Odd location, not near any other hotels. Walk around the area is not the greatest as it is next to derelict buildings but a short walk by the canal to the edge of town and then a short walk down a single street to the heart of this small city. Hotel is split in half by the canal with main building and restaurant/bar on the main side and gym/spa across an indoor foot bridge. All have easy access via the lifts. Staff very friendly and helpful. Rooms very comfortable, if a bit dated. Very clean. Overall a nice peaceful stay

We stayed two nights, but as it was raining both evenings we decided to eat in the restaurant which was very quiet. The menu both nights was identical with limited choices which was a disappointment, especially on the second night

Breakfast time options are provided at check in and the reception staff were very helpful and gave useful information and help. Breakfast was plentiful and the room was nice. Clean and tidy and food was good and staff friendly and attentive. Hotel location is very central with lots of options nearby for sundry items and the high street and other places to eat and visit etc. car park is adjacent to the hotel and paid for when you check in.

The rooms had no drawers for basic privacy on a longer than a few days stay. Wine prices are expensive but the bar is very good and has lots of options and seating and external seating to be fair.

We had a lovely room over looking the canal towels were replaced everyday and the bed made which you don't always get from other hotels. Dinning room staff were very accommodating as i like poached eggs.Staff members even remembered how I liked my coffee. Hotel location was perfect as we didn't want to drive any where we wanted to use public transport,bus station was a very short walk also the train station. Would defiantly stay again.

The only thing I would say is the floor under the bed needs an hoover and maybe some air conditioning because the fan wasn't particularly clean.

We stayed in a deluxe canal view room. The room was gorgeous and very spacious with a sofa and desk on one side, and huge bed to the other. We ate elsewhere, however had a few drinks in the bar before heading to our room for the night, great choice of drinks and good value, the bar had a lovely relaxed atmosphere. The restaurant for breakfast was lovely, food fresh and hot. The bed and shower were brilliant, and I have to say the curtains really worked, the room was blackout when closed. We had access to the swimming pool, however we didn’t know this until we came and checked in so weren’t able to use it as we had no costumes and none in local shops. Brilliant stay and have already said we would stay again.

The staff are amazing... so welcoming. Breakfast was brilliant, the location for a short walk to town or to get a bus was great, the bar staff were lovely and food was served all afternoon (possibly all day) which meant you could eat when you wanted. Great for jet lagged visitors. My family room was a generous size so 2 kids and I didn't constantly fall over each other and the canal view is nice. Plenty of storage space.

My only negative comment, mentioned lightly and only because booking. com is asking, would be the bathroom paint and base of bathroom door show water damage from people showering in the narrow bath with shower curtain on the inside. As this leaves very little room, the shower curtain goes to the out side of the bath and water floods the floor.

Great location for city, trains, bus and local attractions by car. (parking extra but worth it for a space and security) Staff were very friendly and helpful. Very clean and comfortable room, small but to pay the extra we happily managed to adapt to save money. We used the spa/pool facilities and I enjoyed a massage during the stay too. Breakfast was lovely and plenty of options. Dining staff were great and looked after us well. We would definitely return to this hotel in the future.

The only thing I can think of was the lights above the bed. They were very bright and no option to dim. Would have been good to have a bedside light of some sort as an extra option.

The staff were all beyond courteous, understanding and kind and Caroline on reception went above and beyond during our stay I loved the location of the hotel I loved the decor of the hotel and all of the facilities The food was lovely at all times Parking was close by, always a plus !

I didn't feel that the lift work as well as it should be in the annex block as we were kept waiting whilst it decided where it wanted to go; lots of guests had the same problem I didn't like the small coffee cups in the room, more like a shot of coffee so room for improvement there Usually hotels like this have ironing facilities in the room The bathroom lacked a towel rail although there were a couple of hooks on the back of the door The room we stayed in could have brighter lighting, it was quite dark and the main area was only lit up by two lamps

We loved the location, within walking distance to the city centre. Staff were all so lovely, friendly and helpful. The bed was large and comfortable with nice pillows. We visited the spa for the pool, sauna and steam room which was a lovely experience.

The property is a little dated in some areas. Room layout wasn’t great as the only mirror in the bedroom was positioned on the wall in the corner of the room, making it extremely difficult to see to style hair and apply make-up. Breakfast was quite limited and was lacking in a choice of vegetarian options which was disappointing.

I liked the hotel, the reception staff were perfect . Loved the spa and bar area too. The restaurant was nice but really warm on the first day but the air conditioning was turned on the second day

The room needed a little more attention to detail. There were cobwebs on the ceiling and windows and the fan in the bathroom was full of dust. The room was red hot with only a small fan ,( NO airconditioning ) so it was hard to sleep. The smoking area around the back was filthy and didn't look like it gets cleaned at all, it made me feel like a second class citizen because I smoke. No seating facilities for smokers at the front either.

The hotel is ideally located for exploring Chester, with major attractions and amenities just a short walk away. Breakfast offered a generous selection of both hot and cold options, catering to a range of tastes. The staff were warm and welcoming, making our stay feel comfortable and relaxed.

We appreciate that this is a converted period property, which may limit the implementation of modern technologies. However, the lack of air conditioning could be uncomfortable during warmer months. An oscillating fan was provided, which was sufficient for our springtime stay. The rooms felt a bit neglected. For instance, our bathroom featured an over-the-bath shower with separate hot and cold taps, requiring manual adjustment each time to achieve a comfortable temperature. The shower was also installed beneath a low ceiling, making it difficult to stand under comfortably. Lastly, the Wi-Fi was extremely slow—essentially unusable during our stay.