The hotel was clean. Staff attentive easy parking in multistorey 10.00 for.24hrs. Ideally situated. Nice food. Use of spa 20.00per person per stay. No pool though

Bar prices extortionate i expect to pay more in hotel bars but 26.00 for 2 very small drinks is a.rip off. Also breakfast is only continental 12.50 if you want cooked. Over 200.00 per night have stayed in better hotels for this price.

Very courteous staff. Ideal location

Our room was slightly dated. You had to pay extra for a cooked breakfast when we’d laid for bed and breakfast!

The staff are very attentive and nothing is to much. The room was a good size and the beds are first class. Our room was a very good size and a generous mini bar..room service is fast and a turn down service was offered..Good facilities in the room, iron plus board etc. The room was spotless. Over all good value for money. Difficult to find fault.

Not to sure about the position of the check in desks. It felt slightly uncomfortable to me having other guests standing around me within inches while I was checking in..it might not seem like much but to be fair I had my credit card on show as well as my personal details and no idea who was standing behind me. Just moving the desk around slightly would make sense to me, just a thought. Other than that the check in staff where excellent, as where all of the staff.

We had a really wonderful stay at The Grosvenor. All the staff were very friendly and helpful and it was lovely to have our suitcases whisked off to our rooms on arrival. We'd put in a requested for our three rooms to be on the same floor and were really pleased to find that they we were right next door to each other! Thank you so much. Breakfast was very civilised, in a beautiful room with full table service. I drove up to Chester from Cornwall so it was fantastic to be able to access the hotel straight from the car park. Chester is a beautiful city with The Grosvenor its heart. Both are a must to visit.

Nothing.

the staff are superb. the room was clean and the bed comfortable. the location is great and the optional valet parking is brilliant.

the hotel needs a refurbishment. for the price paid I didnt expect to fnd a clingy nylon shower curtain, or torn and frayed curtains at the bedroom window, or an ancient bathroom.

Location, which is right in the centre of Chester, next to the city walls and very convenient for other attractions such as the cathedral and Roman amphitheatre and you can walk almost everywhere.

Parking. The sat nav couldn’t find the way into the Grosvenor shopping centre car park which is used by the hotel and we had to phone the hotel for help, which was very stressful. We were also disappointed that Booking.com said breakfast included but made no mention of the fact that it was continental breakfast and English breakfast was extra. This was resolved by the hotel General Manager because he agreed with our concerns. Breakfast in this hotel is not the help yourself kind but rather you book a time and breakfast is cooked and prepared fresh.

good customer service generally. Excellent location and car park very easy to access. Excellent air conditioning, lovely bedroom with good facilities Staff were very friendly and it was nice to have a doorman on the main entrance. A laCarte meal was excellent

the continental breakfast was served by staff and it was a tedious process. It could be more streamlined if the staff were organised differently. My husband ordered pain au chocolat and after 20 minutes was told they had run out and were waiting for more. We left before they came because it was turning into an ordeal. Having said that the muesli and fruit salad were excellent. the main stairs could do with another handrail on the opposite wall because they are quite hard to ascend and descend if you have mobility issues and the main banister is not easy to hold.

Valet parking excellent. Check in and all pre stay booking excellent. Professional helpful staff. Special mention to Nabil who worked in the bar/restaurant. Comfortable large bed. Great location. We always return to this hotel.

Although our room was lovely we felt the bathroom was a little small for an executive room and just a personal dislike of shower curtains. Sorry. We had the upgraded breakfast the first morning and although clearly good quality ingredients, it was cold. We didn’t say anything as you can’t really reheat a breakfast without spoiling it and we had already waited some time. Consequently, we just had continental the second morning.

Hotel is excellent location on the pedestrian mall in Chester, inside the old city walls. So location was great. Parking is in attached public garage so pretty convenient, but you do have to pay extra for it. The public areas of the hotel are lovely and well appointed. Sadly, the room was tired and needed a redo. Small bath and old furnishings. Staff was fine and location made it easy to explore the city including walking the wall which took about 45 minutes to go around. Would recommend dinner at The Architect restaurant and pub near the race course and the city walls. Great out door garden and patio with good food and drinks.

Room was tired and old.

Friendly staff great location comfortable room.

Only one issue at breakfast the porridge was not up to standard very watery and bland.