches and Dubai Mall. The room had a very nice view.

Location is not the best of you need to metro. You need taxi to go to metro or walk for approximately 40 minutes. The rooms did not have windows that open, but they said it is because of the noise in the area

The room is very cozy.

I didn’t like is that the timing of the pool which is till 6pm, bec I usually stayed other hotel the timing up to 10pm. And I was upset because it is not good. Knocking to our room the staff and the guest in the 9th floor that we are noisy which you should have checked properly, not directly telling us.. It’s very unprofessional.

I have stayed in countless hotels over the past fifteen years - as my booking.com history will show - yet I have only left reviews on six occasions, and only for truly exceptional stays. Barceló Al Jaddaf Hotel is one of them. What makes this hotel stand out is above all the way guests are treated - with genuine warmth - which is why we extended our stay from the three days originally booked to a full three weeks. The hotel’s condition, facilities and dinner choices are all very good. Of course, every hotel can improve, and I would suggest creating a separate area in the restaurant for guests with young children to ensure a more relaxed dining experience for everyone. A very special thanks to all the front desk staff, the restaurant team, the BHeavan staff and Cristina for making our stay so comfortable. Keep up the great work - we look forward to returning!

The place is good in general. Clean, comfortable.

We had to pay for breakfast, but when I booked, this message didn't show anywhere, and it said 'breakfast included'.

Everything went perfectly. One note is that I made the mistake of booking a room with two single beds and I wanted to change the room to a double bed but the receptionist only agreed to pay an additional fee of AED 300 for two nights Please be lenient in the next times because the customer may make a mistake in booking unintentionally There is also a note of crowding in the interior parking lots of the hotel and this makes us wait a lot every time we come back from outside Thank you, we were happy to stay with you, and I hope that some of the notes you wrote will receive your attention.

An Unforgettable Stay – Exceeding All Expectations My recent stay at this hotel was an exceptional experience that far exceeded my expectations. From the moment I walked through the doors, I was welcomed with warmth, professionalism, and genuine care. I cannot speak highly enough of the incredible team here, particularly Faith, Kaoutar, Issam, Andrew, and Pardip from housekeeping, who made my stay truly remarkable. Outstanding Service by Faith and Kaoutar Faith and Kaoutar went above and beyond to ensure that every aspect of my stay was seamless and enjoyable. From handling my reservations to providing valuable recommendations and assistance during my stay, their dedication to guest satisfaction was evident in everything they did. Faith’s friendly demeanor and attention to detail made me feel not only welcome but genuinely valued as a guest. Kaoutar’s professionalism and willingness to go the extra mile ensured that all my requests were promptly and perfectly handled. Their ability to anticipate and cater to my needs was truly impressive. They made me feel at ease and turned what could have been a regular stay into an extraordinary experience. Exceptional Housekeeping by Pardip and Team The housekeeping team, led by Pardip, deserves special recognition for their hard work and commitment to maintaining the highest standards of cleanliness. My room was immaculate every single day, with fresh linens, perfectly arranged amenities, and thoughtful touches that added a personal touch to my stay. Their consistency and dedication were a testament to their pride in their work, and I felt incredibly well taken care of. Andrew and Issam – Going the Extra Mile Andrew and Issam also stood out for their incredible service. Whether it was assisting with luggage, providing helpful advice about the hotel’s facilities, or simply ensuring that I was comfortable and happy, they embodied the spirit of hospitality.

Room was nice and bed was very comfortable. Breakfast was very nice. Pool is not deep and safe for kids.

Booked to rooms as family with children and faced difficult time to get to rooms next to each other while checking in as rooms were located on different floors. It took almost 2 hours of waiting to get one of the rooms ready not mentioning that we had a 4 hours drive. Logically, when family with kids book more that 1 room then we expect that rooms should be connected or at least next to each other. The valet parked our car on an empty yard infront of the hotel as the basement parking were full at night and the next day our car was blocked by another car and it took a long time of waiting to be able to move our car.

the cleaners very nice .. Abdul al fatah was very good staff ,also another male staff in front of desk he was very nice he tried to put both rooms in the same floor

I didn’t like that females staff at front desk when i requested a shuttle to Dubai mall she told come a day before to book when i came it was already full and the other staff told its fine we can book for u if u told us when u arrived!!! Also i told in front desk that one of the rooms with 2 single beds and when i saw both of them king beds! I called front desk as female staff was there she said that she will call back and she didn’t .. i like the hotel but not sure if i will come back again ..