Room was tired & dated The executive lounge was cold not very big

The hotel was as expected and locale area was excellent. Unfortunately. Please don't ask if clients staying have any other requirements then ignore them. Breakfast and evening meal was ruined due to the fact I asked for Lactose Free Milk. Which is quite easily obtained. Not oat milk or soya milk which I cannot tolerate. You let yourselves down badly I presume you thought I would accept what you had on offer and be happy. Well I was not and if I was happy to accept oat/soya I would not have made a request for Lactose Free Milk. Due to the fact I presumed when milk was delivered to my room it was per request. The last night of my stay was in my room as I was to ill to accompany him out for our last evening

Don't send email asking if any other requirements if they are going to be ignored. As stated above my last night in your hotel in Chester was ruined as I had to stay in bed to recover for our travel home

Staff very pleasant. The reception and bar areas were really nice. Close to city centre, short walk away only. Great for car parking so close to city centre.

Disappointed that, for the price..not cheap at £183 for one night, , the bathroom toiletries were refill bottles which being attached to the wall/shower area made it difficult to use when having a bath. Ended up having to pump out shower body wash from dispenser into a glass to use in the bath as no small soap bars were made available. Disappointing. Room with a city view...turned out to be overlooking the rear car park area. Room service menu ...overpriced.

Lovely and clean throughout, very welcoming Everything overall was excellent, food and room lovely, couple of minor snags but nothing really significant. Staff were lovely, it was great to get a room service pudding for my daughter.! In the restaurant they were extremely attentive relating to my daughters food allergies which was much appreciated

Trouser press broken Heating switch did not work but we were warm enough so not a major issue Shower screen needs replacing, floor got very wet One slight concern was the toiletries containing kiwi which my daughter is allergic to, but we did have our own with us, maybe offer an unscented option?

Hotel chosen for location, on-site parking, and spa facilities. Didn't disappoint in any aspect - once we'd found a parking space. Parking before check-in very helpful. Had to wait some time for room to be ready but welcome coffee and fantastic staff. Good room with views towards Wales. Spa spot on. Hotel knew it was an anniversary for us so a 'welcome card' in the room a lovely touch.

Took a while to sort up how to 'get around' the Hotel. Car park on one level, Reception on another, main entrance on another etc. Worth it in the end (especially as I remember what the site was before the Hotel was built!!)

The staff were lovely, couldn’t do enough for you. Always pleasant and wished you a good day Room was spotless and even cleaned while we where there for only 2 nights Although the hotel was very very busy we didn’t hear any noise when in the room apart from a few doors banging Breakfast was beautiful something for everyone The swimming pool was quiet and chilled parking was so easy visiting with a disabled child we had a disability car park space reserved for our stay

We had issues with the WiFi on the 1st night we where not told about the access code that was needed and no body answered the phone when we called reception to enquire Members of the fitness suite left their belongings in the only changing cubicle in the changing room whilst they used the pool which made it difficult changing with a child I think there should be signage in place to tell people not to do this

The staff were lovely and the bed was comfortable. There was a fridge and safe in the room. The location was fantastic, actually inside the city walls. Room service prices were the same as on the main menu, just had to pay £5 on top for the service.

There was no expel-air in the bathroom. Housekeeping didn't restock the complimentary's tray, i:e: tea, coffee, milk. The pillow cases were too big for the pillows and had to be tucked in. The quilt cover itself had a few tiny holes in it, which made it look worn. Car parking was expensive, even with a blue badge.

We stayed here for my birthday and had a nice relaxing time. My partner had paid for a birthday package where they had bought us a Galaxy Ripple birthday cake, had my age in helium number balloons and a birthday banner with some additional chocolates all ready in our room for us which was a nice touch! We decided to stay in the hotel and make the most of it so had dinner in the restaurant in the evening and the food was really nice. We also had breakfast included and there was a nice selection of hot and cold foods. There was a swimming pool that you could access too and the room was very comfortable. You can also park at the hotel for £13.50 for 24 hours but there are limited spaces, we were lucky to find one of the last ones. However, there is a car park next door anyway.

The prices of the drinks in the restaurant bar were relatively expensive but that may be because it wasn’t a cheap hotel. Also, the swimming pool area was a lot smaller than expected and unfortunately usually pretty busy with lots of people there. We did decide to try the pool at 7:30am which it was empty but did start to fill up by 8am. Otherwise, everything was really good. The staff were very nice and accommodating too.

The hotel is perfectly situated to explore shops, bars and restaurants that are in abundance in the surrounding streets. Racecourse very close by. The room was very clean, and the hotel staff were friendly and helpful. The toiletries were all great, included body lotion and hair conditioner. Iron, ironing table, trouser press and hairdryer all in the room. Supplies for tea, coffee and hot chocolate, along with biscuits all in room. TV well positioned in room to allow watching from bed. Food was good.

The hotel car park is limited and I felt it was a little expensive at £13.50 per day. Didn't find the bed comfortable so didn't sleep well, I think that may be a personal preference for mattress type.

The bar in the hotel was lovely, with great service, and the food was amazing. I had the fishcakes, and my husband had the peperoni,chilli, and honey pizza followed by white chocolate and red velvet cheesecake and the mini doughnuts with white chocolate dipping sauce. We shared the desserts, and they were really good. We loved that we also had free access to the swimming pool/sauna and jacuzzi. We went for the half board offer, so our breakfast was included in the booking. Breakfast was so good. We'll be recommending this hotel to other friends and family as our experience was 10/10.

The bubbles/jets didn't work in the jacuzzi/hottub