The property was very close to the University of Liverpool where we were visiting. We booked two double rooms. The beds were comfy, the room was clean although basic, which was fine for us. The reception staff were really welcoming and helpful. The bar staff were good and Happy Hour was great value. Breakfast was buffet style and there was a lot of choice. All the breakfast apart from one item was gluten free which was amazing for me who is coeliac, you could get gf bread too. So a big thank you for that. The breakfast was hot and very tasty, well worth paying for. All in all an excellent stay.

No hairdryer or shower caps. Toiletries a bit basic for £150 a night so take your own.

The communal areas of the hotel were great and were very clean. The staff were friendly and helpful and the breakfast was very good. The room was a good temperature and there was a large tv in the room. The shower was hot and everything worked.

The bathroom floor could have been cleaner and some of the walls were slightly marked. The carpet could possibly have been cleaner in places too. However, general surfaces were all clean and it wasn't dirty, just needed a bit of a spring clean in the bathroom and maintenance for the walls. We were in a twin room though, so maybe the doubles are better kept.

excellent facilities, clean . staff were polite and helpful. restaurants were good and coffee shop .enjoyed the food in restaurant and service .Rooms were good and had all the things needed - iron/safe / kettles / coffee /tea breakfast was good as well and had most things. Gym was pretty good - and was 24 hr great to check in online - easier. lots of meeting areas downstairs and areas to work with your computer ...that was great easy to do meetings here and great to get to university of liverpool.easy to get taxis too

nothing i didnt like- minor issues! must admit was confused when i came in to as wasnt sure where the reception!- may be some signage? as the layout makes you think people are just working breakfast was good - but no hot chocolate ? _wasnt sure we missed it.... would have like some salad stuff ...Almost missed the pastry section as was away from the rest ....

Booked an accessible room for a concert. Was very impressed upon arrival. The hotel bar was beautiful and the food very tasty. Our room was ready early and had everything we needed for our stay. Mini fridge in room. The wet room was really big. The light up mirrors were a nice touch.breakfast was tasty and plentiful.

Thresholds of the doors in the rooms were raised so tricky to get the wheelchair over. Could also be a trip hazard for those walking disabled. The wet room shower allowed water to drain directly onto the floor of the wetroom so needed a deeper drain gradient to stop that happening. We used towels to try and stop the water flooding.

The location was ideal for the university which is what I needed. The hotel was clean and well staffed. Check-in was easy and staff were friendly. Although on a main road, the rooms were quiet and I didn't hear any noise from other rooms. The beds were comfortable and the check-in and out times were reasonable. Wi-fi was satisfactory.

The bed wasn't as big as I was expecting, but I'm used to a super-king. It was perfect for me though. The room looked out onto another building but I wasn't there for the view, and I wouldn't expect much else being in a city.

I little out of town, a 20 mins walk to the city centre. But the hotel was modern, clean and warm. Check in was quick and the staff were attentive. The rooms are spacious and well equipped and the ones on the top floors have bird's eye views of the city. Breakfast is ample and the evening meals are very good and a fair price for what is served. The waiting staff are attentive and pleasant to chat with. The bar is well stocked and the cocktails in or out of happy hour are lovely. I came on the train but there is a modern, secure and clean multi storey carpark just 100m along the road. All in all a great place to stay and would use again in a return visit.

A small point. A variety of teas in the rooms, rather than just breakfast tea could be considered? Honestly, very little to concern me about this hotel.

loved the room and location of hotel. Convenient for anyone that is going to The Spine building or even city centre. Receptiom area looks amazing with lots of areas for socialising or working even. Impeccably clean cannot fault them. We were on the 9th floor and from the windows of the corridor alone there was really good city views. Spacious room had the standard king room. Lighting was really good with different options. Generally it was a smooth experience apart from the few downsides. We knew we wanted to return to this hotel and City on the first day itself.

Only had two issues. No parking at hotel but secure multistorey avail close by. Secondly selected late check out as it was offered alongside other last minute upgrades closer to the booking date. I did not pick breakfast. However on check in the receptionist said breakfast was included and even on asking is it actually and receptionist saying yes. I believed I made a mistake in my booking. Next day at the buffet gentleman checking us into the buffet said it is not included and needed to charge us full price. so we paid since we were already there. Food was nice however I think maybe there should be easier ways to ensure upgrades are not mixed up on check in and misinform customers.

I didn't realise that breakfast wasn't included. As there is very little in the immediate vicinity having breakfast included is important. The hotel itself is very nice, clean and comfortable with spacious rooms and open spaces. Initially I was confused by the lack of written information about the hotel, but soon realised all the information was available via a QR code which is a much better idea.

Would always prefer to have fresh milk rather than UHT cartons. As there was a small fridge in the room, this would have been easy to achieve.

Nice hotel, clean, nice breakfast , polite helpful staff , room a little larger than the usual ( executive king room)

A little out of the way, not very central. No car parking…we used a multi story 600 yards away £13 for the night but if you take your car out then back in you pay by the hour as well, so we ended up paying £21 not cheap for out of town. Reception desk needs a sign above it…. As you first arrive reception desk and customer laptop desks all look the same. Staff and guests are using laptops etc, a bit confusing at first.

This hotel was perfect for our Liverpool trip to attend the Liverpool International Jazz festival - just an easy 15 minute walk away. The hotel is modern, clean, pleasant and with all the facilities needed.

It was all good but maybe the restaurant menu could have been a bit more varied and it would have been nice if the café had increased opening hours, including weekends.