Comfy beds, spacious room, private decked area as stayed in suite no 10. Separate room with chair bed and separate bathroom with shower and bath. Tea & coffee facilities. Staff all lovely and breakfast was delicious great selection. Staff really friendly and polite, nothing was too much. Daughter badly hurt herself and the team where quick to help with first aid kit, advice and nearest hospital locations. Daughter also left mobile phone behind staff very honest kept safe and contacted myself to arrange a collection. 100% would recommend again and no complaints here. Great work twin oaks you guys are great.

Lighting confusing switches upside down and some lights not working. Multiple switches would advise labelling. But it did not affect our stay or our comfort.

Easy to find and great location for our needs.Room decor was modern and the bed was massive and comfortable. Bar area was nice to relax in. Staff were all very friendly and helpful. Evening meal was very nice.

Sound proofing could be better, hotel was not full but quite a bit of noise from neighbouring guests. Breakfast quality was definitely not up to the evening meal standard. For £12.95 I would expect something as good or better than the usual competition. Universal remote did not operate all functions on tv. All minor issues, I will return to this hotel if in the area.

The staff were amazing. It's a family run business and nothing was too much trouble. The food was beautiful, plenty of fresh vegetables and home cooked pie and gravy. I asked for chips instead of potatoes and again this was no problem. The bar/bistro area was lovely, perfect for catching up with friends who live locally. Bar prices are reasonable and the staff were very attentive. Bed was very comfortable, room was nice and airy, and the bathroom was perfect for our needs.

I blistered a finger picking up a breakfast plate, so a stack of napkins near the buffet would be helpful. We asked for an accessible room and were told that room 13 was at the end of a corridor with two steps to the room. My husband would normally use a wheelchair for that sort of distance due to his mobility needs, however, the corridor had steps and fire doors approximately every 5m, so he had to walk. We spoke to the staff on checkout and she agreed that next time we could use the fire escape as that would mean a shorter distance and less steps. These points are not to be seen as criticism, far from it, but more suggestions to make our next stay a little easier. We will absolutely be back and with a few tweaks could make our next stay 10/10

Excellent location just a couple of minutes from the motorway and other routes but very tranquil in our suite at the back overlooking fields. The hotel is cleverly designed and we had our own sitting room which was especially cosy for watching television on the wet evening we arrived. Very comfortable bed and everything looked well maintained and clean. If the rooms feel cold check the heater is on and set the thermostat to 25 then reduce the temperature when it's warm enough.

The bistro was cold as the door to the outside was open frequently for access to the smoking area. With a few exceptions, notably the lady who checked us in and was very helpful, the younger staff in particular appeared to be untrained in hospitality. This was very noticeable at mealtimes when we felt ignored until we asked for something. There is a buzzer system on the tables which indicates a shortage of staff! A hotel is only as good as its staff and this one appeared to be struggling to cope at the expense of the guests. Such a pity as we loved the stay otherwise.

I have stayed here several times owing to family in the area. It is very handy, just off J29 of the M1, but very quiet and peaceful. I always request a ground floor room for my mother and this is always noted and received. The rooms are fairly small, but clean and functional, certainly for me all I need. We have eaten in the main restaurant jn the past and had fantastic food, my mother still talks about the steak. On this occasion as we were travelling to celebrate a birthday we did not have our evening meal at the hotel, but would definitely eat there again. All of the staff are friendly, helpful and personable.

The breakfast on this visit was definitely below previous experience and expectation. This is the first time we have served ourselves to a hot buffet. Previously we have been served food plated in the kitchen. I didn't think it looked particularly appetising. The sausages in particular had very thick skin and were dense and chewy, put me in mind of the kind of sausages served up abroad. The eggs were freshly fried and the bacon was ok, but overall for the price I found this offering disappointing. I'd be inclined to skip it next time and find alternatives. This does not detract however from the fantastic main restaurant which serves fresh cooked food to your table for lunch or dinner. I would still return to Twin Oaks

Rooms were lovely and clean Bed slightly uncomfortable as two singles joined so had the gap in middle of bed Nothing was too much trouble for staff on duty we even had room service which was a good touch! Breakfast was great as was dinner proper homemade chips!!! Lovely!

Advertise your special menu! Maybe on tables As once I’d eaten I saw the special of beef stroganoff! Didn’t see it as wasn’t advertised in a place I could see

The staff were great, really friendly and nothing was too much trouble. Mary who worked on the breakfasts was lovely and gave us lots of information about the surrounding area. Room was nice if a bit on the small side, but it was nicely done out and looked as if it had been refurbished. The position of it just off the motorway was ideal. The food was also nice and quite a good choice.

The hotel was a lot smaller than we normally stay in and doesn't have much in the way of grounds though it did have outside seating areas. However this isn't a fault with the hotel we should have done more research. This was more than made up for by the warm welcome from the staff.

We had just an overnight in a executive double with a supersize and very comfy bed. We also double doors to our own outside patio area which was good as it was a warm night. Dinner in the evening was also very good with generous portions too ! The hotel is quite quirky and looks to have been a row of old cottages converted into a cosy hotel and restaurant.

nothing really breakfast was a little basic really just the full english and toast but ok.

The staff were attentive, polite and ensured quick service. The room was perfect for us, with a separate space from the bedroom to entertain our 1 year old. The bed was very comfy and we had a fantastic night's sleep. The dinner menu was perfect and we enjoyed the breakfast buffet. The whole venue was very clean. There was plenty of parking also. I loved the communication aspect. There was building work going on at the hotel and scaffolding was on our balcony, but the team had informed me by email prior to arrival, so this was expected. The hotel called me prior to arrival to check I had dinner reservations. I had previously booked these by email and communicated my needs with respect to my child, this was accommodated by the hotel.

There was very little that I disliked about the hotel. When speaking to my husband we only had three grumbles. First the plug in the bath did not have a tight seal, so as I bathed my child the water was disappearing. I would have loved a soak but opted for a shower instead due to the plug. Also, we were late down for breakfast and the bacon and sausage on the hot buffet were cold. Everything else has lids and was very hot, but yeh meat only had tin foil and was cold. The mattress in the travel cot provided by the hotel was very thin and my son kept stirring so he slept in our bed, which was fine because it was massive (I think the mattress could do with being replaced). Other than that it was a perfect stay....we will be back.

Very clean, warm and comfortable. Lovely room with en suite, comfortable beds and the lady at reception was lovely, although she was answering the phone, serving drinks in the bar and dealing with check ins. Parking was good and the dining room was lovely

Breakfast was OK but the bacon was hard and there was 1 fried egg on a plate and didn't see anyone to ask for more. The hair dryer in the room was on a fixed cord inside the drawer which was very short so difficult to use. Also the TV was missing lots of channels, no channels between 3-9