I'm  not usually leave feedback even I use booking.com almost every time I travell somewhere but this time after I spent a night in this hotel been there with busines it showed up to me how low is their rating and in my opinion it's unfair so I will tell what I found there I've stayed in a room with generous space,a double bed  a large sofa, bathroom with bath and shower. From the window a could see the estuary and the hotel pool, about the pool ive been told at arrival that it's open for guests only and the water temperature that day was 27° C so at that temperature you can use it even is not a sunny day, unfortunately Iwasn't prepared for a day on the beach otherwise I would definitely have a swim      I had dinner in the bar I think Apledore is called as they have two ,the food was great and plenty the staff friendly and prompt .  So honestly this place is great for a weekend with family or a holiday ,didn't mention that it has a big playing ground and the ocean is 5 min drive .

Friendly staff. Comfortable room. A nice cooked breakfast. Reception staff were very friendly and quickly assisted with a request for a power extension. Breakfast staff were also very friendly and accomodating

The shower was trying to kill me!. Once, I had struggled into the bath, got tangled in the shower curtain and took a huge heart in my mouth step out onto a very slippy marble floor, and narrowly avoiding cracking my head on the side of the glass sink. I survived, but you need to update the bathroom to address these aspects as it is pretty scary. Take out Bath for a walk in shower for easier acces, put down a less lethal floor surface to avoid slips and think about updating the sink to something less likely to cause an injury if a slip does occur.

Breakfast took a little time, the hotel is obviously understaffed but the person serving did a great job. The evening meal was good. The waiter/barman, general do-it-all was great - the Euros was on the TV and I asked if we could have it on and he sat us near to the TV and turned the sound up so we could hear without disturbing the other guests.

The fabric of the building could have done with some work. We have stayed here a few times and the place is looking a little tired. The room, especially the bathroom, was looking a little shabby. None the less, we felt quite comfortable.

My room was a good size for a single traveller - a twin room with ensuite. Wifi worked well - I'd requested a room with good wifi and was told that being near the lift would help this - no idea why! All the staff I interacted with were very friendly and helpful. Breakfast was lovely and a good range.

No real issues. One small one was that access to a bedside power point was not straight forward as it was hidden behind the bedside cabinet which needed to be kept pulled out for access. I couldn't find any signs showing where the swimming pool might be, and when I asked at reception I was instructed to go through the car park and round the back. Isn't there better access through the hotel anywhere?

the food was really nice and above what we expected for the price. the bed was really comfy and nice rooms

i only had one issue we arrived really late and the sheet on the bed was ripped meaning it moved and let the rest of the room down but i mentioned this to someone the next morning and this was changed immediately. the pool is seasonal but the weather was so nice would of been nice to use the pool maybe the times it is open for should be extended as its a heated pool

Very handy to get to as it is situation just off the main road and has ample parking. The hotel has a spa which they managed to fit us in with at very last minute. The hotel has a very nice feel to it and has a variety of rooms to relax in outside of the room. The staff are amazing. Very accommodating and they are clearly very good at their job. They made our stay a million times better.

It does not have a secure, indoor space to keep bicycle - just an outside rack. However, the staff were very accommodating, moved us to a downstairs room and allowed us to keep our bikes in the room.

We would like to compliment all of the staff that we came into contact with during our weekend stay, everyone was really helpful and upbeat, nothing was too much trouble. The Manager kindly put a heater in our room when we were feeling the cold. The senior waitress at breakfast, Linda, was very helpful and we shared some comical moments with her, all in good taste. Our evening meal in the bar was good and the breakfast choices were plentiful. The building is obviously well established and had some lovely features. We didn't use any of the spa facilities on this occasion.

The lift was a little unsettling and maybe needs updating when funds allow. The whole building needs a little TLC but it wouldn't stop us from visiting again and we appreciate how the whole of Hospitality and Leisure Businesses have suffered since Covid and the Lockdown period. Still need to stress how lovely the staff were and all dressed nicely in uniforms.

Staff courteous, room comfortable, location brilliant. Staff courteous, room comfortable, location brilliant. Staff courteous, room comfortable, location brilliant. Staff courteous, room comfortable, location brilliant.

Nothing. Nothing. Nothing. Nothing.Nothing. Nothing. Nothing.Nothing. Nothing. Nothing.Nothing.Nothing. Nothing. Nothing. Nothing.Nothing. Nothing. Nothing. Nothing. Nothing. Nothing. Nothing.Nothing. Nothing. Nothing.

Even though it was on a busy road i couldnt hear the traffic. The hotel was very dog friendly and 'Bella' was warmly welcomed. There was a dog bed, bowls, towels and treats with an option to buy. There was an additional heater in the room which i used as it got cold. Oh the decor was lovely. It was clean. The staff were brill.

Maybe warning of minimum toiletries. There was soap. There was tea/coffee maybe herbal teabags. Also maybe you have plans of recycling in the future.

The pool and uniqueness. Antony was fabulous and lovely lady who I didn’t get name - but she was on reception and very welcoming. Bar man also very nice. I think you could employ another staff member to help run drinks and food as he had an awful lot to do by himself. I am coming back with family in a few weeks.

Shower / bath was a bit rusty