The hotel was tidy and clean,the staff were friendly and helpful, nice bar area and the choice of food was good and very good value for money,you could eat in the restaurant or the bar area,a nice place in a good location

Nothing serious, there were no pods for the nespresso coffee machine,we were told they were on order, we asked about a cooked breakfast but was told that at tthis time they only offered a continental breakfast but could inform us of places to go for one nearby, perhaps because its early in the season, but would have liked one there as we thought it was available,the building is a lovely listed place ,so no lift if anyone is disabled, the doors close at around 9.30 and the bar also closes, so anyone wanting a drink would need to use one of the local bars,you have to use a fob key to gain entry to the hotel via the fire escape entrances,so if anyone is disabled they would have to specify a room on the first floor

The visit I had from a transgender prostitute went particularly well.

I didn't like that he had a full bead and moustache.

Pub was great and loved the decor of the whole place. Staff were really friendly and helpful. Issue with heating in our room so we were switched to a bigger room which was brilliant. Lovely location, would definitely come back again.

Just the issue with the heating but moved rooms so no complaints. Also in the first room there was a noise that sounded like someone flushing a toilet every 5 minutes during the night. Second and third night in the new room was complete silence so not sure where the noise was coming from! Will definitely stay in the “gadgie” room again if we come back. There are a few negative comments about having to use the fire escape which nearly put us off but we didn’t have any issues with this at all!

Fantastic location a short walk from Barter Books. Staff were very friendly. The room (Muckle) was lovely with lots of character, a huge, very comfy bed and a large TV. All very clean.

The window was swollen and didn't close fully which we didn't mind but others may. The soap dispensers were either broken or not filled. There was no hot water one morning due to a boiler failure which was quickly resolved. The contact details on the overnight locked door were a year out of date, resulting in us contacting the previous owner who kindly passed on the message about the boiler failure.

The host this evening, Paddy, was helpful and courteous, friendly, but not chummy with us, his elders and perfect strangers as we arrived. It's this kind of perfectly balanced customer service that inspired me. We spoke later in the bar, as we returned from our evening meal, and I enjoyed getting to know him and we spoke of life and our experiences. The room was windowless, but perfectly satisfactory for 2 or 3 nights

The room was over 23 deg as we arrived. Rather a waste of energy. We turned it down to 19. Lighting in the bathroom suffered from 2 of 4 bulbs being defective.

There was a young man called Dominic and a young lady called Rosie working.they were amazing.They were working so hard.Doing everything.serving the bar and the food.They were tireless…they could have done with at least one member of staff at least.They were running the whole place together,Dominic also sorted out new batteries for our tv remote…above and beyond when he as so busy.Well done Dominic and Rosie.

We knew about the back door / stairs scenario but we hadn’t realised the door to the next floor wouldn’t be open the next morning.My partner’s sister was on the third floor and was living on Canadian time,,..we didn’t realise we couldn’t get to her first thing

Good sized room for visiting Alnwick for a wedding. Perfect location with free parking, I'd recommend using the carpark entrance two buildings up as the archway entrance is very tight, my parking sensors were having a meltdown going through. Nicely decorated room, comfy bed, big mirrors, accessible power sockets. No wardrobe but hanging space provided on a coat rack with a few clothes hangers, I'm not a fan of metal coat hangers though. Kettle in the room, plenty of tea bags, milk sachets and coffee pods (although I didn't know how to operate the coffee machine, no instruction manual). Simple access out of hours using a key fob to open the external door to your floor. Staff were very friendly and welcoming.

I was aware that my room would be on the second floor, the internal stairs are as expected however the external ones, allowing access out of hours or directly to the carpark, are shallow treads and quite narrow so I wouldn't recommend anyone unsteady on their feet to use them.

The Plough is in a great location, within easy walking distance of the town centre facilities. There is plenty of parking at the rear of the hotel. The member of staff who checked us in was friendly, helpful and explained all we needed to know. The room was small but clean and comfortable.

The reception area closes early, so after a certain time in the evening, access is via a fire escape at the rear of the building. It was okay for us, but would not be suitable for anyone who couldn't manage narrow, steep steps. The hotel wasn't doing breakfasts. Again this didn't bother us, but might be an issue for others.

Location. Staff.

There was no one on site after 10 at night until noon the following day. I understood that there are new owners…and they did not yet have the staff to be on site 24/7. Not having anyone there made me a little nervous…should there be an emergency to deal with. Leaving the property in the morning meant negotiating steel fire escape stairs at the back of the property. Not ideal for elderly or frail guests.

My partner and I, booked a 2 night stay, at The Plough, Alnwick through Booking.com. Arriving on the 11th March, we were very satisfied with our room although I did comment, when the door was opened, how warm it was. After an hour or so, I popped down to the bar to ask if the heating could be turned down in our room. The young lady at reception/bar advised that it was OK for us to turn the radiator down and kindly offered to come do it for us but I was happy to do it myself. Radiator turned down, we hit the bars in Alnwick and I can highly recommend 'The Dirty Bottles' bar for great cocktails and food. We returned to The Plough around 10:30pm and on entering our room, it was stifling. The radiator was still red hot and the fan provided ,although great, was just blowing the hot air back at me. I am not one to normally complain but there was no way I could have slept comfortably in the heat so I headed down to speak with the young lady I had spoken to previously. Without hesitation, she accompanied me up to the room, to resolve the issue. On entering the room she immediately validated my concerns and unable to resolve the issue, she excused herself so that she could contact the hotel owner. On her return she advised us that we were being upgraded to the best room in the hotel and invited us to eat, for free, in the restaurant the next day. The owner, Jay Stone, even came to our room the next day to check all was well and confirm the offer of a free meal. Absolutely awesome customer service from all staff at The Plough. Our issue was dealt with efficiently and they went above and beyond to ensure our stay was a great one...well done guys, highly recommend your establishment to all.