very good size of the room cleanliness of the room in general was good. price i paid was a bargain. would return if price stayed roughly the same. check in was fast and easy. quiet at night time, barely heard any noise hairdryer there was a tv with working channels plenty of towels for bathroom which was good. temperature in the room was nice and warm. big bay window which is always nice to have overall me and my partner enjoyed our stay.

no soap or shampoo and conditioner in bathroom for shower (was not topped up) so could not wash my hair. luckily i brought my own soap bar. bedding was marked/dirty on double bed. mattress uncomfortable woke up with sore lower back.

I have stayed many times. During the pandemic this was a secure place for me to stay whilst travelling for work. There is always a warm welcome from staff. The rooms are above the restaurant and whilst they are not luxurious, they are comfortable and well heated. The location is great for nearby industrial parks. Also it is well worth a walk around Bathgate. The restaurant on site is good. Also, Golden Swallow has great Chinese dishes. The latte and Scottish full breakfast are lovely. The price is fantastic. Family run local business.

It was a lovely welcoming friendly place to stay . Staff were great and food was delicious. It was definitely value for money. Not 5 star but wouldn't expect that at the price it was. It was very clean.. Very near railway station and shops . I was in that area for a wedding but would stay again if I was over that way...

The worst point for me was the floor . Very uneven and split in places but can't complain too much as it wasn't expensive and the friendly atmosphere made up for few faults..

Staff great! Checked in late with a packed dinner and staff member on duty in the bar gave me a dinner plate, ketchup, napkin and cutlery to take to my room. Another of the staff helped take my bags up to me room and yet another member of staff cooked and tasty vege breakfast in the morning!

Room ok but needs to finish the redecorating. Bathroom fine but shower goes hot,cold,hot,cold.....

Room was very good for the bargain price paid and booking a meal in the restaurant very straightforward and easy and the staff were very friendly at dinner service and were very efficient at getting the food ordered and straight out to customers. The food when served was very delicious and lovely. The breakfast was just the same. The beds in the room were very comfortable and made for a great night's sleep and the facilities were of a good standard.

Nothing.

The staff made us feel like we were home away from home, from the manager to the cleaner the cook etc were really friendly, helpful and cheerful. Great location for easy access to Edinburgh and a nice chilled place to come back to with friendly locals!

The internal doors outside the rooms are very noisy when closing as guests seem to let them slam which vibrates the whole room

Really Friendly atmosphere , lunch and evening menu very good value, big portions, and excellent tasty food ,chips too die for 🤪 breakfast made to order by Shirley couldn’t be faulted, also lovely clean rooms ,Shirley again thank you, would not hesitate too return , manager and owner made us very welcome also

Could do with a little update, hairdryer nearly paggered, did spoil our break , just had too let it cool down

Staff is very friendly. We arrived after midnight and they still have the night auditor waiting for our arrival although it took us a bit of time to locate the entrance and managed to go in. Breakfast is good with the lady who cooked it hot for us telling us some history of the neighbourhood.

Nothing in particular. We thought we forgot a package in our room after we left and tried to connect again with property but no response but eventually we found that the package was packed away in our luggage.

The staff were very helpful and friendly. We were able to get a deluxe family room for 3 adults which was great. We had to check-in early for a wedding and although our room wasn't ready we were provided another room to get ready. On returning from the wedding we were helped to our room with the bags. Breakfast was also included in the price.

nothing

Fabulous location for kelpies and the Falkirk wheel. Lots of shops. Found lovely Italian in nearby village. Big car park...nice big room n bathroom....Fabulous breakfast. Staff lovely and friendly 😊 ❤️

Boiling the kettle on the floor!! Loud seagulls (obviously not the hotels fault) soap not near the shower...only one bedside table and light.