On our weekend stay , the staff were very kind and friendly , room was nice and tidy , but there was quite a bit of dust on the back and arms of the sofa bed that was in our room , we did not need as we used the bed . and im not one to complain about things that do not affect my stay . thet only thing i would say is , the road was a bit noisy in the morning so if you are a lite sleeper this will bother you . and the coffee at breakfast was liked warm water , i no places cut back on things like this but i love my coffee , this was not what i would call coffee , more warm brown water .

Easy 4/5 mins walk into Chester plus plentiful easy parking £10 per night. We arrived very early to make the best of our stay and could park up and leave as and when we wanted and just pay for the nights we were stopping, not by the hour during the day/night (just mention to them prior to visit and they will expect you and a warden will book you in). Full range hot and cold breakfast choices. Also, throughout stay (even before book in times) complimentary tea/coffee/hot choc downstairs. Standard room perfect for our needs with all expected basic facilities. Bathroom with plentiful Dove complimentary body wash/shampoo/ liquid hand-soap / towels / hair dryer tea/coffee kettle etc. Staff lovely and accommodating at all times.

Excellent location. The room was warm and generally well-appointed. The breakfast was plentiful, hot and tasty with good choices. Kelly is a gem and recommended that we visit the zoo. The hotel offered discounted tickets and we had a fabulous time. The staff in general are so friendly and knowledgeable about the area.

We prefer a twin room that does not have connecting doors into next room as we could hear our 'neighbours' at 5.30 am. Two small comfortable chairs would have been preferable to an office chair, but we understand there are business folk who use the hotel.

Very friendly staff and the location just few minutes of walking from the old town. Being next to the race course means that there is space to breathe when walking around the hotel alongside the city wall. Very fast free wifi really helped with catching up with my work.

I happened to get a room with facilities for the disabled, but some of the handrails had stains and signs of wear and tear on them. Secondly, it was a connected room with a locked door and I could hear people talk in the other room. When you get the room facing the street, there will be traffic noise when you like keeping the window open.

Nice hotel, clean comfy bed and room, great location and a good breakfast. Celebrating my wife’s birthday.

£10 parking fee per night should be included in the room price as it is not cheap. A couple of the staff were really nice and friendly and the cleaning staff noticed you were there and very polite. The rest wouldn’t even make eye contact to acknowledge you. The new policy you can’t check in to your room as it is not ready to get your key card and come back after 3pm when the room is ready is pathetic . We had to go out and stay local and then had to come back to check in. Never known this before as we stayed in many hotels and at the Holiday Inn in December. Every other hotel lets you do this. We are no spring chickens and spoilt our afternoon having to come back. The rest of the stay was good.

Breakfast hot and promptly restocked as needed. Perfect location for exploring the City and its Christmas Market and shops. The room size was adequate, clean, warm and lovely bathroom with Dove cleansing products. Very helpful and pleasant Reception Staff.

Outside road noise which could be minimised by windows being replaced and upgraded to better standard. Breakfast acceptable but a couple of additions to the hot breakfast would be good e.g. mushrooms/tomatoes/fried eggs, especially if staying for more nights.

Staff so friendly and helpful. The breakfast bar has a decent variety of goods to choose from that should meet most people’s needs. Our room was spacious enough, bed and pillows comfortable with a good size bathroom and shower cubicle. Good amount of plug sockets for charging up one’s phones, iPads etc.

That there is now a £10 charge for parking per day. We have stayed at this hotel twice before and never had to pay (apparently it came in last August), however I was not aware of this when I booked the room last September.

Room was clean and comfortable but facing a busy road so traffic was sometimes audible. The staff were very pleasant and helpful. I liked the fact that there was free tea, coffee and hot chocolate available in the breakfast area … round the clock. The breakfast was self service with a good selection of choices for food and drinks. The location was very good and it was an easy walk into the city centre for Christmas markets, shops, bars and restaurants. The price of the stay was very competitive and included breakfast.

I personally prefer a room with a bath but the shower was good. The road at the front of the hotel was busy at times and traffic noise was audible … this died down after hours, though.

The hotel was easy to get to with plenty of parking (£10 per night). The staff were very friendly and the hotel itself was very clean with plenty of seating in the foyer area, a little bar and tea and coffee on tap. The rooms were a decent size with comfy beds, tea and coffee facilities, tv and a heater if needed. You can opt for a racecourse view for a little bit extra money, but we chose not to. The shower was excellent with plenty of towels and shampoo/bodywash etc. Breakfast was buffet style with a good selection of cereals, fruit, and full english, fruit juice etc and the area was spacious with plenty of tables that were cleared quickly. The location of the hotel is also excellent, not only for the racecourse, but it is a couple of 100 yards from the city walls, so giving access to everywhere in the city without having to negotiate traffic etc. The centre has an amazing selection of shops, food outlets and history so well worth a visit, but doesn't have the crowds that York does. If you are looking for a cozy character hotel, then this isn't it, however, for location, facilities and staff it is perfect

Not hotel related at all, but it was very wet and there were lots of leaves coming down while we were there so the wall was quite slippery in places!

Good location for visiting the centre, plus plenty of places to eat

We are pensioners and have to budget accordingly, we had just come from holiday inn express outside York and did not have to pay until the day we left, we were then confronted with being asked to pay in full on arrival, we had he explain our pensions would not go in to our bank until the day we left, every time we spoke to the manager we were asked when we were going to pay. I am sure that there policy has a reason for this but a explanation from the hotel before we arrived would have helped.