The hotel was in a great location, close to the Royal Mile. It was a short distance to Edinburgh Waverley train station which made our journey so much easier. Plenty of Shops, pubs, bars and restaraunts within walking distance. The hotel was modern, clean and the hotel staff were very friendly and helpful especially the reception, cleaning staff and a lovely woman who served us drinks and snacks at the bar when we came in late. There was a nice buffet breakfast that had plenty of choice. Room was nice and spacious with a comfortable matress. Overall I was more than happy with our stay and will hopefully be coming back some time soon.

I can not really fault anything about the hotel or our stay in all honesty.

Comfortable hotel, not too far from the Royal mile, just a 3 to 5 minute walk but there are hills or steps on the way. Breakfast was lovely every morning, served from 7am til 10am. You need a key card to operate the lift so people can't walk in off the street and use it. 24hr reception is great. The lady doing housekeeping was extremely nice, we left her a tip and we got a lovely thank you note left from her.

I found the shower tray extremely slippy, I fell in there the first morning and hurt myself in 4 places, nothing serious but made it hard doing all the walking needed in Edinburgh as I hurt my leg the most. I did tell the lady at reception and asked for a shower mat but she said they weren't allowed them which is fair enough. I did feel like she could have made more of an effort to try help though especially after I told her I slipped but she just said sorry about that. I did tell her I was going to use a towel each day under my feet in the shower as I was nervous I would fall again.

All the staff were very attentive and supportive. Especially Ms. Birsen, who throughout our stay showed a quick and solution-oriented approach to all the extra needs we had in the room such as extra heater, extra sofa bed, etc. In addition, she provided long and detailed information about the city and its dynamics without getting bored. We had a comfortable and well-informed holiday for two days in a city we visited for the first time with our family. The breakfast was quite good. The location is very good as well. You can easily reach important places to visit and see. The train and rail system are very close by." The rooms and bathrooms were very clean.

The rooms are quite small. When staying with the family, if you are three or more people, you have to sleep on the sofas. Unfortunately, these sofas are very uncomfortable. Once the sofas are opened, it becomes nearly impossible and challenging to reach the table and bed. The heating is provided by air conditioners, and we felt a bit uncomfortable. They seem to need maintenance as we felt like we were breathing in dust. However, they quickly resolved the issue by providing a panel heater."

Room was nice. Bed was comfortable and room was equiped with all accessories needed. During night, since theres no ceiling light, only wall ones that could be more, room wasnt lighted perfectly but I could still manage my baggage. After checking out, I left my baggage at the hotel free of charge and picked it up later. Big thanks to staff that were so welcoming and helpful ( I think Martin was the person who assisted me). Breakfast was great and had everything I wanted.

Room doors were locked but there was supposed to be some extra lock which was missing(or maybe I didnt know how to lock it properly).

- The location is very good and the staff are very good. - The room was clean and generally comfortable. - Happy with the value - Breakfast was decent

- Shower temperature was rarely warm in the morning. Ok in afternoon. - Shower water pressure was bad. - Dog barking in the morning. It is a dog friendly hotel but the dog was staying in a standard room beside us. Barked all morning. - Got checked in to a room where a person was already staying. Got a new room straight away but was awkward walking in on someone. - Breakfast staff coughing & not wearing mask.

Ideal location just off the royal mile. Very quiet hotel no noise while you got a good night's sleep. Staff friendly and helpful, the staff in the dining area for breakfast were very pleasant and did a great job clearing tables etc. Our bedroom was standard but comfortable and the bathroom was small but adequate with walk in shower which we had requested. A small lounge area as you go into hotel was well served with snack bar and drinks if required. Overall our 3 night stay was excellent and good value . I would highly recommend.

Not applicable

The staff was very friendly and helped with suggestions on local restaurants. The concierge helped us to check in early since the room was available. The room was very clean and tidy. The bathroom was clean as well. The shower was small but had good hot water. I loved the soap they provided.

My only complaint is the plug system. My husband has a machine he has to plug in at night and it must be next to the bed. He had to sleep at the foot of the bed since there was only a plug on the opposite wall.

Location,Location,Location !! Steps to the Royal Mile with so many restaurants,shops,sites and of course Edinburgh Castle. Kirsty and her team treat you like royalty.They could not do enough,with 24/7 desk service on duty everything was possible. The Grab and Go bag for breakfast was great on the days we had early tours.Other days the breakfast was relaxing and full of variety. The staff at breakfast was so efficient and helpful. We had three stays at this hotel over our tour of Scotland so the luggage storage was very convenient and easy. Thank you Kirsty and team you made our holiday Wonderful!

Nothing,

The staff were great! The front desk person informed us of everything we needed and more. Some of the best service I’ve had at a holiday Inn express. The room was refreshed daily and the staff in the breakfast room were quick to remove your dirty dishes from your table for you as soon as you were finished.

The only reason for no 10/10 was the sofa bed. The comfort really wasn’t there. It was so uncomfortable both our backs were off after attempting a few hours on it. It was mainly for our 5 year old but when he joined our bed in the morning, one of us would transfer to the sofa bed for more space. Unfortunately it felt as if the bed was broken and had three levels in height you were sleeping on. The main bed in the room was quite comfortable though.

The location and accessibility. The vicinity to Royal Mile was very convenient. A few hood restaurants close by away from Royal Mile - Ciao Roma suggested by Priya at the reception desk was very good. The hotel was very clean. The room was small, but comfortable. We were three of us and the hotel had opened up the soda bed. There should be good space without it. The bathroom was well appointed and clean and modern. Breakfast is basic - cereals, juices, yogurt, coffee machine, scrambled eggs, baked beans, bacon, sausage, toasts, muffins, croissants. There’s plenty to start the day right. A shout out to Priya at the front desk for a good check-in and check-out experience, suggestions for restaurants, etc.

Nothing really.