Comfortable bed in spacious room with good view over the Albert Dock. Good pillows and bed linen. Conference facilities were very good and the catering was excellent. Great location. Good choice of food at breakfast

Charging £2.00 for a can of water in the room was mean- the room wasn’t cheap. Both TV and hairdryer were not functioning- these should have been checked before arrival. Bath towels were worn and thin. No freshly ground decaffeinated coffee at breakfast- really? No excuse for this. Taxi ordering service machine in the foyer enabled pay in advance Uber booking- all fine and convenient, until a fee of £4.50 was added right at the end before payment. This was 50% of the ride cost- I felt ripped off. I didn’t see any warning of this on the machine. All of these small things matter and spoil what could have been an excellent stay.

Breakfast is good. Staff were very helpful especially Raymond as we experienced a bit of an issue regarding our room which was eventually sorted. Location is superb - executive lounge is a great although very hot in there.

No longer validate the parking - we always usually book through q-park with a blue light card for discount however on this instance we didn’t so thought we would just get validate in the hotel as usual but apparently that has now changed - which would be fine if we knew (needs to be in pre email - larger writing so it is noticed as I didn’t see any info in a pre email).

It’s a Hilton. It has all you expect from the chain, including the sense of familiarity from having a standard setting all over the world. The bedding was -very- comfortable, as were the pillows, the room was quiet, the staff were friendly and helpful and the location was supremely convenient.

Small details: - I don’t care much that there was no fridge, but at least don’t leave the cupboard as if it had been removed 10 minutes earlier; - If there’s a shoe shine machine near the lifts, make sure it works. - No free shower cap?! I’ve been in places all over the world, and I’ve always received one. Even in Kazakhstan, Southern Thailand or Rwanda. - The reason I didn’t rate higher than 8: it’s an improvement to have added a device that allows for induction charging near the bed, with a USB-A and a USB-C port. But guess what? It’s not enough in this day and age. At least add another one on the other bedside table.

Beautiful, clean entrance. Lovely view from our room. Very impressed by the friendly, professional members of staff. Thank you to Kenny for making us feel so welcomed and for offering us a free upgrade. Also a lovely young lady in the executive lounge (unfortunately I didn’t get her name), but she offered to take photos of us without being asked. Just a lovely gesture that shows that your staff actually enjoy working at your establishment. Thank you for making our Silver Wedding Anniversary celebrations so enjoyable.

Was upgraded to an executive room on the seventh floor. But I felt other than the beautiful view, it wasn’t very luxurious, very standard room- pretty much the same as the Deluxe room I had bought online.

The hotel is perfectly located, and having been to university in the city, I always longed to come back and stay at this hotel. I met my expectations, had a great time, and honestly, I don't have many complaints. While there is room for improvement, I truly enjoyed my stay and would return here again, as it is right in the centre of the city, close to everything, and the facilities are excellent.

Two things that can be improved upon: - The Air con leaves a lot to be desired. Both nights we stayed here, the room got pretty warm at night, basically waking up all covered in sweat. I felt like we had a poor performing fan in the room rather than an AC. - The bedding had a few questionable stains. We understand that keeping white bedding white for a long time can be hard, so we just didn't use the two pillows that had some stains.

Lovely, spacious & clean room Ice machine near room. Good choice at breakfast ice water available during the day in reception.

Didn’t like form given on check to complete details of the second person in the room who Was classed as my quest. My guest was my husband of 49 years & I was asked what relationship he was to me. Who ever my guest was what does it matter what the relationship is? Car keys taken without explanation. This made me feel uncomfortable. I understand names being taken, but relationship isn’t relevant as many people live together without getting married.

Breakfast was excellent so much choice, our room was lovely (although I did think I was getting a bathrobe and slippers but was told that was an executive room but we had all the other amenities for an executive so not sure re that) also one down point was their was tiles broken in our bathroom and the door hinge was broken which we reported on our next day but although they said was going to fix they didn't but the rooms were lovely and roomy and the large long windows was a lovely treat when we walked in at night and see everything lit up. The beds were the best I had ever slept in the comfiness was exception and the pillows I would have liked to have taken home. The bar had live entertainment which was great Saturday night so we stayed in the bar., The location is the best we were on top of everything everything in walking distance and it looks impressive when you look at the hotel.

There was nothing I didn't like about this hotel and would definitely love to come back

The staff were ALL really approachable and helpful, especially Jamie on Reception and a very friendly older Liverpool lady in the bar/restaurant. Breakfast was a very attractive spread but please see next note. The food in the restaurant/bar was excellent, tasty and piping hot. The bathroom was spotless on arrival.

The 'hot' food at breakfast was luke-warm to cold, even though we arrived before 8 a.m. This is probably due to the heating or 'warmers' being inefficient. Carpets and walls in the corridors and rooms are looking dowdy and used. The prices in the bar and restaurant did not encourage us to spend more time there.

Excellent location. We were able to get a parking space outside the hotel which we were very pleased about. The room was a good size and had everything that we needed . I am always pleased when there is a non slip bath mat and a magnifying mirror in the bathroom . The bed was very comfortable and the so were the feather pillows. There was a good choice at breakfast , the cooked breakfast was good quality , well cooked . All the staff were very professional, polite and helpful.

Nothing not to like .

Our whole experience was just perfect ! Our rooms were spacious , spotless and bright. The bed was sumptuous , the bedding of the highest quality and we all had a perfect night's sleep. The bathroom was gorgeous with lovely products and towels. There was nothing we could fault. The location was excellent , handy for shops , restaurants and the Albert Docks , all within walking distance. There are no words to describe the breakfast ! We were all blown away by the quality , choice , service and while experience .

The only criticism we had was the bar prices , where a round of 5 drinks cost £61 !! We would have loved to stay in the beautiful bar area for longer , but chose to go elsewhere for drinks .