We found the room completely adequate for our needs and for the length of stay (i.e. 3 nights) we were happy with the location of the Hotel easy access (by foot) for what we wanted to do and explore Regarding the breakfast we were more than happy it certainly set us up for our busy days in Liverpool

Being absolutely pernickety it would have been nice to have some more milks in our room as we had 4 small sachets and there were 2 of us but we solved the issue by just brining up a cup of milk from dining hall and keeping it in fridge but as I say that was really trying to find fault!!!!!!!!

I recently stayed at Aloft over the weekend and had an exceptional experience. From the moment we arrived, the staff were incredibly friendly and helpful, making us feel welcome right away. The hotel felt very secure, especially with security on the door at night, which gave us peace of mind. One of the things we appreciated most was how quiet the hotel was—perfect for a good night's sleep with no disturbances. The location couldn’t have been better; everything we wanted to see and do was within a 0.3-mile walk, including great shopping areas and the docks. It made exploring the city so convenient. Our room was spotlessly clean and comfortable, and we loved how the design of Aloft complemented the beauty of the building itself. Overall, it was a perfect base for our weekend getaway, and we would definitely stay here again.

No comment.

The room was spacious, had all the facilities you would need, the walk in shower was awesome and the bedding felt like luxury quality ...we had a great night's sleep ...helped along by a couple of very fancy cocktails from the hotel bar...the staff were all very helpful, smiles from all of them which gave the lobby and bar a very welcoming feel....but I've saved the best till last.....breakfast was top notch , so much variety , all laid on beautifully and the bonus of a late check out is that you can take time to really enjoy it and have a little bit of everything....we will defo be back 😀

Location was ideal. Only a short walk to the shops and the nightlife. Also close to the docks. Had breakfast included which was great. Lots of choice on the buffet and they served from 8am until 11am so still had the option for a lie in! Really good late check out available too of 12pm.

Room looked a little tired. Lighting was poor in the room but there were plenty of sockets for phone chargers etc. Also had iron, ironing board and hairdryer available in room. The fridge in the room was very poorly stocked. Only had one bottle of water available. There was a kettle and tea and coffee facilities. The shower leaked badly. Reported to reception but they had no rooms available to change to and as it was Saturday there was no maintenance available until Sunday afternoon which was after our check out.

great location , nice hotel , great bar area , breakfast was excellent for the first 2 days , 3rd day Saturday morning , there were more people staying at the hotel and staff were running around seemed to be no organization had to wait 20mins for the bacon tray to be re-filled when i questioned a member of staff was told chef was busy doing egg orders ? surely you keep on top of your staple stuff as more people were waiting the busier the restaurant became leading to staff running around everywhere , being a manager of 17 staff myself looked like it just needed a bit of a cool head to sort things out as staff were doing the same jobs , advice would be give staff designated areas on busy days i.e. 2 clean floor and tables one replenishing fruits and yogurts 1 on bread and pastries and the rest doing special orders and replenishing all items hot food items this would take away what seemed to be chaos at times and avoid long waiting times

restaurant , in busy times

Very central location, modern, large, clean and comfortable room in old historic insurance building. Buffet breakfast was included in the price and consisted of the usual options including fresh hot food, fresh breads and fruit and cereal. We had a comfortable night's sleep. Parking is possible in a car park close by at a reduced daily rate if paid at the hotel.

Lack of hooks for towels in the bathroom, which was open to the rest of the bedroom, sliding doors separating the shower and loo. Still a bit weird, if you are travelling with friends. Lighting in the bedroom area was indirect mood lighting, which gave a nice atmosphere, but made finding things in your suitcase a bit difficult. WiFi was a bit slow

The location was excellent. We could walk from the station and yet we were also within range of the waterfront and the shops easily. There was a good choice of restaurants very close by. The breakfast was good with a wide range to choose from as well as a few extras cooked to order. Staff were friendly and helpful and there was always someone available. The bed was very comfortable. The toiletries were wonderful. The original features retained in the hotel are splendid.

The restaurant menu didn’t suit our tastes but we were able to find others close by that did. My husband was a bit concerned about the sliding door shutting off the toilet area but it worked ok, though we felt you had to be a bit careful

Great location for all the sightseeing locations that Liverpool has to offer. Staff were really friendly and helpful and the hotel is in a fantastic Grade 2 listed building that still retains its history. There are plenty of cafes and restaurants in the vicinity if you don't want to eat in the Hotel.

Although breakfast was very nice and hot and you could have omelettes and other items cooked to order, they were a bit slow in bringing them to you. It would be nice if there were other cooked items available such as mushrooms, tomatoes, black pudding, fried bread etc, as choice was rather limited.

The building was stunning inside, the lobby was gorgeous. The rooms were nice and bright, tall ceilings and loads of room to walk around in without being on top of one another. Location was spot on, central to everything. Breakfast was fabulous with loads of options for everyone who stopped. However the best thing about this trip was the staff at the hotel, they could not do more for you. Always attentive, up for a chat and a laugh and overall ensuring we had the best stop. The two on the front desk (sorry did not catch their names) on the 28/02 & 01/03 were amazing. Then Jaclyn and Dave of a night time were amazing hosts after we had come in for a night cap or two.

The bathroom needed its light fixtures cleaning and around the base of the tap also. But overall extremely happy.

Location very good as we had a show booked at m and s arena about a 20 min walk,staff very helpful and friendly,also checkout is at 12 what I liked saturday and sunday breakfast is on till 11 am no rushing,breakfast is plentiful lots to choose also some items made to order

We had something to eat in the bar area after waiting 30 mins my husband went to ask where our meal was they came back with an answer another 10 to 20 mins the order had only just gone through we had a show to go to did'nt have alot of time it did arrive in time but not sure what had gone on we were offered a drink but as we had to rush off after eating didn't except waitress was apologetic maybe have more staff on would still book the hotel again