Room spotlessly clean. Bed very comfortable. Facilities in room excellent. Breakfast very good. . Fresh orange juice was exactly that. Made with freshly sqeezed oranges! Good choice of cereals and hot food and rotating toaster that actually toasted the bread. The staff were very friendly and helpful and I would be happy to recommend this hotel. We will definitely pay a return visit.

We had an accessible room but disappointed that the shower was over the bath! It made having a shower very difficult for both my husband and I because of our mobility problems. Surely an accessible room should have either a wet room or a walk in shower.

Location is perfect for sightseeing around this part of the Northumberland Coast. Within easy driving distance of Lindisfarne, Bamburgh & Amble, plus of course Alnwick Castle & gardens. Rooms extremely large & comfortable especially the bed & if you opt out of room servicing, you get 2 free drinks at the bar. Breakfast selection is pretty good with a real fresh orange juice machine. Ask if you want your eggs cooked in a different way to fried. Get down early or slightly chaotic.

Apart from a McDonald’s & Greggs there aren’t any fast food places near the hotel. You need parking discs to park in the centre of Alnwick so ask at reception or you will have problems trying to eat in town. We ended up eating at the hotel restaurant which varied in quality each night.

lovely location and lovely building easy to find, not far from A1 close to local amenities little nose from busy A1 but mostly quiet surroundings, peaceful staff very friendly plenty of parking though disabled could be better marked

unable to book accessible room we took a chance on a room with a shower only. unfortunately this proved to be difficult as my husband has mobility issues and there was nothing in the shower for him to hold on to. we asked staff if there was a stool he could use in the shower but there wasn't and no suggestion from staff as to how we might manage, other than to report it on this review. in the end he was unable to shower for the 3 nights we stayed. the shower head would not stay in position so showering was difficult anyway. the shower gel dispenser was placed so that it was difficult to get and get out. Other than this we had a lovely stay

Location, bedrooms and the dining/ bar area

Check in was on line in the Reception and that includes producing your own room keys without any human interaction. If you didn’t eat or drink in the bar area you may not speak to or have contact with any member of staff through out your stay which seems a little strange and impersonal.Having said all that the system seems to work perfectly and efficiently. We especially liked the fact that if you didn’t want your room cleaning you could redeem a voucher and have a free drink on the house instead ! without any real inconvenience as you could top up items for your room by just asking at the bar. Winner winner !

Nice, large clean rooms. Excellent staff. Dining pub forming part of the inn gave a wide choice of standard and more locally themed fare at acceptable prices. Alnwick is an exceptional location both in terms of attractions in the town and as a base for visiting other Northumberland places such as Lindisfarne and Cragside. Inn would also make a good stop.off between Scotland and the South.

The computerised check-in was unfathomable for my party booked through Booking. This was easily resolved when I requested a receptionist from bar staff. The inn is situated next to the A1 in an unattractive commercial area. It would be a long and unattractive walk, over a mile, into town although parking discs can be bought for £1 which enable free town centre parking.

Easy to find. The hotel is located over the road from a BP garage, Greggs, Morrison's and McDonalds which was handy. The staff were nice and friendly. We had a family room on the ground floor which was large with a lot of floor space. The food was very good quality and we were impressed with the breakfast which was full English. They had one of those orange juice machines where you put the oranges in yourself. Very good. Would go back next time we are in Alnwick.

Not really anything negative to say. No room service I guess (we bought drinks at the bar and could take them back to the room, but could not have them brought to the room by staff - fair enough)

Room was unusually spacious and very comfortable with a super king size bed. Breakfast was a nice buffet with a freshly squeezed orange juice machine which was superb. Many top class hotels don't serve fresh orange juice. A definite highlight!! We found all the staff helpful and well trained even though they were doing several jobs.

The bathroom had a bit of a drain smell. We told the housekeeping staff the next morning who were extremely helpful, immediately apologised and and said the problem would be reported to maintenance straight away. Great to receive such a helpful and proactive response.

I was travelling with a disabled lady. Adam, the Duty Manager, greeted us and helped me to bring in the equipment required. He helped to move furniture and set up the lovely large accessible room for our requirements. Adam was so attentive and helpful, not just on arrival but every day of the week we were there when he was on duty. We also notice how he 'mucked in' with other staff, emptying bins, cleaning tables, wiping up spills, etc. If a job needed doing, he did it. If we did not require our room to be serviced the next day we had vouchers to get a drink from the bar each night. Well! That was a treat! As the driver, I missed out on a glass of wine with dinner, but could look forward to something when we returned at the end of the day. The house keeping staff were fantastic, although they didn't come in to service the room, they provided everything we needed, when required. They were also lovely ladies only too willing to help or advise where then could. I had spent time in advance of our trip to ensure we could manage with a wheelchair accessible room, bringing our own lifting and transfer equipment as none was provided, that the shower room was truly a wet room with no ridges that get in the way of wheels. Great breakfasts, no need for lunch! We had 2 enjoyable evening meals in the hotel, preferring to try somewhere different other nights. Portion sizes were large! Great location for all we wanted to do. All the staff were delightful. Adam was exceptional. Thank you.

Wrong question! We loved it. However, my suggestions for improvements to accommodate severely disabled people even better would be: 1. A ceiling hoist and shower chair on wheels would have been the icing on the cake to make it a perfect stay, then we wouldn't have needed to bring so much equipment. 2. The beds were comfy, but a profiling bed would have been better for the disabled person. However, we brought our own grab rails and and elephant feet to raise the bed, and used extra pillows under the mattress to tilt the position.

Very good breakfast buffet although when bowls of fruit had all gone, no more were brought out. Good choice of evening meals and the food we had on both nights was very good. Dog free rooms were available and were very clean. Very comfortable and spacious room. Good shower.

Restaurant was very cool on the Sunday night. Had to go back to my room for a jumper! Although there were only a couple of dogs in the hotel, I do not think dogs should be allowed in areas where people are eating. There should be a specific area for dogs, or alternatively a dog free area of the restaurant. A lounge area would be good, for pre or post dinner drinks or coffees.

Staff were all very friendly and welcoming. Food was excellent, we had dinner and breakfast, though some of the breakfast items under the heat lights could have done with being a bit hotter (esp mushrooms). Particularly loved the freshly squeezed orange juice from the machine. Rooms were spacious, clean and comfortable.

The only issue I could mark down on was the sound insulation on the windows. When we arrived, the road noise from the A1 was such that we thought there was a window open, but there wasn’t. Thankfully as darkness fell, the volume of traffic reduced, and it wasn’t a major problem in disrupting our sleep. On the flip side - the proximity to the A1 is a plus for easy access.