The hotel was clean. Staff attentive easy parking in multistorey 10.00 for.24hrs. Ideally situated. Nice food. Use of spa 20.00per person per stay. No pool though

Bar prices extortionate i expect to pay more in hotel bars but 26.00 for 2 very small drinks is a.rip off. Also breakfast is only continental 12.50 if you want cooked. Over 200.00 per night have stayed in better hotels for this price.

Very courteous staff. Ideal location

Our room was slightly dated. You had to pay extra for a cooked breakfast when we’d laid for bed and breakfast!

The staff are very attentive and nothing is to much. The room was a good size and the beds are first class. Our room was a very good size and a generous mini bar..room service is fast and a turn down service was offered..Good facilities in the room, iron plus board etc. The room was spotless. Over all good value for money. Difficult to find fault.

Not to sure about the position of the check in desks. It felt slightly uncomfortable to me having other guests standing around me within inches while I was checking in..it might not seem like much but to be fair I had my credit card on show as well as my personal details and no idea who was standing behind me. Just moving the desk around slightly would make sense to me, just a thought. Other than that the check in staff where excellent, as where all of the staff.

the staff are superb. the room was clean and the bed comfortable. the location is great and the optional valet parking is brilliant.

the hotel needs a refurbishment. for the price paid I didnt expect to fnd a clingy nylon shower curtain, or torn and frayed curtains at the bedroom window, or an ancient bathroom.

Central city position. Luxury of the room. Our room’s proximity to the lift for the car park.

Breakfast service. Very disorganised especially as everything was served (no self service for anything) and took ages to arrive. Lack of easily accessible public rooms or sitting area in the entrance hall except in front of desks. No coffee available when we arrived early. Good suggestion of cafe by receptionist for elsewhere. We went for an excellent breakfast at that cafe on the second morning despite having B&B paid for at the Grosvenor.

Excellent location and amazing staff

Whilst part of the charm of the hotel is its heritage and old fashioned luxury, some of the hotel is starting to get a bit tired. Rooms and bathrooms need updating.

Friendly staff great location comfortable room.

Only one issue at breakfast the porridge was not up to standard very watery and bland.

The hotel was exceptionally comfortable, warm and a super place to come back to each evening in January when it was very cold. The staff were extremely helpful. The meals were very good although dinner was quite pricey.

We were extremely disappointed that the spa is advertised as part of the hotel's facilties yet there was a charge of £20.00 per person to use these facilities. Whenever we stay in a hotel where there is a spa, we expect to pay for any treatments but felt that the spa, sauna, etc. should be included.

Beautifully decorated and furnished and vey festive for Christmas Lovely friendly staff Very nicely appointed room - comfortable bed and good bathroom

The WiFi isn’t great - kept disconnecting and poor strength. I used my mobile data mostly. The room was quite warm but easily adjusted

The first impression from reception staff and doormen...professional but extremely welcoming and immaculate. Room had everything we needed and was spacious , quiet and clean. We did have a small issue but this was dealt with very quickly with excellent service recovery. We have stayed in 5* plus hotels around the world and uk and this hotel is up there with them and indeed better than many !

Continental breakfast ...underwhelming. Small bowl with yoghurt and fruit compote or fruit salad impossible to eat easily from such a small contained bowl!! Would have been nice too have warm toast.