We stayed in a deluxe canal view room. The room was gorgeous and very spacious with a sofa and desk on one side, and huge bed to the other. We ate elsewhere, however had a few drinks in the bar before heading to our room for the night, great choice of drinks and good value, the bar had a lovely relaxed atmosphere. The restaurant for breakfast was lovely, food fresh and hot. The bed and shower were brilliant, and I have to say the curtains really worked, the room was blackout when closed. We had access to the swimming pool, however we didn’t know this until we came and checked in so weren’t able to use it as we had no costumes and none in local shops. Brilliant stay and have already said we would stay again.

Great location for city, trains, bus and local attractions by car. (parking extra but worth it for a space and security) Staff were very friendly and helpful. Very clean and comfortable room, small but to pay the extra we happily managed to adapt to save money. We used the spa/pool facilities and I enjoyed a massage during the stay too. Breakfast was lovely and plenty of options. Dining staff were great and looked after us well. We would definitely return to this hotel in the future.

The only thing I can think of was the lights above the bed. They were very bright and no option to dim. Would have been good to have a bedside light of some sort as an extra option.

We loved the location, within walking distance to the city centre. Staff were all so lovely, friendly and helpful. The bed was large and comfortable with nice pillows. We visited the spa for the pool, sauna and steam room which was a lovely experience.

The property is a little dated in some areas. Room layout wasn’t great as the only mirror in the bedroom was positioned on the wall in the corner of the room, making it extremely difficult to see to style hair and apply make-up. Breakfast was quite limited and was lacking in a choice of vegetarian options which was disappointing.

We have stayed a few times at the Mill Hotel and Spa,the staff are amazing,nothing is too much trouble for them,the location is excellent a few minutes from the centre of Chester.Rooms are very well furnished,very clean and comfortable.Food is excellent,the all you can eat breakfast is delicious..The Spa,pool,jacuzzi and saunas are amazing too.....We will be returning again and again.We love it so much.It is our home from home...Thank you to all the staff for making our stay so memorable...Would highly recommend this Hotel....

There is nothing I don't like about the Hotel.Probably when it was time to go home,was the only thing we didn't like.

All staff in reception are helpful and sincere. One of them helped lock and retake luggage for quick a few times in store room but still kept smiling that showed very professional! Another staff even took the room key to me for early check-in while we were having lunch in restaurant. The indoor swimming pool is perfect to use with optimum temperature and with quite an acceptable length. Breakfast included which is good enough.

The man working for the swimming pool was very impolite that spoiled all the perceptions of the hotel. People around Chester are generally nice and cheerful to others. This guy didn't know how to speak to people with a good manner, not talking account that he is working in a hotel. Very unhappy feeling! 😞

It’s a very busy hotel, within easy walking distance of the centre’s main shopping areas. It has plenty of facilities and seems very popular. What makes this hotel stand out are its people. Very pleasant and welcoming, and genuine with it, not just the corporate gesture that they’ve been told to do you get in some chain hotels. A good example of this is at breakfast, you’re greeted on entry and taken to your table, and immediately you notice there’s at least half a dozen staff bringing you drinks, clearing away, and setting tables ready for the next guests, a well-oiled machine but still time for friendly banter and assistance. So many hotels now have dirty tables that haven’t been cleared or wiped, nobody around to ask for anything you need. The service here is professional yet relaxed guest interaction, and it’s what makes this hotel stand out from many other “margins above all else” hotels that claim but fail to deliver any reasonable level of hospitality. Recommended highly for having staff around when you’re likely to need them, for having staff with personalities, they’ve got this right, and everything else falls into place. Food and drink were good, room facilities were good, and hotel cleanliness was very good.

Hotel reception night staff went out of their way to help when I said our room was cold. Breakfast was lovely and they catered for my dietary needs without any issues. Staff were really nice and the whole place was clean, fresh and accommodating. The spa facilities were relaxing and the jacuzzi was perfect

The spa receptionist was unhelpful when our room key was returned to us after the spa but no longer worked. Not the most amiable member of staff we came across. It was a bit of a trek to our room, which was across the bridge. Would definitely prefer a room closer to reception. Also found car park charges excessive and for the price of rooms would have expected free parking

Clean bedrooms, lovely breakfast. Enjoyed the swimming pool .

We were in room 210. Whoever was in the room above us was playing loud music till after 2 in the morning, not very considerate. 😡😡

A good value for money hotel. Staff were really friendly. A huge shout out to Sam in the restaurant. He made us feel so welcome and was super helpful and friendly. The twin room we had was nice and the beds were very comfy! The hairdryer broke but staff brought a new one within five minutes and were very apologetic for the fact that it blew up 🤣 We ate in the restaurant in the evening and the food was lovely and well presented. Breakfast was a buffet and the hot breakfast was very tasty. We had the twilight spa package and the staff in the spa were lovely. However the treatments were a bit short of the 25 minutes advertised. One small thing…the pool could do with a couple of sun loungers to make it a bit more relaxing when you’re there. Overall a lovely stay and we will definitely return!

The Mill Hotel and Spa is in a great location in Chester, on the canal and a 10 minute walk into the centre of town; it also has a free car park which is a great boon. The building itself is a very modern conversion and extension of an old mill, but nicely done. The staff, at reception, in the restaurant and bar, were all polite and helpful. We only ate in the restaurant for breakfast but the quality and choice of that were excellent. We used the spa facilities and they were very good, with a small pool, sauna, steam room and jacuzzi, all very clean and well maintained. Our room, Number 310 was very small and the bed quite hard but that's not a complaint, merely an observation.