Room spotlessly clean. Bed very comfortable. Facilities in room excellent. Breakfast very good. . Fresh orange juice was exactly that. Made with freshly sqeezed oranges! Good choice of cereals and hot food and rotating toaster that actually toasted the bread. The staff were very friendly and helpful and I would be happy to recommend this hotel. We will definitely pay a return visit.

We had an accessible room but disappointed that the shower was over the bath! It made having a shower very difficult for both my husband and I because of our mobility problems. Surely an accessible room should have either a wet room or a walk in shower.

Nice, large clean rooms. Excellent staff. Dining pub forming part of the inn gave a wide choice of standard and more locally themed fare at acceptable prices. Alnwick is an exceptional location both in terms of attractions in the town and as a base for visiting other Northumberland places such as Lindisfarne and Cragside. Inn would also make a good stop.off between Scotland and the South.

The computerised check-in was unfathomable for my party booked through Booking. This was easily resolved when I requested a receptionist from bar staff. The inn is situated next to the A1 in an unattractive commercial area. It would be a long and unattractive walk, over a mile, into town although parking discs can be bought for £1 which enable free town centre parking.

Easy to find. The hotel is located over the road from a BP garage, Greggs, Morrison's and McDonalds which was handy. The staff were nice and friendly. We had a family room on the ground floor which was large with a lot of floor space. The food was very good quality and we were impressed with the breakfast which was full English. They had one of those orange juice machines where you put the oranges in yourself. Very good. Would go back next time we are in Alnwick.

Not really anything negative to say. No room service I guess (we bought drinks at the bar and could take them back to the room, but could not have them brought to the room by staff - fair enough)

Room was unusually spacious and very comfortable with a super king size bed. Breakfast was a nice buffet with a freshly squeezed orange juice machine which was superb. Many top class hotels don't serve fresh orange juice. A definite highlight!! We found all the staff helpful and well trained even though they were doing several jobs.

The bathroom had a bit of a drain smell. We told the housekeeping staff the next morning who were extremely helpful, immediately apologised and and said the problem would be reported to maintenance straight away. Great to receive such a helpful and proactive response.

I was travelling with a disabled lady. Adam, the Duty Manager, greeted us and helped me to bring in the equipment required. He helped to move furniture and set up the lovely large accessible room for our requirements. Adam was so attentive and helpful, not just on arrival but every day of the week we were there when he was on duty. We also notice how he 'mucked in' with other staff, emptying bins, cleaning tables, wiping up spills, etc. If a job needed doing, he did it. If we did not require our room to be serviced the next day we had vouchers to get a drink from the bar each night. Well! That was a treat! As the driver, I missed out on a glass of wine with dinner, but could look forward to something when we returned at the end of the day. The house keeping staff were fantastic, although they didn't come in to service the room, they provided everything we needed, when required. They were also lovely ladies only too willing to help or advise where then could. I had spent time in advance of our trip to ensure we could manage with a wheelchair accessible room, bringing our own lifting and transfer equipment as none was provided, that the shower room was truly a wet room with no ridges that get in the way of wheels. Great breakfasts, no need for lunch! We had 2 enjoyable evening meals in the hotel, preferring to try somewhere different other nights. Portion sizes were large! Great location for all we wanted to do. All the staff were delightful. Adam was exceptional. Thank you.

Wrong question! We loved it. However, my suggestions for improvements to accommodate severely disabled people even better would be: 1. A ceiling hoist and shower chair on wheels would have been the icing on the cake to make it a perfect stay, then we wouldn't have needed to bring so much equipment. 2. The beds were comfy, but a profiling bed would have been better for the disabled person. However, we brought our own grab rails and and elephant feet to raise the bed, and used extra pillows under the mattress to tilt the position.

Very good breakfast buffet although when bowls of fruit had all gone, no more were brought out. Good choice of evening meals and the food we had on both nights was very good. Dog free rooms were available and were very clean. Very comfortable and spacious room. Good shower.

Restaurant was very cool on the Sunday night. Had to go back to my room for a jumper! Although there were only a couple of dogs in the hotel, I do not think dogs should be allowed in areas where people are eating. There should be a specific area for dogs, or alternatively a dog free area of the restaurant. A lounge area would be good, for pre or post dinner drinks or coffees.

Staff were all very friendly and welcoming. Food was excellent, we had dinner and breakfast, though some of the breakfast items under the heat lights could have done with being a bit hotter (esp mushrooms). Particularly loved the freshly squeezed orange juice from the machine. Rooms were spacious, clean and comfortable.

The only issue I could mark down on was the sound insulation on the windows. When we arrived, the road noise from the A1 was such that we thought there was a window open, but there wasn’t. Thankfully as darkness fell, the volume of traffic reduced, and it wasn’t a major problem in disrupting our sleep. On the flip side - the proximity to the A1 is a plus for easy access.

We had a disability room which was huge! Staff marvellous. Food was great. Everywhere was spotless and clean. Liked the decor!

Lack of sign for Reception. Walking around trying to find an entrance door. Reception desk tucked away at the end of the bar. When I commented that such a place has a small Reception area was told by the general manager that it was a pub not a hotel. He pointed to a sign which was in front of the bar where I was standing not outside. Would've have preferred a walk-in shower couldn't use bath because of poor mobility. Road noise was annoying close to A1 should've asked for a quiet room.

Room was quiet, spacious & generally to a good specification. The only criticism would be that the curtains are inadequate when it comes to the morning light coming through the windows. Blinds would probably work better.

Only criticism would be the quality of the food on the menu. My partner and I had the rump steak & the cajun chicken and both were frankly inedible. Unsure if this was a one-off as other people there seemed to be finishing meals with no issue. Breakfast was good - and although we didn't indulge in the Sunday lunch, it was clearly very popular!

Hotel and room were very clean, Staff very friendly, welcoming and helpful. Very easy to get into Alnwick from the hotel.

Room was situated on the side of the hotel where the windows faced on to the A1 which meant traffic noise was quite bad in a morning, and early evening, although the traffic tailed off later at night, so no problem sleeping due to the noise. The room was very warm due to no air conditioning ( the weather was warm during our stay) and due to the noise it was only possible to leave windows open whilst we were out in order to try to cook the room. Breakfast was excellent, good produce, good choice of items hott and cold. Evening menu was ok though a bit limited, , food was fine, ate there one night but chose to walk to another restaurant near by on the second night.