The beds (mattresses and pillows) were so comfortableYou didn't really want to get up out of bed. The lush fabric on the walls and drapery around the beds. I really gave the room a luxurious vibe. The staff were outstanding, friendly and hospitable and very professional. The milk and cookies delivery by the push of a button was the cherry on top!

We were in a double room and it was still quite tight/ small, and i've never really been fond of the shower/ toilet/ sink in one small area, because no matter what everything gets wet, including the toilet paper. It was also a bit tricky finding our room and leaving our room, because the hallways are maze-like.

The decor is fun – I love the orient express opulent vibes! The staff are lovely – so friendly, welcoming, and helpful. The additional packages available make the stay good fun too.

While we get that our cabin room was meant to feel like a train cabin, we didn’t enjoy the small bathroom! There’s nothing but a curtain to divide the shower from the rest of the room, so the whole floor ends up soaked. The water pressure in our sink wasn’t great, the toilet flusher seemed to be a bit defective, and the door knob came off in my hand at one point! There was also an unpleasant smell in the bathroom throughout the duration of our stay, even the shower curtain smelled of it, which was off-putting.

Immediately in awe of how beautiful the bar was and also the hotel itself. Staff on entrance and at check in were so welcoming, polite and 'human'. We were given prosecco on entry whilst we checked in, and shown our room personally, it exceeded our expectations wholly. Each day as we have left the hotel, all staff have been kind and friendly, we have experienced room service and the breakfast hamper each morning was delightful! All food/cocktails were impeccable. Again, the staff have gone out of their way to ensure we were comfortable, happy and even took the time to ask us about our plans. We were there for a wedding, along with the bride and groom and the staff made us feel like royalty. All in all, it was luxurious, welcoming and a real 'home away from home' experience. Upon check out the lady on the desk offered to store our bags for the day if needed. We will be back! Thankyou, Room 211 xxx

This is very much a niche venue, but if it is your sort of thing, it's fabulous! The staff could not be kinder or more friendly. We experienced a small problem with the V in our original room. The staff, Miles and Murray in particular, were amazing. They gave us a free bottle of Prosecco and upgraded us to a larger room. We felt comfortable, at home, and taken care of throughout the stay.

The only tiny niggle was with the sound on the TV in our upgraded room, which was fixed uncomfortably high. We mentioned this to them on leaving and they said they are aware and are in the process of replacing the sound bars on the TVs.

Though the rooms were small, everything was on point. The design reflected the cozy and romantic (and slightly naughty) atmosphere. Every detail signaled towards the same idea, which we love about boutique hotels like this. The staff was wonderful, and the arrival and breakfast package was really nice.

Honestly, nothing. The only thing (which we already knew before booking) was that the room was quite poky, so staying more than a couple of nights would be challenging. HOWEVER. The location, attention to detail, and price point made up for it tenfold.

Very original setting and very comfortable. We loved it !

The millionnaire cocktail arrangement didn’t work out very well. None of the evening we could have it in front of our room as a time needed to be prebooked (no info about this ahead…) and there was no staff available. We ended up have the cocktails both nights are the bar and both nights the same (also no info ahead on choices of drinks or whatever). Also the hotel charged my card for drinks in the minibar that we did not have and it required insistance to be refunded. Not great.

Lots of attention to detail, excellent service. Great location.

Although decorated to a high standard and very opulent as a luxury boutique style hotel should be the lighting was way too dark for me - think Holister! Beds were comfy but frustrating they are built into the wall so annoying having to climb over your partner to get out. Lots of lovely touches with coffee machine and TV mirror etc.

Staff are very attentive and friendly. Drinks were very nice. Interior/theme was exceptional.

We booked ‘treat me like I’m famous’ package and last time we purchased this package we loved it. This time we had a mediocre experience, the breakfast was a let down. Prior we were given a menu when they partnered up with ‘bros bagels’ and we hoped the same this time however it was quite a boring hamper we were given. We ordered drinks last time and managed to get 5 drinks with our bar tab last time, this time we only managed to order 3 drinks with the tab. The cookies & milk was also a let down. Prior we had a hot gooey cookie and this time it was two tasty cookies but wasn’t the same.

The bed is really comfy, and the styling of the room is amazing. It's really clean the staff is very helpful. When we were at the cocktail bar, they also had the time to explain some things to us about the background story and just to have a quick chat. I can highly recommend this hotel next time we are over. We are sure to stay here again. We had the smaller room since we were only staying for one night and had to catch a flight. For next time, we would like to stay longer, and then we upgrade room type as well.

my room was gorgeous. very comfortable bed. also the staff were so attentive and kind whenever I was going in and out the building. .

Would still come back. Just minor details tea making facilities....coffee machine in the room makes rank rotten tea. not good. can be better. I don't drink alcohol so the lovely offer of prosecco was turned down. I would have enjoyed a cup of tea on arrival instead. Was too shy to ask. that's on me. im fairly sure staff would have obliged if I had been less shy and just asked. WET ROOM the shower was on constant drip which meant cold wet feet every time I used the loo in the room. also permanent musty damp smell in that space as well. The shower space is very cramped. not sure how that can be improved really but definitely worth looking into the smell and mending a leaky shower head.